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  1. Replies
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    This thread has been closed due to inactivity. If...

    This thread has been closed due to inactivity. If it has been three days or more since your last post it will not be re-opened.

    If you still require help, please start a new topic and include...
  2. Replies
    48
    Views
    6,960

    This thread has been closed due to inactivity. If...

    This thread has been closed due to inactivity. If it has been three days or more since your last post it will not be re-opened.

    If you still require help, please start a new topic and include...
  3. Replies
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    You're very welcome. Glad I was able to help....

    You're very welcome. Glad I was able to help. :bigthumb:

    And now you know where to find us. :popcorn:

    Since this issue appears to be resolved ... this Topic has been closed.

    If you still...
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    Hi Jess37, If you don't use FF that much...

    Hi Jess37,


    If you don't use FF that much then you can just skip it, or try and install it at a later date.

    The bar at the bottom is part of No Script (one of the suggested items). You can try...
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    Hi Jess37, When installing software you...

    Hi Jess37,


    When installing software you always want to be on the look-out for 3rd party add-ons. If the option is available during an install to choose "custom install", choose that option. This...
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    Hi Jess37, Your log appears to be clean....

    Hi Jess37,

    Your log appears to be clean. :bigthumb: ...
  7. Replies
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    Great, do you have any outstanding issues?

    Great, do you have any outstanding issues?
  8. Replies
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    Hi spyCype, Just checking in to see if you...

    Hi spyCype,

    Just checking in to see if you still need help?
  9. Replies
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    Hi Jess37, Do you continue to receive the Stop...

    Hi Jess37,

    Do you continue to receive the Stop Error message?
    Have you installed any new hardware or did you have a usb flash drive plugged in at the time?

    As for the "pale images", go back to...
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    Hi Jess37, Yes, I will cover all those...

    Hi Jess37,


    Yes, I will cover all those questions as soon as we finish cleaning the malware from your computer. (soon :))
    ...
  11. Replies
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    Hi Jess37, Yes, sometimes ESET can take quite...

    Hi Jess37,

    Yes, sometimes ESET can take quite a few hours to complete. Post the logs when they are available. :bigthumb:
  12. Replies
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    Hi Katy1, If you still need help, please post...

    Hi Katy1,

    If you still need help, please post the logs requested in my previous post (#45)
  13. Thread: SpyHunter 4

    by OCD
    Replies
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    Hi bartholomew, In order for someone to advise...

    Hi bartholomew,

    In order for someone to advise please see the forum sticky which includes guidelines and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and...
  14. Replies
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    Hi Katy1, Just checking in to see if you still...

    Hi Katy1,

    Just checking in to see if you still need help?
  15. Replies
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    Hi Jess37, There is no best browser....

    Hi Jess37,



    There is no best browser. Browsers are just a personal preference. Whichever one you are most comfortable with.

    =========================

    The Somoto items are in Spybot's...
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    Hi Jess37, You're quite welcome. The icons...

    Hi Jess37,

    You're quite welcome.

    The icons on your desktop that begin with "~" are Word documents, generally they appear like this when they are still open in Word. Open Word and be sure all...
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    Hi Jess37, My name is OCD. I would be more...

    Hi Jess37,

    My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be...
  18. Replies
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    Hi spyCype, You are quite welcome. What...

    Hi spyCype,

    You are quite welcome.



    What is your question about the Spybot logs?
  19. Replies
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    Hi Katy1, It does not appear that you have run...

    Hi Katy1,

    It does not appear that you have run the FRST script from post #36? Please do so at this time and post the Fixlog



    The 60% is the amount of "free space" on the hard drive, not the...
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    Hi Katy1, Try this link >...

    Hi Katy1,

    Try this link > http://windowsxp.mvps.org/temp/GetOpenClipboardWindow.zip

    Then proceed with the steps from post # 36
  21. Replies
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    Hi Katy1, This has to do with some application...

    Hi Katy1,

    This has to do with some application that's having a lock over the Windows
    Clipboard. David Candy's application should determine the Process that's
    causing the problem.

    Download...
  22. Replies
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    Hi spyCype, It could be something isolated to...

    Hi spyCype,

    It could be something isolated to Yahoo. You will need to "test" and see if it happens on other sites while using Firefox. Or possibly try another browser (Internet Explorer, Chrome...
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    Hi Katy1, Below is parts of the Security Check...

    Hi Katy1,

    Below is parts of the Security Check and FRST - addition.txt logs. I have highlighted the security software that you currently have installed on your machine. Just because the program...
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    Hi Katy1, As you are well aware you are...

    Hi Katy1,

    As you are well aware you are running an out dated operating system (Windows XP). You also have an older computer with a slower processor 2.53GHz and a minimal amount of RAM : 2045.98 MB...
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    Hi Katy1, Please refer back to my...

    Hi Katy1,

    Please refer back to my instructions in post #2, and repeated again in post #25

    IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

    It...
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    Hi spyCype, Does it happen on other...

    Hi spyCype,




    Does it happen on other sites as well, or just Yahoo?
    Does it happen while using any particular browser?
  27. Replies
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    Hi spyCype, ...

    Hi spyCype,

    http://i1269.photobucket.com/albums/jj590/OCD-WTT/bullseye_zpse9eaf36e.gif FRST Fix Script

    Open notepad. Please copy the contents of the code box below. To do this highlight the...
  28. Replies
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    Hi Katy1, Let's try a different approach to...

