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  1. Replies
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    Hello, Have you clicked on the "Update" button...

    Hello,

    Have you clicked on the "Update" button in the Updater itself?

    Best regards
    Sandra
    Team Spybot
  2. Replies
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    2,680

    Hello, I'm sorry, but we are talking about...

    Hello,

    I'm sorry, but we are talking about Spybot 2.1.21 here.

    Best regards
    Sandra
    Team Spybot
  3. Replies
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    2,680

    Hello, So you have really tested this with the...

    Hello,

    So you have really tested this with the version released just half an hour ago?

    Best regards
    Sandra
    Team Spybot
  4. Replies
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    2,745

    Hello, Probably the SDCleaner has problems...

    Hello,

    Probably the SDCleaner has problems with it's removal.

    Sometimes Spybot – Search & Destroy can not delete all files. Some files used by Windows are running in the background. If you...
  5. Replies
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    1,954

    Hello, Which version of Spybot do you run?...

    Hello,

    Which version of Spybot do you run?
    Spybot 2.0 or Spybot 2.1?

    Best regards
    Sandra
    Team Spybot
  6. Hallo, Wir bieten derzeit leider keine E-Mail...

    Hallo,

    Wir bieten derzeit leider keine E-Mail Benachrichtigung an.

    Ich werde Ihnen eine E-Mail mit Ihren Daten schicken für die neue Version. :)

    Mit freundlichen Grüßen
    Sandra
    Team Spybot
  7. Replies
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    14,902

    Hello, Which version of Spybot do you run?...

    Hello,

    Which version of Spybot do you run?
    The logs for Spybot 2.1 can be found here:

    Windows Vista / Windows 7 / Windows 8:
    C:\ProgramData\Spybot - Search & Destroy\Logs

    Best...
  8. Replies
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    22,441

    Hello, You are posting in Beta thread....

    Hello,

    You are posting in Beta thread.
    Currently we do not offer any Beta as the final version is out.
    So which version of Spybot do you run?
    Spybot 2.0 or Spybot 2.1?

    Did you open Spybot...
  9. Hello, The license is valid for 1 year. ...

    Hello,

    The license is valid for 1 year.

    Best regards
    Sandra
    Team Spybot
  10. Replies
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    5,803

    Hello, Did you click on the "Update" button in...

    Hello,

    Did you click on the "Update" button in the Updater itself?

    Best regards
    Sandra
    Team Spybot
  11. Hello, The Technician version would be...

    Hello,

    The Technician version would be suitable for you.
    It is designed for support technicians and offers single support case handling.
    You can purchase one license for you, and may fix an...
  12. Thread: Host file

    by spybotsandra
    Replies
    14
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    6,343

    Hello, You did not answer Tashi's question. ...

    Hello,

    You did not answer Tashi's question.
    Which Spybot version do you run now?

    Best regards
    Sandra
    Team Spybot
  13. Replies
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    2,774

    Hello, Malware sometimes uses rootkit...

    Hello,

    Malware sometimes uses rootkit technology to hide itself at system level.
    This makes it undetectable by standard tools. Our plugins help Spybot – Search & Destroy to detect this form of...
  14. Replies
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    16,688

    Hello, Seems like the problem is solved. We...

    Hello,

    Seems like the problem is solved.
    We also have issued more improved detection rules for Anchor.HSS with one of our latest updates.

    Best regards
    Sandra
    Team Spybot
  15. Replies
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    1,456

    Hello, Your problems are probably caused by...

    Hello,

    Your problems are probably caused by the Spybot proxy.
    Spybot has its own proxy that protects you against malicious websites and cookies systemwide.

    While this great feature filters...
  16. Replies
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    16,688

    Hello, It seems like you are running an old...

    Hello,

    It seems like you are running an old version of Spybot - Search & Destroy.
    This means it won't provide the protection that is actually available.
    You will have to switch to Spybot -...
  17. Replies
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    2,652

    Fixed: Hello, Which Spybot version do you run? ...

    Hello,

    Which Spybot version do you run?

    Please make sure that you have installed the latest version Spybot 2.1 including the latest updates.

    Best regards
    Sandra
    Team Spybot
  18. Replies
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    2,284

    Hello, You seem to be using a dated version of...

    Hello,

    You seem to be using a dated version of Spybot-S&D.

    Please uninstall Spybot - Search & Destroy according to the following link.
    Then download our current version Spybot - Search &...
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    1,349

    Hello, Thank you for your feedback. :) We are...

    Hello,

    Thank you for your feedback. :)
    We are glad that Spybot has helped you.

    Currently we support Spybot 1.6.2 and Spybot 2.1. so it's up to you if you want to stay with the older version...
  20. Replies
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    2,284

    Hello, Which version of Spybot do you run? ...

    Hello,

    Which version of Spybot do you run?

    Best regards
    Sandra
    Team Spybot
  21. Hello, Please do not ask for help in several...

    Hello,

    Please do not ask for help in several places (via e-mail and in the forum) as this doubles our support time.
    Thanks.

    That are only usage tracks.
    Usage tracks are your fingerprints in...
  22. Thread: Host file

    by spybotsandra
    Replies
    14
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    6,343

    Hello, I'm sorry, but due to which...

    Hello,

    I'm sorry, but due to which instructions?
    Which version of Spybot do you run?

    Best regards
    Sandra
    Team Spybot
  23. Hello, Did you e-mail to...

    Hello,

    Did you e-mail to software(at)spybot.info mentioning this thread like recommended?

