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  1. Thanks to Zenobia

    I actually did what you suggested yesterday and waiting for a response from Spybot Suport.
    Thanks.
  2. Edge & Outlook not executing after FBI Ransom Ad

    Yes, the quarantine request was from Spybot.
    I have Spybot 2.9 with live protection.

    I have seen the FBI Ransom adware for years. It locks your computer and the only way to recover is to power...
  3. Edge & Outlook not executing after FBI Ransom Ad

    While browsing in edge, I received a Ransom FBI ad and I powered off computer.
    After Reboot, edge did not work.
    Reboot again and I received a Quarantine Request and I said yes.
    After that edge and...
  4. Performed Cleanup-PC works Great-Thanks a bunch Ken

    Performed Cleanup-PC works Great-Thanks a bunch Ken
  5. Malwarebytes' Anti-Malware Package that I downloaded Per your Instructions

    Per Your Instructions:
    .....
    Download Malwarebytes' Anti-Malware to your desktop. <---------
    .....

    I noticed that when I downloaded this package it said that it was a trial version good for...
  6. PC Run Good/Iexplore not aborting/Log On takes 5-6 Minutes-Malware Service high CPU

    Ken:
    The PC is running very good. The only complaint I still have is the user id logon process is 5-6 minutes. Malware service is the next highest CPU process next to idle process after I consider...
  7. Downloaded new JRT completed with Log- Malaware log looked good-4 Logs Included

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 7.0.9 (06.23.2015:1)
    OS: Windows 7 Home Premium x64
    Ran by Dean-PC-7 on Tue...
  8. Only 3 logs- jrt.exe did not produce log-Not executing in the morning

    Thanks for your help Ken.
    AdwCleaner log was in AdwCleaner directory under C:.
    JRT.exe ran for 3 hours and I went to bed. In the morning JRT displayed "Scanning Shortcuts" in the DOS CMD window. ...
  9. Windows 7 PC Slow-Log In 5-10 Min. Long, taskeng screens,Internet Explore Slow,

    The main problem is after I log in it takes 5-10 minutes before the system is bogged down. There is a lot of disk activity and the CPU is busy (25-50%) and iexplore is slow.
    I did run a MS fix for...
  10. On Business trip fornext 2 weeks- Will Perform Tasks when Back

    Thanks for all your help
    Dean
  11. No other Issues, the Laptop is back to normal-Thank You very much

    Thanks again. Everything is back to normal.
  12. OTL Fix Worked by Desktop is back!==Thank You

    OTL Log:

    ========== SERVICES/DRIVERS ==========
    ========== OTL ==========
    Registry value...
  13. OTL.TXT Log

    OTL logfile created on: 4/22/2012 7:33:12 AM - Run 2
    OTL by OldTimer - Version 3.2.40.0 Folder = C:\Users\Jean\Downloads
    64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type =...
  14. Answers: 1.)"My Documents" 2.)No Change Same Problem 3).No Change Same Problem

    ***Same Problem***
  15. Yes, After I rebooted and Logged in, explorer was running

    I start task manager, kill the one instance of explorer, start a new explorer process thur task manager and I get my desktop back.

    Whether I only log off or shutdown and reboot, the desktop does...
  16. The laptop continues to work great. The fix...

    The laptop continues to work great.
    The fix worked but the same problem exists after logging in the next time.
  17. ESET Scan Log-14 Threats

    :\ProgramData\Spybot - Search & Destroy\Recovery\WinAutoRunul.zip Win32/Bagle.gen.zip worm
    C:\Qoobox\Quarantine\C\ProgramData\14XqPxvo.exe.vir Win32/TrojanClicker.Agent.NEB trojan...
  18. explorer Fix Worked-2 Log Files-2 Attached file

    The explorer fix worked. Will work on later after virus removed- Thanks
    Computer working good.


    mbam log:

    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org

    Database version:...
  19. Extras Log

    OTL Extras logfile created on: 4/18/2012 7:58:50 AM - Run 1
    OTL by OldTimer - Version 3.2.40.0 Folder = C:\Users\Jean\Desktop
    64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) -...
  20. OTL Part 2

    < MD5 for: EXPLORER.EXE.MUI >
    [2009/07/13 21:26:48 | 000,022,016 | ---- | M] (Microsoft Corporation) MD5=4B87EEFDC8E253F846A7DFB49A8E6C70 -- C:\Windows\en-US\explorer.exe.mui
    [2009/07/13 21:26:48...
  21. Computer Running good! + OTL Log Part 2

    The computer is running very good and is back to its normal performance.

