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  1. Hi JulieC, Cookies usually are present. They...

    Hi JulieC,

    Cookies usually are present. They are used by websites to keep track of your preferences, if you are logged in or not, etc. The term tracking cookie is somewhat misleading. These...
  2. Hi JulieC, Give me a bit to review this topic....

    Hi JulieC,

    Give me a bit to review this topic. What is SbyBot finding?
  3. Hi JulieC, Are you back?

    Hi JulieC,

    Are you back?
  4. Hi JulieC, Don't worry about the topic being...

    Hi JulieC,

    Don't worry about the topic being closed. Just so you know I will be away for about 3 weeks starting July 19. If we don't have this resolved by then I'll have someone else take over.
    ...
  5. Hi JulieC , Try this. In the FireFox address...

    Hi JulieC ,

    Try this.
    In the FireFox address bar type about:config
    click i'll be careful on the disclaimer page
    in the seach field type keyword
    locate keyword.URL
    right click it and...
  6. Hi JulieC , Are these searches being done from...

    Hi JulieC ,

    Are these searches being done from the Search bar or Address bar? What happens when you search directly from the search bar on the Google page?
  7. Hi JulieC , The AVG Security Toolbar is not...

    Hi JulieC ,

    The AVG Security Toolbar is not really malware but can be considered foistware, that may be installed without your knowledge. It can come bundled with some software other than AVG...
  8. Hi JulieC , welcome to the forum. To make...

    Hi JulieC , welcome to the forum.

    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
  9. Replies
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    15,296

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  10. Replies
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    Views
    15,296

    Hi Benutzer , You are very welcome. Take...

    Hi Benutzer ,

    You are very welcome.

    Take care, keep safe.
  11. Replies
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    Hi Benutzer , We can clean up the tools now. ...

    Hi Benutzer ,

    We can clean up the tools now.

    From your desktop, please delete, if present
    any notepads/logs that we created
    SystemLook.exe
    sc-cleaner.exe
    TDSSKiller.exe
    aswMBR.exe
  12. Replies
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    Views
    15,296

    Hi Benutzer, Good. We'll restore that file for...

    Hi Benutzer,

    Good. We'll restore that file for you then clean up the tools we used.


    We will be using Combofix again but will run it differently.

    Please follow all previous instructions...
  13. Replies
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    15,296

    Hi Benutzer, How's the computer now?

    Hi Benutzer,

    How's the computer now?
  14. Replies
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    15,296

    Hi Today, 02:05 AMBenutzer , The reboot was...

    Hi Today, 02:05 AMBenutzer ,

    The reboot was normal. I just wanted a second reboot afterwards.

    Please download ShortCut Cleaner
    Right click on sc-cleaner.exe and click "Run as Adminstrator"
    ...
  15. Replies
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    15,296

    Hi Benutzer , We'll take care of an old...

    Hi Benutzer ,

    We'll take care of an old vulnerable version of java at the same time.

    click Start > Control Panel. Under Programs click Uninstall a program and uninstall


    Java(TM) 6 Update 35
  16. Replies
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    15,296

    Hi Benutzer , Sorry about the delay, I've been...

    Hi Benutzer ,

    Sorry about the delay, I've been working some odd ball shifts the last couple of days.

    We'll run a search first then remove or repair the registry items as needed. This may take a...
  17. Replies
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    15,296

    Hi Benutzer, Are you still getting the...

    Hi Benutzer,

    Are you still getting the qvo6.com?

    No you didn't do anything wrong. OTL only produces an Extra.txt the first time it's ran.

    This should get us a new Extra.txt

    Please open...
  18. Replies
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    15,296

    Hi Benutzer, Yes that was the file. Combofix...

    Hi Benutzer,

    Yes that was the file. Combofix removed it. It may have been targeted just because of the location not because it was malicious. We can check it out and restore it later. I thought...
  19. Replies
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    Hi Benutzer, How's the computer? We may have...

    Hi Benutzer,

    How's the computer? We may have removed a legitamate program. Is convert a program you use to convert weights and measures from one unit to another? Let me know, we can restore it.
    ...
  20. Replies
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    Hi Benutzer, Download ComboFix from : Link...

    Hi Benutzer,

    Download ComboFix from :

    Link 1



    * IMPORTANT !!! Save ComboFix.exe to your Desktop
  21. Replies
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    Views
    15,296

    Hi Benutzer, welcome to the forum. To make...

    Hi Benutzer, welcome to the forum.

    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
  22. Replies
    31
    Views
    10,691

    Hi disneykiller, Most programs when they...

    Hi disneykiller,

    Most programs when they update will ask you somewhere along the way if you want to reboot now or later. At the very least you should have been imformed that a reboot may be part...
  23. Replies
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    Views
    10,691

    Hi disneykiller, Sorry abut not getting back...

