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  1. Replies
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    As we reach a point where we could not proceed...

    As we reach a point where we could not proceed further and you need to seek help from alternative sources / reformat the computer, this topic is now closed.

    We are glad to be of help up to this...
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    Hello cubfan :), You are welcome. It's worth...

    Hello cubfan :),

    You are welcome. It's worth considering purchasing new disks with Windows 7 or higher.
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    Hello cubfan :), Please read these:...

    Hello cubfan :),

    Please read these:
    Ransomware risk heightened with BYOD



    Personal computers

    I suggest you reformat your computer, reinstall windows and inform your organization's IT...
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    Hello cubfan :), A couple of questions before...

    Hello cubfan :),

    A couple of questions before we move on.

    Is this a work computer or are you accessing your work online through this computer?

    How many times did you run CKScanner?
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    Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  6. Replies
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    1,491

    Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
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    Hello cubfan :), Welcome to Safer Networking....

    Hello cubfan :),

    Welcome to Safer Networking. I am Jack&Jill, and I will be helping you out.

    Before we go further, there are a few things that I would like to make clear so that we are share...
  8. Replies
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    Hello and welcome to Safer Networking. I am...

    Hello and welcome to Safer Networking.

    I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

    Please subscribe to this thread to get immediate...
  9. Replies
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    Hello jPaulB :), If you still need help,...

    Hello jPaulB :),

    If you still need help, please run DDS and post back fresh logs.

    How to post a DDS log.
  10. Replies
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    Hello johnz :), If you still need help, please...

    Hello johnz :),

    If you still need help, please run DDS and post back fresh logs.

    How to post a DDS log.
  11. Replies
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    Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  12. Replies
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    As we reach a point where we could not proceed...

    As we reach a point where we could not proceed further and you need to seek help from alternative sources, this topic is now closed.

    We are glad to be of help up to this point. If you are...
  13. Replies
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    Hello intentional_22 :), So far, we are not...

    Hello intentional_22 :),

    So far, we are not seeing much from the scans or logs. It is in my opinion that very likely it could be either Windows experienced some sort of corruption or there is some...
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    Hello intentional_22 :), You are most welcome....

    Hello intentional_22 :),

    You are most welcome.

    You can use the following for the memory test:

    How to use the Vista Windows Memory Diagnostics Tool.

    Windows update will need to wait until...
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    Hello intentional_22 :), You need to run...

    Hello intentional_22 :),

    You need to run Chkdsk as:
    chkdsk c: /f

    It appears the /f switch is missing.
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    Hello intentional_22 :), Please attempt fixing...

    Hello intentional_22 :),

    Please attempt fixing with Chkdsk first before trying ESET again. If you have already obtained the ESET scan result, please post them and continue the Chkdsk step anyway....
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    Hello intentional_22 :), I usually close the...

    Hello intentional_22 :),

    I usually close the topic after 3 days without any reply, and it has already been 2 days since my last post. Do you still need help? Any problems following my...
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    As your problems appear to have been resolved,...

    As your problems appear to have been resolved, this topic is now closed.

    We are glad to be of help. If you are satisfied with our assistance and wish to donate to help with the costs of this...
  19. As your problems appear to have been resolved,...

    As your problems appear to have been resolved, this topic is now closed.

    We are glad to be of help. If you are satisfied with our assistance and wish to donate to help with the costs of this...
  20. Replies
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    Hello intentional_22 :), Chkdsk in elevated...

    Hello intentional_22 :),

    Chkdsk in elevated command prompt

    Go to Start, then type cmd in the search box.
    You will see a cmd listed in the search result. Right click on it and select Run as...
  21. Hello Michelea1976 :), Sorry to hear that you...

    Hello Michelea1976 :),

    Sorry to hear that you were sick. Hope you are well now.

    ESET's findings are from the Java cache and backups created when we did some fixes.

    Go to Start > Control...
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    Hello Joshen :), Nothing much I can see, so I...

    Hello Joshen :),

    Nothing much I can see, so I guess that's the best I could help you with. If you would like to check further, you can visit some of these tech sites:
    WhattheTech
    Bleeping...
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    Hello intentional_22 :), We need to disable...

    Hello intentional_22 :),

    We need to disable Spybot S&D's Teatimer real-time protection temporarily as it will interfere with the fix.

    First step:

    Right click the Spybot icon that looks...
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    Hello Joshen :), It could be a resource issue....

    Hello Joshen :),

    It could be a resource issue. I will just take a look if I can spot anything.

    Please download MiniToolBoxĐ by farbar and save it to your desktop. Click here.

