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  1. Replies
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    Hello tajackson, As support hasn't had any...

    Hello tajackson,



    As support hasn't had any other reports of Windows stopping the app from running could you provide a screenshot of the warning please.

    Best regards.
  2. Replies
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    Hello tajackson, I have informed support,...

    Hello tajackson,

    I have informed support, thank you for your feedback. :)
  3. Replies
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    Hello, I received this information: Please...

    Hello,

    I received this information:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link below:...
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    Hello tajackson, I was given an alternative: ...

    Hello tajackson,

    I was given an alternative:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link...
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    Hello SteveK14, Apologies, were you given...

    Hello SteveK14,



    Apologies, were you given the solution posted previously?

    https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485026&viewfull=1#post485026

    Best...
  6. Replies
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    Glad to hear it Silky. :thanks:

    Glad to hear it Silky.

    :thanks:
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    Hello Silky, Apologies for the wait, but at...

    Hello Silky,

    Apologies for the wait, but at this time they do not have the HIPAA compliance seal that you need for your business.

    Best regards.

    tashi
  8. Replies
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    Hello, Will contact support today and ask,...

    Hello,

    Will contact support today and ask, thank you for providing the ticket number.

    :greeting:
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    Thank you! Other users, please let us know if...

    Thank you!

    Other users, please let us know if it does not work for you.
  10. Replies
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    Hello, This is the information I was given. ...

    Hello,

    This is the information I was given.

    We apologise for the inconvenience.

    We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot...
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    Hello wbenton, If you are seeing those entries...

    Hello wbenton,

    If you are seeing those entries in your hosts file they appear to be preventing sales message cookies being added to installed programs.

    For instance:...
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    Hello suzilu, The RootAlyzer is an analyst...

    Hello suzilu,

    The RootAlyzer is an analyst tool and not a scan and fix program.

    In general all items found by the RootAlyzer are not necessarily malicious, sometimes legitimate software uses...
  13. Thread: Rootkit results

    by tashi
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    Hello RBEmerson, Sometimes even legitimate...

    Hello RBEmerson,

    Sometimes even legitimate software uses rootkit technologies.

    The log isn't waving a flag. Do you have an anti-virus program installed?

    Best regards.
  14. Thread: Rootkit results

    by tashi
    Replies
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    Hello RBEmerson, As the RootAlyzer is an...

    Hello RBEmerson,

    As the RootAlyzer is an analyst tool and not a scan and fix program, please let us know if you had any particular reason for running a rootkit scan.

    What is the operating...
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    Hello crogonint, That's a lot of programs....

    Hello crogonint,



    That's a lot of programs. :)



    The RootAlyzer is an analyst tool and not a scan and fix program. The log alone isn't waving a flag, sometimes even legitimate software...
  16. Hello Krnt2007, As you have experienced a...

    Hello Krnt2007,



    As you have experienced a few issues with Windows that may be a good place to start troubleshooting before looking for a possible infection.

    Please register at whatthetech...
  17. Yes I really am. :) I will provide...

    Yes I really am. :)



    I will provide support with a link to this topic. Thank you for the additional information.

    Best regards, tashi
  18. Hello DonZ01, I checked with support and...

    Hello DonZ01,



    I checked with support and the last email they received from you at the address you registered with here was 261 days ago.

    Perhaps you used a different email address? Could...
  19. Hello Krnt2007, Apparently your anti-virus...

    Hello Krnt2007,

    Apparently your anti-virus program is not flagging an infection on the machine. External hard drives are a separate matter.



    4 gigabytes Ram, how much space is on the hard...
  20. Hello Krnt2007, The RootAlyzer is an analyst...

    Hello Krnt2007,

    The RootAlyzer is an analyst tool and not a scan and fix program, sometimes even legitimate software uses rootkit technologies.

    What is the operating system and did you have any...
  21. Hello, :greeting: Has anyone opened a new...

    Hello, :greeting:

    Has anyone opened a new support ticket? If so please let me know.

    Best regards.
  22. Thank you Juliet. The FAQ...

    Thank you Juliet.

    The FAQ

    "Posters who start topics at multiple sites for their PC problem waste valuable volunteer resources as our analysts assist people at several forums. Reading logs...
  23. Hello bandai_fleuriste, Please refer to the...

    Hello bandai_fleuriste,

    Please refer to the forum FAQ and the instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are used in the preliminary...
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    Sticky: Hello mailboxfear, There is no need to run...

    Hello mailboxfear,



    There is no need to run it permanently, but it might be helpful to check your settings after bigger Windows updates. :)

    Best regards,

    tashi
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    Hello Donny_75, Please open a support ticket...

