Search:

Hi Ken,

Sounds good. I'll give it a go on the forum and will keep you posted.

I hope you and the rest of the crew on this site know just how valuable you all are and highly appreciated. I tip...

Hi Ken,

Whatever it is, can I get rid of it?

Things have definitely improved after running the scans. I'm assuming we've cleaned everything including this cracked software (?). With that...

Hi Ken,

What is cracked software and how do you get it?

Ange

Hi Ken,

Well, it worked! Here is the log....

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/16/2010 at 11:29 AM

Application Version : 4.45.1000

Hi Ken,

I followed your instructions; when I tried to run the program I got an 'error loading driver' window.

Ange

Hi Ken,

Difficult to say; it appears that all the things we have done show no threat. Do you think this is not a malware issue but a system issue (ie. corrupt files??).

I really appreciate...

Hi Ken,

I ran the scan. At the end it stated 'no threats found.' I could not locate a log in the C drive.

Ange

Hi Ken,

Here you go...

Thanks!

Ange

2010/11/14 18:31:40.0101 TDSS rootkit removing tool 2.4.7.0 Nov 8 2010 10:52:22
2010/11/14...

Hi Ken,

Did as you asked. When I double click the icon and give it permission to run, I have to press the scan button, and then I get a message that Malware stopped working and it shuts down.......

Hi Ken,

So I followed your instructions and still had no luck in safe mode. But get this, I rebooted the computer and when it was up and running I get a notification from Rogers Protection:

...

Hi Ken,

Clearly there is something wrong with this lap top. I followed your instructions to download the program. When I double click, it does not allow me the options to click or unclick much...

Hi Ken,

Thanks for your prognosis. The AVG was installed a week ago after the problems were occurring (more out of desperation to find the underlying problem). I have since uninstalled. Don't...

Here you go Ken.

Ange

OTL Extras logfile created on: 11/12/2010 11:44:33 PM - Run 1
OTL by OldTimer - Version 3.2.17.3 Folder = C:\Users\Mike\Documents\Desktop
64bit-Windows Vista Home...

Hi Ken

Totally understand that you are all busy. I really appreciate your time and expertise.

I installed and ran TFC.
I installed and ran Malwarebytes (posted results below)
Malwarebytes'...

Hi,

I have a Hp Pavilion dv5 1233. Everything is running slow or not responding. I have Rogers Online and there are no viruses or spyware detected (yield manager did show up but then...

Hi,

I so appreciate any feedback I can get. I've run my Norton in safe mode and have found the downloader virus. I have 'repaired and quarantined.' My Word document however is acting strange...

Well you've done it again!:laugh:

Thanks for your tech support and cleaning up the viruses.:cleaning:

I'll keep a close eye on both laptops.

Wishing you a great day!!!!!!!!!!!

Ange

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:04:03 PM, on 11/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal
...

Right back at ya!

Here you go....

Tuesday, November 13, 2007 6:01:00 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version:...

Hi,

I've run combo fix. Please see log below. Thanks.

ComboFix 07-11-08.1 - Angela Walker 2007-11-12 15:53:12.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.165...

I followed your advice and to my dismay, I have found some issues on my other lap top. I have spyblaster already, and it is up to date. I have spybot and when I ran a search two issues were...

I appreciate your feedback. I'll keep you posted if there is anything unusual with the laptop. In the meantime, take care and happy virus squashing!:trample:

Hi,

Well, I've executed everything you outlined and I'll keep a close eye on the laptop. Things have been markedly better since you stepped in and guided me through the clean up process. :yahoo:...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:26:49 AM, on 11/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal
...

Good Day!

This really is quite some exercise eh? If only people who create these viruses would spend their time more productively! So as you instructed, here is the file for Kaspersky;
...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:22:23 PM, on 11/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal
...

Again (and I know I keep saying this) thanks for all your help. :)

Here is combofix.exe log

ComboFix 07-11-08.1 - Angela Walker 2007-11-09 19:14:57.2 - NTFSx86
Microsoft Windows XP Home...

Thanks again for your time. I've posted below the log from combofix.exe. Please advise if there is anything further.


ComboFix 07-11-08.1 - Angela Walker 2007-11-09 13:57:18.1 - NTFSx86 ...

Thanks again for your prompt reply and attention. I so appreciate this. I have posted the new HJT log below.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:54:21 AM, on 11/9/2007...

Thanks for your time...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:10:37 PM, on 11/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00...

Hi,

So my son's laptop went on the fritz rendering active desktop inoperable. I ultimately uncovered that this cmdservice malware had made its way in. After much research this is what I've done. ...