Manual Removal Guide for NowBox

The following instructions have been created to help you to get rid of "NowBox" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• adware

Description:

Privacy Policy reads like tailored ads. It's still unclear wheather the user really has a choice.

Supposed Functionality:

Ad serving traybar icon

Privacy Statement:

In order to use our product, a user must first complete a registration form. During registration a user may be required to give his contact information (such as name and email address) and preferences for filtering message content. This is used to deliver to the user information they have asked to receive.

Links (be careful!):

Website: http://www.nowbox.com/
Product: http://www.vflash.com/
Privacy: http://www.vflash.com/about-privacy.asp

Removal Instructions:

Desktop:

Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

• Shortcuts that include "NowBox.exe" in the target they point to.

Start Menu:

Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

• Groups named "NowBox".
• Items that include "NowBox.exe" in the target they point to.

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries named or pointing to "NowBox.lnk".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

• Products that have a key or property named "NowBox".

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$PROGRAMFILES>\Vflash\NowBox2".

Make sure you set your file manager to display hidden and system files. If NowBox uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "NowBox2" at "HKEY_CURRENT_USER\Software\ValueFlash\Messenger\".

If NowBox uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Browser:

The following browser plugins or items can either be removed directly in your browser, or through the help of e.g. Spybot-S&D or RunAlyzer.

• Look for ActiveX software installed from "objects/NowBox2".

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.