    Hi disneykiller,

    Sorry abut not getting back to you sooner. It can become quite imbedded and as mentioned may actually be part of an other extension.


    We'll clean up the tools now.

    From...
  24. Replies
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    10,691

    Hi disneykiller, I haven't seen anything bad...

    Hi disneykiller,

    I haven't seen anything bad reported about the addons you have. Since the problem seems to have , at least for now, try using the computer for a couple of days. If everything...
  25. Replies
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    10,691

    Hi disneykiller, It seems that akamaidh.net is...

    Hi disneykiller,

    It seems that akamaidh.net is a content deliverer. Depending on your content settings in your FB profile allowing may be required for FB.Giving it temporary permission will allow...
  26. Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member...
  27. Replies
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    Views
    10,691

    Yes I'll leave this open for you. I'll post some...

    Yes I'll leave this open for you. I'll post some instructions later that may make it easier to keep what you need.
  28. Replies
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    Views
    10,691

    Hi disneykiller, Sorry aboout the delay, been...

    Hi disneykiller,

    Sorry aboout the delay, been traveling.

    Even though you backed up FF without extensions there may be something in your profile that is causing the problem.

    Would you be...
  29. Replies
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    Views
    10,691

    Hi disneykiller, Try starting Firefox in Safe...

    Hi disneykiller,

    Try starting Firefox in Safe Mode by holding down the shift key while starting Firefox.

    Please download SystemLook from one of the links below and save it to your Desktop....
  30. Replies
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    6,312

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  31. Replies
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    10,691

    Hi disneykiller, Stubborn little cuss isn't...

    Hi disneykiller,

    Stubborn little cuss isn't it?

    We may have to do this the hard way to find which extension is the problem.

    Open fireFox
    click FireFox in the top left corner
    in the menu...
  32. Replies
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    Views
    10,691

    Hi disneykiller, Next, double click on OTL.exe...

    Hi disneykiller,

    Next, double click on OTL.exe
    Under the Custom Scans/Fixes box at the bottom, paste in the following
    Do Not copy the word CODE
    please note the fix starts with the :

    ...
  33. Replies
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    10,691

    Hi disneykiller, If you had to google it it's...

    Hi disneykiller,

    If you had to google it it's unlikely you knowingly installed it. It does seem to go hand in hand with some of the adware you had on your computer. We can take care of it.
    ...
  34. Replies
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    Hi disneykiller, What do you know about...

    Hi disneykiller,

    What do you know about Privitize VPN?


    Please download AdwCleaner by Xplode onto your desktop.
    Close all open programs and internet browsers.
    Right click on...
  35. Replies
    31
    Views
    10,691

    Hi disneykiller, welcome to the forum. To...

    Hi disneykiller, welcome to the forum.


    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
  36. Due to inactivity, this thread will now be...

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not...
  37. Hi bethtownsend92, welcome to the forum. To...

    Hi bethtownsend92, welcome to the forum.

    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
  38. Replies
    25
    Views
    6,699

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  39. Replies
    54
    Views
    13,884

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  40. Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  41. Replies
    1
    Views
    1,495

    Hi fdgetid, welcome to the forum. To make...

    Hi fdgetid, welcome to the forum.

    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
  42. Replies
    34
    Views
    8,323

    Due to inactivity, this thread will now be...

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not...
  43. Hi Altiery, I do believe you are good to go....

    Hi Altiery,

    I do believe you are good to go. The ESET detections are files we have all ready quarantined and will be removed when we remove the tools.

    We'll clean up the tools now.

    From your...
  44. Hi Altiery, Looks good. A couple more scans to...

    Hi Altiery,

    Looks good. A couple more scans to make sure we got everything and we can clean up.

    You have some old java installed Click start > Control pane. Under programs click uninstall a...
  45. Replies
    36
    Views
    13,594

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed.
  46. Hi Altiery, How's the computer? This looks...

    Hi Altiery,

    How's the computer?

    This looks pretty good. Please rerun aswMBR and post the log.

    Thanks
  47. Hi Altiery, Download ComboFix from one of...

    Hi Altiery,


    Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Save ComboFix.exe to your Desktop
  48. Hi Altiery, That's a pretty big log not sure...

    Hi Altiery,

    That's a pretty big log not sure why it would be in use. Have you rebooted the computer since you ran TDSSK?
  49. Hi Altiery, That lloks like the TDSSKiller...

    Hi Altiery,

    That lloks like the TDSSKiller quarantined folder. I can't download it because my AV detects it so it would seem TDSSK did find something and removed it.

    Before we carry on please...
  50. Hi Altiery, welcome to the forum. To make...

    Hi Altiery, welcome to the forum.

    To make cleaning this machine easier
    Please do not uninstall/install any programs unless asked to
    It is more difficult when files/programs are appearing...
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