    Hi Katy1,

    Let's try a different approach to System File Checker.

    Download Tweaking.com Windows Repair from here or here and save it to your desktop.

    Windows XP : Double click on the icon...
  29. Replies
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    Hi Katy, Please read the instructions all the...

    Hi Katy,

    Please read the instructions all the way through before beginning so you are familiar with the steps you are about to take. You can even print them out for easier reference.



    If I...
  30. Replies
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    Hi Katy1, It is very important that during...

    Hi Katy1,



    It is very important that during the malware removal process you do not take any cleaning steps unless I specifically ask you to do so. I can't stress strongly enough that you do...
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    Hi Katy1, ...

    Hi Katy1,

    http://i1269.photobucket.com/albums/jj590/OCD-WTT/bullseye_zpse9eaf36e.gif Uninstall via Programs and Features

    Click Start > Control Panel > Programs and Features. Locate and select...
  32. Replies
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    Hi spyCype, Each time you run AdwCleaner the...

    Hi spyCype,

    Each time you run AdwCleaner the log it will generate will have a different number assigned to that scan [S0, S1, S2 etc or R0, R1, R2 etc] depending on if I asked you to just run a...
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    Hi Katy1 , You are doing just fine. :bigthumb:...

    Hi Katy1 ,

    You are doing just fine. :bigthumb: Remember to save any tools I ask you to run directly to your Desktop. If I provide you with a script, it too must be saved to your Desktop. This is...
  34. Replies
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    This thread has been closed due to inactivity. If...

    This thread has been closed due to inactivity. If it has been three days or more since your last post it will not be re-opened.

    If you still require help, please start a new topic and include...
  35. Replies
    48
    Views
    6,960

    Hi Katy1, You seem to be running FRST from...

    Hi Katy1,

    You seem to be running FRST from multiple locations. In order for FRST to work as designed the program (FRST) and the FRST scripts must be located in the same directory. That is why I...
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    Hi Katy1, That looks better! :bigthumb: ...

    Hi Katy1,

    That looks better! :bigthumb:

    http://i1269.photobucket.com/albums/jj590/OCD-WTT/bullseye_zpse9eaf36e.gif Re- run AdwCleaner

    It should be on your desktop

    Windows XP : Double...
  37. Replies
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    Hi spyCype, ...

    Hi spyCype,

    http://i1269.photobucket.com/albums/jj590/OCD-WTT/bullseye_zpse9eaf36e.gif Flush the FireFox Cache
    (these directions are specific to Firefox 19, if you have a different version the...
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    Hi Katy1, You're welcome. :bigthumb: Some...

    Hi Katy1,

    You're welcome. :bigthumb:

    Some items from the previous FRST script did not remove the items targeted, so let's run this new script.
    ...
  39. Replies
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    Hi Katy1, You seem to have overlooked the...

    Hi Katy1,

    You seem to have overlooked the FRST script from my previous post. Please run the script again as outlined above (or if you can, locate the log), then run a new FRST scan.

    In your...
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    Hi gigglepot, Just checking in to see if you...

    Hi gigglepot,

    Just checking in to see if you still need help?
  41. Replies
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    Hi Katy1, You're doing just fine with posting...

    Hi Katy1,

    You're doing just fine with posting the logs. :)

    Important information regarding Windows XP

    Microsoft will no longer offer support for Windows XP beginning on April 8, 2014

    If...
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    Hi Katy, Your files should be going to your...

    Hi Katy,

    Your files should be going to your Downloads folder. Locate the Downloads folder, then just drag the program to your Desktop.

    If you cannot find the Downloads folder, (or wherever the...
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    Hi Katy1, You run one tool at a time and be...

    Hi Katy1,

    You run one tool at a time and be sure to save the log/s that are generated. Just follow the list in the order they are presented.
    If you run into a problem, skip that step and proceed...
  44. Replies
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    Hi spyCype, Your Security Check log indicates...

    Hi spyCype,

    Your Security Check log indicates that you are using Spybot - Search and Destroy as your anti-virus. Is your Spybot subscription a paid version?
    ...
  45. Replies
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    Hi Katy1, My name is OCD. I would be more...

    Hi Katy1,

    My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be...
  46. Replies
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    Hi spyCype, Before you proceed, please see my...

    Hi spyCype,

    Before you proceed, please see my instructions above that states "all tools must be located on the desktop". Please move or download any tools I request you to run directly to the...
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    Hi gigglepot, I take it you use some form of...

    Hi gigglepot,

    I take it you use some form of Coupon printing software. If that is the case, then don't remove the four (4) entries on the Files/Folders tab related to it. The reason they are...
  48. Replies
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    Hi gigglepot, Yes, it's very possible all it...

    Hi gigglepot,

    Yes, it's very possible all it needed was a reboot.

    I'll leave the thread open a few days in case you have any additional questions.

    You can post the AdwCleaner log you...
  49. Replies
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    Hi gigglepot, Did any of the scans you did...

    Hi gigglepot,

    Did any of the scans you did find any malware?

    Have you tried disabling your anti-virus program and see if the program will start?

    Is this software a download or does it load...
  50. Replies
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    Hi spyCype, Your last topic was closed due to...

    Hi spyCype,

    Your last topic was closed due to inactivity. Please keep me informed if you need additional time to complete the tasks requested so we can clear up your computer problems quickly and...
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