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  1. Hi mooseydog, It has been over 72 hours since...

    Hi mooseydog,

    It has been over 72 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  2. Hi mooseydog, Thank you again for your...

    Hi mooseydog,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps, in the order given.
    lf, you have any questions about or...
  3. Hi mooseydog, Firstly, welcome to the...

    Hi mooseydog,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
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    Hi boatnerd06, FYI, read the section of my...

    Hi boatnerd06,

    FYI, read the section of my last post regarding P2P Software. It will give you a clear indication of the root cause of why your system became infected.
    Downloading and installing...
  5. Replies
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    Hi boatnerd06, Thank you for the logs. A...

    Hi boatnerd06,

    Thank you for the logs.

    A number of issues will need to be addressed in order that I continue to assist you the malware issues on your computer.

    Did you install the following...
  6. Replies
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    Hi boatnerd06, Thank you for the logs and...

    Hi boatnerd06,

    Thank you for the logs and update. :)

    Please confirm what OS, if any, is installed on the F: drive.

    Again, please remember to read the instructions below carefully before...
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    Hi boatnerd06, Please post the logs requested...

    Hi boatnerd06,

    Please post the logs requested in my last post. I am expecting to hear from you by the end of today. ;)

    Scolabar
  8. Replies
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    Hi boatnerd06, OK, thanks for the...

    Hi boatnerd06,

    OK, thanks for the confirmation. Let's see how we get on.

    A link to instructions on how to back up your data was provided in my initial post: ;)



    OK, let's get started -...
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    Hi boatnerd06, You are fortunate. I had...

    Hi boatnerd06,

    You are fortunate. I had requested this topic to be closed, but the request somehow got overlooked. Please make sure you reply in good time otherwise you will run the risk of the...
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    10,491

    Hi boatnerd06, It has been over 48 hours since...

    Hi boatnerd06,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  11. Replies
    25
    Views
    10,491

    Hi boatnerd06, Thank you again for your...

    Hi boatnerd06,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps exactly in the order given.
    lf, you have any questions...
  12. Replies
    25
    Views
    10,491

    Hi boatnerd06, Firstly, welcome to the...

    Hi boatnerd06,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
  13. Replies
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    Views
    5,365

    Hi Mar_Rib, If Microsoft Office 2007 is, as...

    Hi Mar_Rib,

    If Microsoft Office 2007 is, as you say, essential for your work, I would strongly advise that the illegal version of the software is removed and a legitimate copy of the software is...
  14. Replies
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    Hi Mar_Rib, Thank you for the CKScanner log...

    Hi Mar_Rib,

    Thank you for the CKScanner log and update regarding ERUNT.

    Again, please remember to read the instructions below carefully before executing and perform the steps, in the order...
  15. Replies
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    Hi Mar_Rib, I thought I had replied to your...

    Hi Mar_Rib,

    I thought I had replied to your post, but evidently not. My apologies. :sad:

    Thank you for the logs and your feedback.

    No problem. I will try to keep the instructions simple....
  16. Replies
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    Hi Mar_Rib, Thank you again for your patience....

    Hi Mar_Rib,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps, in the order given.
    lf, you have any questions about or...
  17. Replies
    8
    Views
    5,365

    Hi Mar_Rib, Firstly, welcome to the...

    Hi Mar_Rib,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
  18. Hi insaniclol, It has been over 48 hours since...

    Hi insaniclol,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  19. Hi insaniclol, Thank you again for your...

    Hi insaniclol,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps, in the order given.
    lf, you have any questions about or...
  20. Hi insaniclol, Firstly, welcome to the...

    Hi insaniclol,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
  21. Replies
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    Views
    3,618

    Hi sabinoing, It has been over 48 hours since...

    Hi sabinoing,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  22. Replies
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    Views
    7,735

    Hi Mike, In answer to your questions: If...

    Hi Mike,

    In answer to your questions:

    If you wish to keep those programs, particularly given the warning regarding Tuneup Utilities, that is your choice. However, I'm afraid, I would require...
  23. Replies
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    Hi sabinoing, Firstly, welcome to the...

    Hi sabinoing,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
  24. Replies
    11
    Views
    7,735

    Hi Mike, It has been over 48 hours since my...

    Hi Mike,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with Safer-Networking's...
  25. Hi Mcebrian, It has been over 48 hours since...

    Hi Mcebrian,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  26. Replies
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    Views
    7,735

    Hi Mike, Thank you for the logs. :) Please...

    Hi Mike,

    Thank you for the logs. :)

    Please confirm whether or not you have the original Windows installation media for your computer, as requested in my last post.

    Again, please remember to...
  27. Hi Mcebrian, Firstly, welcome to the...

    Hi Mcebrian,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so...
  28. Replies
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    Views
    7,735

    Hi Mike, Thank you again for your patience. :)...

    Hi Mike,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps, in the order given.
    lf, you have any questions about or problems...
  29. Replies
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    Views
    7,735

    Hi Nunya, Firstly, welcome to the...

    Hi Nunya,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. :)
    My name is Scolabar, and I'll be helping you with your malware problems.
    Logs can take a while to research, so please...
  30. Replies
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    Hi musicalpulltoy, Thank you for your...

