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  1. Replies
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    Since this issue appears to be resolved, this...

    Since this issue appears to be resolved, this topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic re-opened, please contact a staff member with...
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    You're welcome and I'm pleased that all's good. ...

    You're welcome and I'm pleased that all's good.

    You know where we are if you have a problem in the future.

    Regards

    Satchfan

    :santa:
  3. Due to inactivity, this thread will now be...

    Due to inactivity, this thread will now be closed.

    If it has been three days or more since your last post and the helper assisting you posted a response to that post to which you did not reply ,...
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    Your computer appears to be clean. Now that...

    Your computer appears to be clean.


    Now that youíre free from malware, as long as your computer seems to be running well, please follow these simple steps to tidy up you computer and decrease the...
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    It would appear from that and a previous log,...

    It would appear from that and a previous log, that it could be related to ComboFix. If that's the case, when we tidy that should solve it.

    Let me know if you're OK to tidy up and I'll also provide...
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    Letís see if we can find out what caused that. If...

    Letís see if we can find out what caused that. If nothing is clear, Iíll suggest going to the Windows forum for help with this as it is not a malware issue and Iím not qualified to diagnose Windows...
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    What was found by SystemLook is not to be...

    What was found by SystemLook is not to be concerned with as long as Strongvault is no longer visible in the Control Panel's Programs & Features.

    ComboFix looks fine.

    Are there any remaining...
  8. Hi It has been several days since I replied...

    Hi

    It has been several days since I replied to your request for help with your computer problems.

    Please let me know if you are having problems and still need help.

    Thanks

    Satchfan
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    Strange that after the uninstall there is so much...

    Strange that after the uninstall there is so much showing up so Iíd like a different look.


    Download and run ComboFix

    Link 1
    Link 2

    **Note: It is important that it is saved directly to...
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    I'm glad that worked but letís check that all of...

    I'm glad that worked but letís check that all of it has gone and then run an online scan.

    Run SystemLook


    double-click SystemLook.exe to run it.
    copy the content of the following codebox...
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    Those scans didnít seem to clear it up so letís...

    Those scans didnít seem to clear it up so letís try forcing the uninstall with Revo Uninstaller and if that doesnít work Iíll give you a reg fix.

    I see you have it on your system but if you no...
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    There's quite a lot that needs to be cleared from...

    There's quite a lot that needs to be cleared from your registry so weíll run some more scans and then take another look.


    Note: Please complete these tasks in the order given in the instructions....
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    Did you see it listed in the installed programs...

    Did you see it listed in the installed programs in the control panel?

    It is certainly not obsolete but to be effective has to be manually updated regularly, (unless you have a paid version).

    ...
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    Uninstall programs Please uninstall these...

    Uninstall programs

    Please uninstall these programs if they are still present:

    Browser Extensions
    Camtasia Studio 8
    Malware Protection Live
    Smart Defrag 3
    Strongvault Online Backup (Versions...
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    Well done - that looks fine. I would advise...

    Well done - that looks fine.

    I would advise you to keep CryptoPrevent.

    There are particularly nasty ďRansomwareĒ infections out there at the moment that encrypt your files and the only way...
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    Hello savanna You have a collection of illegal...

    Hello savanna

    You have a collection of illegal software on your system, which is probably how your computer became infected. Besides being illegal, cracks/keygens are the most certain means of...
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    Run RogueKiller IMPORTANT: Do not reboot your...

    Run RogueKiller

    IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again


    close all programs
    double-click...
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    Hello savanna and welcome to the Safer Networking...

    Hello savanna and welcome to the Safer Networking Forumforum.

    My name is Satchfan and I would be glad to help you with your computer problem.

    Please read the following guidelines which will...
  19. Hello msdiniz and welcome to Safer Networking...

    Hello msdiniz and welcome to Safer Networking Forum.

    My name is Satchfan and I would be glad to help you with your computer problem.

    Please read the following guidelines which will help to make...
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    Since this issue appears to be resolved, this...

    Since this issue appears to be resolved, this topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic re-opened, please contact a staff member with...
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    Hi John It has been a few days since I sent my...

    Hi John

    It has been a few days since I sent my last set of instructions to finalise the cleaning of your computer.

    Please let me know if you still need help. If I do not hear from you within 24...
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    I noticed signs that you may have had pirated...

    I noticed signs that you may have had pirated software on your computer and this has confirmed it.

    Maybe this result will show you that as well as being illegal, how harmful downloading...
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    I'm glad things seem to be well now. Letís run...

    I'm glad things seem to be well now.

    Letís run an online scan to be sure nothing is left and if thatís clear Iíll send instructions to tidy up.


    Run ESET Online Scan

    Note: This may take a...
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    Hello John and well done getting the logs. ...

    Hello John and well done getting the logs.


