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I'll have a better idea if I can do it on my own once I get the system recovery disks and instructions. From what I understand, I'll have the following three options:


System Recovery: This...

and therefore didn't produce a log file.

Does this mean that the machine is clean or should I still be suspect? I don't have the original disks for the PC or for the installed software. However,...

should I skip steps 1 and 2 and use alternate browser instructions?

The window with the redirect loop message is shown below...

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Should I click "reload"?

Log file attached...



Lets just copy and paste any logs we need into the thread in lew of attaching them, its easier for these old eyes to see :)

ComboFix 13-11-19.01 - GT_Prime 11/20/2013 ...

processes show AvastUI.exe*32 is still running. It would not let me kill it. ComboFix still running, so far it's completed Stage_3

Thank you for your assitance!

In addition to Avast! 2014 still being detected, I cannot exit from ComboFix. My only options are the "x" to close the window (which didn't work with the first...

I was referred to this forum by Tashi after some self-help efforts (:oops:) may have revealed more of an issue than I realized I was dealing with and now I need some help.

Please see me original...

Hi Tashi!

My cousin was using my laptop. He is not very computer savvy so, since it is my laptop to begin with, he gave it back to me in frustration. I have spent the better part of the past...

My cousing was recently the victim of an "account takeover" at his financial institution. He was instructed to immediately run a virus scan on his computer, change all passwords, etc. We updated...