    Hello Donny_75,

    Please open a support ticket here

    Thank you :)

    tashi
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    Hello everyone, If you haven't done so already...

    Hello everyone,

    If you haven't done so already please open a support ticket here

    Best regards,

    tashi
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    Hello sinOS, The screenshot does not show...

    Hello sinOS,

    The screenshot does not show anything unusual.


    If you would like someone to take a look at the system, please see the Malware Removal Forum sticky which includes instructions in...
  28. Thread: Stay safe all...

    by tashi
    Replies
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    You too. :friend:

    You too. :friend:
  29. Replies
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    Hello Sharton, Partial quotes: The...

    Hello Sharton,

    Partial quotes:




    The RootAlyzer is an analyst tool and not a scan and fix program.

    Questions were asked to help assess the situation, for instance if the user's machine...
  30. Hello Old Plum, The log is not raising a flag....

    Hello Old Plum,

    The log is not raising a flag. :)

    What is the operating system please.

    Best regards,
    tashi
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    Sticky: Hello Nilsagard, You will receive a refund on...

    Hello Nilsagard,

    You will receive a refund on Monday.

    Best regards,

    tashi
  32. Replies
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    Sticky: Hello Nilsagard, I will inform the...

    Hello Nilsagard,




    I will inform the person who sent it.

    Best regards,

    tashi
  33. Replies
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    Sticky: Hello Nilsagard, Please let us know if you...

    Hello Nilsagard,

    Please let us know if you received the activation code.

    Best regards,
    tashi
  34. Replies
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    Sticky: Hello Nilsagard, I contacted support and see...

    Hello Nilsagard,

    I contacted support and see that your license has been sent to the email address provided 4 times. :scratch:

    Elke has sent an email to the address you registered with in this...
  35. Hello Chipp, Please open a support ticket here...

    Hello Chipp,

    Please open a support ticket here, thank you. :)

    I linked them to this thread also.

    Best regards,
    tashi
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    Hello PBMaxx Could you open a support ticket...

    Hello PBMaxx

    Could you open a support ticket please, let me know when you do.

    Best regards,
    tashi
  37. Hello URSoMyHero, Are you still experiencing...

    Hello URSoMyHero,

    Are you still experiencing the same issue?

    Best regards,
    tashi
  38. Replies
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    Hello Momentous, Please open a support ticket...

    Hello Momentous,

    Please open a support ticket to report this, thank you.

    Best regards,
    tashi
  39. Hello doejohn, Thank you for your feedback. ...

    Hello doejohn,

    Thank you for your feedback.

    Could you open a ticket for the issue please, here.

    Best regards,
    tashi
  40. Hello doejohn, From the FAQ here...

    Hello doejohn,

    From the FAQ here please see Settings & Tools. Open the drop menu, "Does Spybot conflict with other antivirus programs?"

    Please let us know if the information there helps.
    ...
  41. Hello streamsaver, Could you open a ticket...

    Hello streamsaver,

    Could you open a ticket please.

    Best regards. :)
  42. Replies
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    Hello Iowa Tom, Have you rebooted since you...

    Hello Iowa Tom,

    Have you rebooted since you posted? If the issue remains please contact support here

    Best regards. :)
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    Hello worker17, Just updating this topic as...

    Hello worker17,

    Just updating this topic as you connected with support successfully and the issue was resolved. The ticket has been closed.

    Best regards. :)
  44. Sticky: Nudge to top.

    Nudge to top.
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    Sticky: Windows 7- End of Life

    January 14th, 2020.

    The ten year old operating system will no longer receive security updates or technical support.
    ...
  46. Hello pat_kd5rcx, One Updater is not a virus,...

    Hello pat_kd5rcx,

    One Updater is not a virus, it is generally known as a PUP, (potentially unwanted program) or malware. It bundles adware and browser toolbars.

    Please see: Optional Installs ...
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    Hello worker17, I will flag support and ask...

    Hello worker17,

    I will flag support and ask them to take a look at this thread Sunday night/Monday morning. (Different time zones)

    Best regards,

    tashi.

    Thank you Zenobia. :)
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    Hello, Thank you to those who did open a...

    Hello,

    Thank you to those who did open a support ticket.

    This installer can be used to fix the ZOK24 issue.
    ...
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    Hello zelda12, Have you rebooted your...

    Hello zelda12,

    Have you rebooted your computer?

    Best regards,
    tashi
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    Hi Midwesterner, Thank you for your kind...

    Hi Midwesterner,

    Thank you for your kind words.

    It may have been an optional install:...
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