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  1. Motherboard is bad

    Hi Ken,

    Thanks so much for your advice. It looks like it's the motherboard that needs to be replaced. I'm just going to get another computer. I will get that docking station you suggested to use...
  2. Problems continue

    Hi Ken,

    I just wanted to give you an update. I'm have some trouble finding someone to repair my computer (diagnose it). The original business advertised that they work on PC but they don't...
  3. Thank you sooooo much!

    :bigthumb:

    I will keep you informed. It may be helpful information for future fixes.

    Should I uninstall Tweaking and Malwarebytes?

    I have the free versions of bitdefender and Spybot...
  4. Google Chrome

    I uninstalled Chrome using the control panel, restarted my computer. I downloaded it using Edge and installed it again. So far no problem restarting, but I had several successful restarts this week...
  5. Ran CCleaner anything else to do?

    Hi Ken,

    I receive the error after everything is loaded and when I attempt to open the Chrome browser. Once it shuts the monitor and keyboard down the tower remains powered on until I hold the...
  6. Crucial Scan and RogueKiller report

    Good Morning Ken,

    I turned my computer off last night and it took several restarts ti get it back up this morning. As it did before, everything loaded and when I attempted to open my browser the...
  7. fixlog

    Hi Ken,

    Thanks for your prompt replies. My computer froze and required a reboot again while running the fix. The second attempt was successful :)

    I have been using Scrivener since June of this...
  8. kodak and scrivener

    Hi Ken,

    I do not use Kodak at all. That may have come with some photos I added to my computer, but even the photos aren't important.

    I use Scrivener for writing novels. If there's a problem...
  9. additional.txt

    Additional scan result of Farbar Recovery Scan Tool (x86) Version: 31-08-2016
    Ran by Owner (02-09-2016 21:33:04)
    Running from C:\Users\Owner\Desktop
    Microsoft Windows 10 Home Version 1511 (X86)...
  10. Frst.txt

    It has been a long day. I hope you get a good night of rest. I have work tomorrow so I went ahead and ran the scan again tonight. No hurry for you to review it. I've had to restart my computer...
  11. Fixlog

    Sorry Ken. I guess I should have run the program again after my computer froze. I didn't think about it because a log was produced. So I guess the process didn't finish and that's why the report is...
  12. Computer froze up during FRST64 scan

    That's all I have on the log. My computer froze during the scan and I had to restart it. I will run it again and post the fix log again. I will also run the FRST and post those logs shortly.

    Thanks
  13. JRT and Malwarebytes reports

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 8.0.7 (07.03.2016)
    Operating System: Windows 10 Home x86
    Ran by Owner...
  14. adwcleaner

    # AdwCleaner v6.010 - Logfile created 02/09/2016 at 18:15:08
    # Updated on 12/08/2016 by ToolsLib
    # Database : 2016-09-01.2 [Server]
    # Operating System : Windows 10 Home (X86)
    # Username : Owner...
  15. Fixlog

    Ken,

    Thank you so much for your assistance. I am very grateful for the time all of you at Safer-Networking put into this work. I have always had great success with Safer-Networking Experts.
    ...
  16. aswMBR

    aswMBR version 1.0.1.2252 Copyright(c) 2014 AVAST Software
    Run date: 2016-09-02 00:03:26
    -----------------------------
    00:03:26.626 OS Version: Windows 6.2.9200
    00:03:26.626 Number of...
  17. additional.txt

    Additional scan result of Farbar Recovery Scan Tool (x86) Version: 31-08-2016
    Ran by Owner (01-09-2016 23:58:01)
    Running from C:\Users\Owner\Downloads
    Microsoft Windows 10 Home Version 1511 (X86)...
  18. Frst.txt

    (If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

    (Safer-Networking Ltd.) C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
    (Google Inc.)...
  19. unexpected error encountered computer must restart msg

    A couple of days ago I booted up my computer and attempted to launch my browser (I use Google Chrome) and my screen turned blue with a quick msg that said something like unexpected error computer...
  20. Thanks Juliet

    Thanks again and I want you to know I really appreciate all of your help. I will try What the Tech and see what advise they have.

    All my best to you, Tonia
  21. I uninstalled AVG and the disinfection tools from...

    I uninstalled AVG and the disinfection tools from my computer. I also used FRST to remove quarantine. I installed Microsoft security essentials program and ran it.

