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Hi
Can you please check and confirm that the account you are using on the computer is an Administrator account:
Start > Control Panel > double-click User Accounts.
Is your account shown as an Administrator?
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Hi
See here
To modify one of the four security "zones", click on the zone's icon, then click the "Custom Level..." button.
Choose Internet (the globe), then click Custom Level... button.
Then go to Reset Custom Settings and choose Medium from Reset to menu.
Click ok.
Does it work now?
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it was already set to medium, (havent tried the scan again yet)
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Hi
Then it won't work.
Next I want you to check this:
Choose Internet (the globe), then click Custom Level... button.
Check if in ActiveX controls and plug-ins Download signed ActiveX controls has been set to either Enable or Prompt; if it's set to Disable, change it to Prompt and click ok.
Try again after that, please.
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OK, thanks changed it to Enable. It's now asking if I want to install kavwebscan_unicode.cab ?
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Hi
Good :)
Then choose yes.
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The kaspersky Initializing scan stopped and gave me the smae message:
Failed to load Kaspersky Online Scanner ActiveX control!
You must have administrative rights on this computer;
you also must have the IE security settings to the Medium level.
Is it because I need to install kavwebscan_unicode.cab ?
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Hi
Yes, you will need to answer yes when it asks to
install kavwebscan_unicode.cab.
So please try again.
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Great, it's downloading the files now. I'll keep you posted, Thanks Shaba!