Upgrade Problem

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2019-01-09, 23:13
Marty Wild

Upgrade Problem

Hi.... I have paid for an up grade to get virus protection but cannot get to the page to enter the code given. I am running the free version. Help!
2019-01-10, 02:15
tashi

Hello Marty Wild,

Quote:

Originally Posted by PepiMK

If you run the update and let it download all available updates first, the option to enter the license will appear. Might require a restart unless you close Start Center while updating. Simply click on the "Free Edition" in Start Center, and the opening license dialog will have the button to enter the license key.

You can also use
https://www.safer-networking.org/lost-license/
To retrieve your key if it has gone missing along with the license installer.

https://forums.spybot.info/showthrea...l=1#post482303

Best regards,
tashi
2019-01-10, 04:30
JackKev

2 Attachment(s)

Re: Upgrade Problem

Quote:

Originally Posted by tashi

Hello Marty Wild,

https://forums.spybot.info/showthrea...l=1#post482303

Best regards,
tashi

Attachment 13136 Attachment 13137

Yeah, where exactly though. Because I've uninstalled, reinstalled, and updated, and still no option to change from free version.

Am I just an idiot? Or what did I do wrong here. Feel like simply upgrading a program should be a bit more intuitive than this.
2019-01-10, 04:51
tashi

Hello ~~Marty Wild,~~ JackKev,

Updates & Licenses

Open the Start Center and click Show details in the lower right corner.
Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
In the license overview window, open the Your License tab and click the Enter a new License Key button.
If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
See Why Cant I See the “Enter a new License Key” Button?
Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.
https://www.safer-networking.org/wp-...Overview-1.png

Does that work for you?
2019-01-11, 00:06
JackKev

Quote:

Originally Posted by tashi

Hello ~~Marty Wild,~~ JackKev,

Updates & Licenses

Open the Start Center and click Show details in the lower right corner.
Click the Free Edition (or whatever your current Edition is) text below the logo to open the license overview window.
In the license overview window, open the Your License tab and click the Enter a new License Key button.
If you do not see the Enter a new License Key button, you must download and install the latest Spybot updates.
See Why Cant I See the “Enter a new License Key” Button?
Enter the license key you received (it can be found either on the Purchase Confirmation page, your Purchase Receipt email, and your invoice PDF) and you're ready to go.
https://www.safer-networking.org/wp-...Overview-1.png

Does that work for you?

Got it figured out, thanks so much for the help. Appreciate it.
2019-01-12, 03:28
tashi

Quote:

Originally Posted by JackKev

Got it figured out, thanks so much for the help. Appreciate it.

:thanks:
2019-01-13, 21:37
nocHimself

I have this problem too!

I've purchased a license key but the place to enter it isnt showing for me.
Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

Please help!
2019-01-19, 01:55
Fearchar

Upgrade still not functioning

Quote:

Originally Posted by nocHimself

I've purchased a license key but the place to enter it isnt showing for me.
Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

Please help!

That's what it does for me too (using the German GUI). Can you get your forms sorted out, please? A loop like this should really have been discovered in testing, before the app was updated.
2019-01-20, 13:56
Fearchar

No service? Refund, please>

Quote:

Originally Posted by nocHimself

I've purchased a license key but the place to enter it isnt showing for me.
Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

Please help!

A week to respond is more than enough time, I think. Sorry, but there is better service out there. I'll be deleting the app and looking for a refund for a service that hasn't been delivered. :-(
2019-01-22, 02:22
tashi

Hello,

It appears the FAQ helped some and not others.

For the latter was a support ticket opened?
https://www.safer-networking.org/support/#contactform

Best regards,
tashi
2019-02-11, 02:50
Raelalt

Run SDLicense.exe

Quote:

Originally Posted by nocHimself

I've purchased a license key but the place to enter it isnt showing for me.
Instead of an enter your key button I have a renew button that takes you to the shop to buy a key.

I've tried restarting and have fully updated my spybot, I just can't get the box to appear.

Please help!

None of the suggestions worked for me either, I went into the S&D folder and ran SDLicense.exe manually and the button does appear. Apparently there is a bug in the program that calls it in some cases.