Manual Removal Guide for IntraSpy

The following instructions have been created to help you to get rid of "IntraSpy" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• keylogger

Description:

Stealth, password protected.

Supposed Functionality:

Monitors keystrokes, internet activity.

Links (be careful!):

Website: http://www.natasoft.com/
Product: http://www.natasoft.com/products/intraspy/

Removal Instructions:

Start Menu:

Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

• Groups that have "IntraSpy" in their name.

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries named "ISSRV".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

• Products with a key that includes "IntraSpy" in its name or properties.

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$WINDIR>\issrv.log".
• The file at "<$SYSDIR>\issrv.log".
• The file at "<$SYSDIR>\issrv.exe".
• The file at "<$SYSDIR>\issrv.dll".
• The file at "<$SYSDIR>\issrv.dat".
• A file with an unknown location named "ispy230u.zip".

Make sure you set your file manager to display hidden and system files. If IntraSpy uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$PROGRAMFILES>\Natasoft".

Make sure you set your file manager to display hidden and system files. If IntraSpy uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "ismgr.exe" at "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\".
• Delete the registry key "Natasoft" at "HKEY_LOCAL_MACHINE\Software\".

If IntraSpy uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.