Manual Removal Guide for FriendGreetings

The following instructions have been created to help you to get rid of "FriendGreetings" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• malware

Description:

Upon installation, sends mails to all people on your email contact list. See also http://vil.nai.com/vil/content/v_99760.htm

Links (be careful!):

Website: http://www.permissionedmedia.com/
Product: http://www.friendgreetings.com/pickup/pickup.aspx?code=%recipient%&id=%code%

Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries pointing to "Common Files\Media\winsrvc.exe".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

• Products that are named "Friend Greetings".
• Products that are named "WinSrv Reg".
• Products that have a key or property named "Friend Greetings".
• Products that have a key or property named "WinSrv Reg".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$PROGRAMFILES>\Common Files\Media\as.ini".
• The file at "<$PROGRAMFILES>\Common Files\Media\Otms.exe".
• The file at "<$PROGRAMFILES>\Common Files\Media\OTDock.dll".
• The file at "<$PROGRAMFILES>\Common Files\Media\Otglove.dll".
• The file at "<$PROGRAMFILES>\Common Files\Media\Otupdate.exe".
• The file at "<$PROGRAMFILES>\Common Files\Media\Winsrvc.dat".
• The file at "<$PROGRAMFILES>\Common Files\Media\Winsrvc.exe".
• The file at "<$PROGRAMFILES>\Common Files\Media\Uninstal.exe".

Make sure you set your file manager to display hidden and system files. If FriendGreetings uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "{7011471D-3F74-498E-88E1-C0491200312D}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{7677C920-9CC3-4621-AF8C-AD45402DC2FD}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{F4F56E55-FD38-438C-8519-93E74B2F5C3E}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{0F6C529B-ADF8-4B4D-9482-A370F50FA811}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{059D8C85-A00F-40AF-8078-7692A0A79F19}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{3972ADCE-8737-45DE-A6E2-A253348E5A1E}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{94D4ADFB-AA5E-4297-B0CC-F3843B541267}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{005D87A6-D508-449B-AEC1-87B3AA6F4A5E}" at "HKEY_CLASSES_ROOT\AppID\".
• Delete the registry key "{7011471D-3F74-498E-88E1-C0491200312D}" at "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\".

If FriendGreetings uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.