    You have an illegal activation tool for Microsoft Windows and MS Office products:

    2015-10-04 21:17 - 2015-10-06 21:51 - 00000000 ____D C:\Program...
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    Good work John. Can you please do the same for...

    Good work John.

    Can you please do the same for the new FRST logs that I asked for.

    Thanks

    Satchfan
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    That worked fine!

    That worked fine!
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    That was not really a decipherable log so can you...

    That was not really a decipherable log so can you please do the following:

    Open Malwarebytes, click on History > Application Logs. Open the last scan by double-clicking on it. At the bottom of...
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    Those programs got rid of a lot but we have more...

    Those programs got rid of a lot but we have more to do. :)

    Run RogueKiller

    IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to...
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    Hello again John You have a lot going on with...

    Hello again John

    You have a lot going on with this computer and a lot to clean so letís get going.


    P2P - I see you have P2P software, (uTorrent), installed on your machine.

    We are not...
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    Hello JohnSnow and welcome to the Safer...

    Hello JohnSnow and welcome to the Safer Networking Forum.

    My name is Satchfan and I would be glad to help you with your computer problem.

    Please read the following guidelines which will help to...
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    Since this issue appears to be resolved, this...

    Since this issue appears to be resolved, this topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic re-opened, please contact a staff member with...
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    You are welcome. As I said, I'll leave this...

    You are welcome.

    As I said, I'll leave this open for 24 hours after which I'll assume all is well and close the topic.

    Regards

    Satchfan
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    Your computer appears to be clean. Now that...

    Your computer appears to be clean.


    Now that youíre free from malware, as long as your computer seems to be running well, please follow these simple steps to tidy up you computer and decrease the...
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    You did nothing wrong and have done a good job...

    You did nothing wrong and have done a good job following my instructions.

    I would say the computer is clean but please bear with me about sending the clean-up instructions as I won't be able to...
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    Everything in the results log except for the...

    Everything in the results log except for the doubleclick cookie, (which is only a minimal threat), is either browser-related, (cookies,etc.), or a usage track.

    See this

    This probably won't be...
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    I forgot to include instructions to remove what...

    I forgot to include instructions to remove what Mbam found.

    Run Malwarebytes again and when it is finished, be sure that the two files found have checkmarks and click Quarantine.

    Send the...
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    Only a couple of things to deal with because most...

    Only a couple of things to deal with because most of those entries have already been dealt with.

    Please copy all text in the code box below and paste it into Notepad:



    @echo off
    del /f /s...
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    Good that Chrome seems to be sorted. A...

    Good that Chrome seems to be sorted.

    A Windows problem and beyond my capabilities. If it persists, you could start a new topic and hopefully someone with more knowledge of the Windows operating...
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    There were still some signs showing even after...

    There were still some signs showing even after the scans you ran so thereís more work to be done.

    We may have to uninstall Chrome but letís do some more first.


    Run Farbar Recovery Scan Tool
    ...
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    I have reopened this topic. Please download a...

    I have reopened this topic.

    Please download a new version of AdwCleaner and run it again as it is updated daily. Also post the other two logs I requested.

    Thanks

    Satchfan
  41. Due to inactivity, this thread will now be...

    Due to inactivity, this thread will now be closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
  42. Replies
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    5,188

    Due to inactivity, this thread will now be...

    Due to inactivity, this thread will now be closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply,...
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    Hi anaussiemale It has been a couple of days...

    Hi anaussiemale

    It has been a couple of days since I replied to your request for help with your computer problems.

    Please let me know if you are having problems and still need help.

    Thanks
    ...
  44. Hello Zarax Are you able to continue yet?

    Hello Zarax

    Are you able to continue yet?
  45. Replies
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    Hello anaussiemale and welcome to the forum. ...

    Hello anaussiemale and welcome to the forum.

    My name is Satchfan and I would be glad to help you with your computer problem.

    Please read the following guidelines which will help to make...
  46. I'll keep the thread open until then but please...

    I'll keep the thread open until then but please let me know when you have run it.

    Satchfan
  47. Hi Zarax It has been several days since I...

    Hi Zarax

    It has been several days since I asked you to run an Eset scan.

    Please let me know the result and we can then tidy up

    Thanks

    Satchfan
  48. I canít see what could be causing that so letís...

    I canít see what could be causing that so letís see if an online scan shows up anything that has been missed.

    Run ESET Online Scan


    IMPORTANT Please make sure you uncheck the box next to...
  49. Hello Zarax and welcome to the forum. My name...

    Hello Zarax and welcome to the forum.

    My name is Satchfan and I would be glad to help you with your computer problem.

    Please read the following guidelines which will help to make cleaning your...
  50. Since this issue appears to be resolved, this...

    Since this issue appears to be resolved, this topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic re-opened, please contact a staff member with...
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