    The only problem I have is that I can not get the desktop displayed for my old ID. After completing the logon process, It...
  22. Combofix Log-No HJT Log-Can't Find Executable

    ComboFix 12-04-17.01 - Jean 04/17/2012 18:54:18.1.4 - x64
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3891.2459 [GMT -5:00]
    Running from: c:\users\Jean\Desktop\ComboFix.exe
    SP:...
  23. aswMBR.exe txt file and Zip File

    Thanks Again
    Will Wait for your response.


    aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
    Run date: 2012-04-17 11:44:11
    -----------------------------
    11:44:11.766 OS Version:...
  24. Other Method was Email to Support Option Under Support

    Thanks for Reply:
    The other method was an email to support under the support tab. Since I have Not received an email back from him today, I will continue with you and send email to support that I...
  25. Multiple Bug Reports

    Thanks for your response.

    I just want you to know that I also submitted a email bug report before I submitted a bug report to the forum. At the time I could not find my ID/Password from 4 years...
  26. Multiple iexplore tasks slow "Windows 7" Laptop & Unknown Network Traffic

    Yesterday my Windows 7 Laptop started slowing down. After about 5 minutes surfing the internet, the PC would slow down to a crawl. The CPU usuage was bedtween 80-100% and I noticed a slow network...
  27. CFScript did not run, I manually deleted files, system Performance Great

    CFScript did not work as input to Combofix. I reread instructions and tried copy/paste of code box 3 times and no joy. I canot dertermine what is wrong.

    So, as you suggested I manually deleted...
  28. "jotti" & "Kaspersky" Scans report Clean but "virustotal" reports suspicious

    All three Scans say that these 25 some files are the same content (Duplicates). I did about 5 other files with all three scan reporting that they are the same file as "Ylr1.exe".

    I know last week...
  29. combofix log (w/o CFScript) and Latest HJT Log

    Combofix Log (w/o CFScript):

    ComboFix 08-09-13.03 - Dean 2008-09-13 19:57:04.4 - NTFSx86
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.238 [GMT -5:00]
    Running from: C:\Documents...
  30. HJT Log (Step4),MBAM Log but No combofix Log From CFScript

    Sorry it has taken so long. I had to uninstall McAfee Security Clenter to disable McAfee. This was after disableing it thru its menu, stopping the McAfee services, & talking to McAfee Tech Support....
  31. RemAdm-ProcLaunch!171

    More Infor...

    1. The name of the what is called a trojan is "RemAdm-ProcLaunch!171" which McAfee calls a "(Potentially Unwanted Program)". It said it was part of the "Combofix.exe" process, so I...
  32. Problem Running combofix.exe with CFScript

    :oops:


    1. I did steps 1 and 2 of your instructions w/o any errors or problems.

    2. I started step 3. After combofix.exe ran (with CFScript dragged on combofix.exe icon) for about 15 seconds...
  33. Hijackthis log After combofix Was Run

    Sorry about that! :oops:
    I must have forgot to do a copy after select all. I will double check from now on. Thanks for the patience.

    By the way, the window security balloon is back again....
  34. PC Status-Combofix.log-hijackthis.log

    :cool:

    PC Status:
    1. No "Automatic Updates" Balloon Window.
    2. 5 minutes of iexplorer use results in no extra windows being displayed.
    3. PC Performance is good.
    4. At end of combofix...
  35. Spybot Scan Removes virtumonde.dll, but on Reboot it Returns

    I ran spybot scan in Windows Safe mode and it deleted virtumonde.dll but when I rebooted and ran spybot scan it was still there. Also the following spyware showed up in scan:
    downloadware.SED
    ...
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