    I tried to install Java but...
  22. Java

    Also, I would like to be able to print coupons though my computer if possible and I know I need to have Java for most coupon printing. What are your thoughts on this? I suspect it opens my computer...
  23. Thanks for everything Juliet. You would have to...

    Thanks for everything Juliet. You would have to be superhuman to not get some of the threads mixed up on occasion.

    My computer seems to be running pretty well at this time and Outfox tv is not...
  24. What is FSS again?

    What is FSS again?
  25. Hi Juliet, My computer is running much better...

    Hi Juliet,

    My computer is running much better and faster than it was before. Thank you so much for your help.

    The program Quiknowledge was not listed so I couldn't uninstall it, though I do...
  26. I opened OTM and pasted the text into move it and...

    I opened OTM and pasted the text into move it and it ran but then my screen changed over to my old wallpaper before I cleaned my desktop (picture of my cats). I never had the opportunity to exit and...
  27. Outfox tv still showing up on my start menu and...

    Outfox tv still showing up on my start menu and outfox tv side bar is still on my desk top. I also tried to delete it as my homepage on IE but even after restarting my computer it re established as...
  28. system look log

    I clicked on the link to adware (bleepingcomputer.com site) and clicked on the first blue box with the arrow next to it which opened another page with a zipextractor program. Once I opened that a...
  29. MBAM log

    Juliet,

    I really appreicate your help with my computer. You have been so quick to respond and I value both your time and your knowledge.

    As I mentioned previously some stuff installed on my...
  30. JRT log

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.1.2 (02.20.2014:1)
    OS: Microsoft Windows XP x86
    Ran by User on Thu 03/06/2014 at...
  31. adwcleaner2

    # AdwCleaner v3.020 - Report created 06/03/2014 at 17:41:23
    # Updated 27/02/2014 by Xplode
    # Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
    # Username : User - HOME
    # Running...
  32. adwcleaner

    # AdwCleaner v3.020 - Report created 06/03/2014 at 17:28:06
    # Updated 27/02/2014 by Xplode
    # Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
    # Username : User - HOME
    # Running...
  33. Oh no... More infection/malware and logs

    When I clicked on the link to download adwcleaner some kind of zip file installed and now I have a bunch more junk on my computer and on my IE toolbar...

    I installed adwcleaner through CNET...
  34. FRST Logs

    Here are the other logs you requested.

    Thanks again.

    Tonia
  35. Thanks for your reply - Rkill logs attached.

    Thanks so much for your reply. I ran the desktop clean up, installed the programs you suggested and ran the scans. At some point, Windows updated and restarted my computer. Hopefully it doesn't...
  36. mysterious desktop icons probably malware Silverlight and FantasticInst.exe

    Thanks so much for providing this opportunity to fix my computer problem with your assistance.

    I'm using an old desktop with Windows XP operating system, so I expect it to be a little slow and...
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    Shaba, Thanks again. I will install a newer...

    Shaba,

    Thanks again. I will install a newer version of Java and follow the other recommendations.

    Have a great week :angel:
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    Shaba, Thank you very much for your help. I am...

    Shaba,

    Thank you very much for your help. I am as they say in the South "As pleased as punch!" that you were able to help me :). As far as I can tell there are no problems with my computer now.
    ...
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    Hi Shaba, I ran Kaspersky and Hijack this....

    Hi Shaba,

    I ran Kaspersky and Hijack this. Here are the reports:

    -------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER REPORT
    Tuesday,...
  40. Replies
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    Here is the Hijack This log: Logfile of...

    Here is the Hijack This log:

    Logfile of HijackThis v1.99.1
    Scan saved at 4:21:24 PM, on 7/9/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    ...
  41. Replies
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    Shaba, I followed your instructions as closely...

    Shaba,

    I followed your instructions as closely as possible.

    I updated AVG anti-spyware and unchecked "Start with Windows).
    I rebooted in safemode.
    I opened SmitfraudFix and ran the cleanup....
  42. Replies
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    Thanks for your prompt reply. Here is the...

    Thanks for your prompt reply. Here is the rapport:

    SmitFraudFix v2.201

    Scan done at 16:07:46.96, Sun 07/08/2007
    Run from C:\Program Files\Mozilla Firefox\SmitfraudFix
    OS: Microsoft Windows...
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    SpyCrush and maybe more?

    Hi,

    I thought SpyCrush was removed from my computer, but it continues to appear when I run spywear programs. I would love to get rid of it and anything else that may be slowing my computer down or...
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