    Hi musicalpulltoy,

    Thank you for your feedback.

    As far as I can see all of the entries from the Query in each of the log files you have posted are legitimate Windows services.

    FYI the...
  31. Replies
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    Hi musicalpulltoy, Were you logged into an...

    Hi musicalpulltoy,

    Were you logged into an account with administrative privileges when you tried to run the query?
    Did you get the "access denied" error the second time you ran the query as well?...
  32. Replies
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    Hi musicalpulltoy, It has been over 48 hours...

    Hi musicalpulltoy,

    It has been over 48 hours since my last post.

    Do you still need help?
    Do you need more time?
    Are you having problems following my instructions?
    In line with...
  33. Replies
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    Views
    17,030

    Hi musicalpulltoy, Does the slowdown issue...

    Hi musicalpulltoy,

    Does the slowdown issue recur each time you restart the computer?
    If so, please complete the instructions below so we can get a handle on what might be causing the slowdown.
    ...
  34. Replies
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    Hi musicalpulltoy, Please can clarify what you...

    Hi musicalpulltoy,

    Please can clarify what you what you mean by:



    Try to describe exactly what happens and provide any error message(s) you receive.

    Did this issue start immediately...
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    Hi musicalpulltoy, Congratulations! I can now...

    Hi musicalpulltoy,

    Congratulations! I can now confirm that your system now appears to be clean. :2thumb:

    Now that your computer appears to clear of malware infection we need to tidy a few...
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    Hi musicalpulltoy, Thank you for the log and...

    Hi musicalpulltoy,

    Thank you for the log and update.

    That's good news. :bigthumb:

    A number of those ESET detections will be dealt with as part of the final instructions I provide.

    In the...
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    Hi musicalpulltoy, It is not not uncommon for...

    Hi musicalpulltoy,

    It is not not uncommon for the Java update utility to erroneously report that the program is up-to-date. ;)

    Again, please remember to read the instructions below carefully...
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    Hi musicalpulltoy, Thank you for the log file...

    Hi musicalpulltoy,

    Thank you for the log file and feedback, once again.

    Regarding the Firefox unresponsive script warning, this Mozilla Help Page will help to provide a better understanding of...
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    Hi musicalpulltoy, Thank you for the log file...

    Hi musicalpulltoy,

    Thank you for the log file and feedback. :)

    Let's try resetting both web browsers (- and updating Firefox) and see if that resolves your Flash Player installation issue....
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    Hi musicalpulltoy, Thank you for the logs and...

    Hi musicalpulltoy,

    Thank you for the logs and feedback.

    C:\WINDOWS\system32\89F5848D.exe and C:\WINDOWS\system32\01BA7819.exe are legitimate files created by Rootkit UnHooker when you ran the...
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    Hi musicalpulltoy, OK, let's try a different...

    Hi musicalpulltoy,

    OK, let's try a different tack. ;)

    Again, please remember to read the instructions below carefully before executing and perform the steps, in the order given.
    If you have...
  42. Replies
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    Hi musicalpulltoy, Thank you for the logs and...

    Hi musicalpulltoy,

    Thank you for the logs and feedback. :)

    I think the active security tools may have caused the Rootkit UnHooker tool to produce false results.

    Again, please remember to...
  43. Replies
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    Hi musicalpulltoy, I'll accept your answer...

    Hi musicalpulltoy,

    I'll accept your answer this time, but in future I would appreciate it if you would answer any questions put to you openly and accurately. ;)
    Let's continue with the cleanup.
    ...
  44. Replies
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    Hi musicalpulltoy, I agree that it the user's...

    Hi musicalpulltoy,

    I agree that it the user's choice to be able to choose what software to run.
    However, it is not reasonable to expect helpers here at S-N, or at any other respectable help...
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    Hi musicalpulltoy, Thank you for the logs. ...

    Hi musicalpulltoy,

    Thank you for the logs.

    Before proceeding we need to deal with the following issue:

    Step 1:
    Cracks, Keygens and Warez

    The recent logs you have posted show that cracked...
  46. Replies
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    Hi musicalpulltoy, Thank you for the logs and...

    Hi musicalpulltoy,

    Thank you for the logs and feedback.

    I notice that the µTorrent P2P File Sharing software is still installed on the computer. If you wish to continue receiving assistance,...
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    Hi musicalpulltoy, Thank you again for your...

    Hi musicalpulltoy,

    Thank you again for your patience. :)

    Please read these instructions carefully before executing and perform the steps, in the order given.
    lf you have any questions about or...
  48. Replies
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    Views
    17,030

    Hi musicalpulltoy, Firstly, welcome to the...

    Hi musicalpulltoy,

    Firstly, welcome to the Safer-Networking Malware Removal Forum. I see this is not the first time you have requested help here. ;)
    My name is Scolabar, and I'll be helping you...
  49. Hi pallmall, We are very sorry, but there are...

    Hi pallmall,

    We are very sorry, but there are indications that something is amiss regarding the validity of the Windows operating system on this computer.

    If you believe the operating system...
  50. Hi pallmall, No problem. I'll wait to hear...

    Hi pallmall,

    No problem. I'll wait to hear from you. ;)
    Please post the logs when you are ready.

    Scolabar
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    No Reply...
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