    Double click...
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    Hello intentional_22 :), Welcome to Safer...

    Hello intentional_22 :),

    Welcome to Safer Networking. I am Jack&Jill, and I will be helping you out.

    Before we go further, there are a few things that I would like to make clear so that we are...
  26. Replies
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    Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  27. Hello Michelea1976 :), Do an online scan with...

    Hello Michelea1976 :),

    Do an online scan with ESET Online Scanner.
    Please be patient as scanning will take quite some time. If you have problem running the scan, you might want to disable any...
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    Hello Joshen :), There still an unwanted entry...

    Hello Joshen :),

    There still an unwanted entry in Firefox.

    FF - prefs.js: keyword.URL -...
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    Hello Joshen :), Good to hear that. Please...

    Hello Joshen :),

    Good to hear that.

    Please run DDS again and post back fresh logs.
  30. Hello Michelea1976 :), No worries about...

    Hello Michelea1976 :),

    No worries about aswMBR, skip it and continue with ComboFix.
  31. Hello Michelea1976 :), Good to hear things are...

    Hello Michelea1976 :),

    Good to hear things are getting better. Could you please post the previous TDSSKiller log? The first one before the reboot. You will be able to retrieve from C:\ in...
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    Hello Joshen :), I am glad to help out. ...

    Hello Joshen :),

    I am glad to help out.

    This file is located in the Java cache:
    C:\Users\TOJ\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15\7850180f-46ea7c8b

    You can clear it off by...
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    Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  34. Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
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    Hello Joshen :), I have the full version of...

    Hello Joshen :),

    I have the full version of MBAM. It offers real time protection and is a good security program to have. The free version does not have the real time protection. Alternatively, you...
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    Hello and welcome to Safer Networking. I am...

    Hello and welcome to Safer Networking.

    I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

    Please subscribe to this thread to get immediate...
  37. Replies
    2
    Views
    1,416

    Hello and welcome to Safer Networking. I am...

    Hello and welcome to Safer Networking.

    I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

    Please subscribe to this thread to get immediate...
  38. Hello Michelea1976 :), Rerun TDSSKiller ...

    Hello Michelea1976 :),

    Rerun TDSSKiller

    Double click on TDSSKiller.exe to execute it.
    Press Start scan to begin.
    If any malicious objects are found, the default action will be Cure. If any...
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    Hello Joshen :), I want you to update MBAM and...

    Hello Joshen :),

    I want you to update MBAM and run a scan.

    Open MBAM and click on the Update tab, then Check for Updates.
    When completed, go to back to the Scanner tab and select Perform...
  40. Hello Michelea1976 :), We try another method,...

    Hello Michelea1976 :),

    We try another method, but before that, please zip up this file as aswMBR.zip and attach it to your reply:
    C:\Documents and Settings\Michele Acampora\Desktop\MBR.dat
  41. Hello Michelea1976 :), You need to set the...

    Hello Michelea1976 :),

    You need to set the bios to boot from USB.

    The Asus support pages appear to suggest tapping F2 repeatedly while the netbook is booting up. Have you tried that?
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    Hello Joshen :), :bigthumb:. Thank you for...

    Hello Joshen :),

    :bigthumb:. Thank you for complying to the forum rules.

    If you are not using this, please uninstall it:
    Viewpoint Media Player


    You have Malwarebytes' Anti-Malware (MBAM)...
  43. Hello Michelea1976 :), Here are the steps for...

    Hello Michelea1976 :),

    Here are the steps for setting up xPUD into USB instead of CD.

    Please download UNetbootin and xPUD and save them to your desktop. Click here and here.

    Insert an empty...
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    Hello Joshen :), The Microsoft Office...

    Hello Joshen :),

    The Microsoft Office Professional Edition 2003 on your computer is a non-genuine copy. It was installed with a now blocked Volume Licensing Key (VLK) that was valid and only...
  45. Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  46. Due to lack of response, this topic is now...

    Due to lack of response, this topic is now closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  47. Hello Michelea1976 :), OK, post the results...

    Hello Michelea1976 :),

    OK, post the results when you are ready.
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    Hello Joshen :), Before we go further, there...

    Hello Joshen :),

    Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.

    Please observe and follow these Forum Rules.
    Any...
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    Hello Joshen :), Is this a work computer?...

    Hello Joshen :),

    Is this a work computer? There are some programs that will only exist on corporate computers on board.

    Please take a look at this:...
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    Hello and welcome to Safer Networking. I am...

    Hello and welcome to Safer Networking.

    I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

    Please subscribe to this thread to get immediate...
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