    Best regards
    Sandra
    Team Spybot
  24. Replies
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    Hello Danii, The found items are no Rootkits....

    Hello Danii,

    The found items are no Rootkits.
    They belong to Windows, Dropbox, Real and Nero.
    Nothing to worry.

    Malware sometimes uses rootkit technology to hide itself at system level....
  25. Hello, Please download a fresh copy of Spybot...

    Hello,

    Please download a fresh copy of Spybot 2.1.
    Uninstall Spybot-S&D according to the following link.
    After restarting your system please download a fresh copy of Spybot-S&D and install it....
  26. Replies
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    2,137

    Hello, Please report your problem a little...

    Hello,

    Please report your problem a little more detailed.
    Thanks.

    Best regards
    Sandra
    Team Spybot
  27. Replies
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    6,371

    Hello, You can still use the manual updater,...

    Hello,

    You can still use the manual updater, which is available on the download part of our website - it's called Detection Updates.
    Here is the direct-update-link where you can reach the...
  28. Thank you for letting us know. :)

    Thank you for letting us know. :)
  29. Hello, You might want to upgrade to Spybot...

    Hello,

    You might want to upgrade to Spybot 2.1.

    Best regards
    Sandra
    Team Spybot
  30. Replies
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    2,212

    Hello, You can try to run a scan in safe mode...

    Hello,

    You can try to run a scan in safe mode.
    Now fix the found items.
    For Windows 7 please open Spybot with a right click and choose "run as administrator/take ownership".
    If that does not...
  31. Replies
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    2,212

    Hello, Can you post what was found exactly? ...

    Hello,

    Can you post what was found exactly?

    Best regards
    Sandra
    Team Spybot
  32. Hello, Perhaps you did run a scan and fixed...

    Hello,

    Perhaps you did run a scan and fixed the found issues.
    Then you decided to uninstall Spybot, although the SDCleaner was still running in order to fix the found items.

    Sometimes Spybot...
  33. Thread: Too fast

    by spybotsandra
    Replies
    4
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    5,314

    Hello, So did you just install the new...

    Hello,

    So did you just install the new version Spybot 2.1?
    Or which version are you running?

    Before you run your first scan you need to install the detection updates first.

    The file sets...
  34. Replies
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    3,055

    Hallo, Eine Home oder Professional Edition...

    Hallo,

    Eine Home oder Professional Edition sollte ausreichend sein.

    Mit freundlichen Grüßen
    Sandra
    Team Spybot
  35. Hello, As this has also been reported by users...

    Hello,

    As this has also been reported by users who have the free version it probably can't be the Live Protection.
    It would be helpful if you can take a look in the task manager, if you see a...
  36. Replies
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    8,335

    Hello, You just do this by disabling the proxy...

    Hello,

    You just do this by disabling the proxy like recommended above.

    Best regards
    Sandra
    Team Spybot
  37. Hello, Probably you still had the browser...

    Hello,

    Probably you still had the browser opened when disabling the proxy.

    Best regards
    Sandra
    Team Spybot
  38. Hello, I'm sorry, but there is currently no...

    Hello,

    I'm sorry, but there is currently no Mac version, neither there are any plans yet.

    Best regards
    Sandra
    Team Spybot
  39. Replies
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    2,360

    Hello, That would probably be part of the...

    Hello,

    That would probably be part of the proxy which is active wjile you are accessing the internet.
    While this great feature filters Internet traffic of every application that accesses a www...
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    11,108

    Hello, Currently there is no much information...

    Hello,

    Currently there is no much information about the threat levels.
    We will improve that as soon as possible.

    The threat level list goes from 1 to 10, where 10 is the worst.

    Threat...
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    1,300

    Hello, Do you get any error message when you...

    Hello,

    Do you get any error message when you try to start the File Scan?
    Or what happens exactly?

    What do you mean by "By update come always the response all is update, not we have update."?...
  42. Replies
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    6,781

    Hello, The issue seems to be with the...

    Hello,

    The issue seems to be with the SDCleaner.
    The item is removed but the Cleaner does not seem to recognize this.
    Please do the following:
    Go to the Spybot 2 folder, by default:
    Windows...
  43. Replies
    4
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    2,549

    Hello, Spybot should detect Virtumonde if your...

    Hello,

    Spybot should detect Virtumonde if your PC is really infected with it.
    The other problem was probably the virus you mentioned that was fixed.

    Best regards
    Sandra
    Team Spybot
  44. Replies
    4
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    2,549

    Hello, The scan for Virtumonde takes a little...

    Hello,

    The scan for Virtumonde takes a little bit longer than the scan for other products. That's because the Virtumonde scan routine and detection rules are very complex. So as there is only...
  45. Thread: Updates

    by spybotsandra
    Replies
    11
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    3,532

    doublepost again...

    doublepost again
  46. Replies
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    8,335

    Hello, This should help: Disable the proxy....

    Hello,

    This should help:
    Disable the proxy.
    Open the Spybot – Search & Destroy “Start Center“ and click on “Settings“.
    Choose the tab “Internet Connection“.
    Here you can untick the checkbox in...
  47. Replies
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    3,019

    Hello, Were the latest updates installed? ...

    Hello,

    Were the latest updates installed?
    Als which version were you running?
    Have you already upgraded to Spybot 2.1?

    Best regards
    Sandra
    Team Spybot
  48. Hello, This is caused by the proxy of Spybot....

    Hello,

    This is caused by the proxy of Spybot.
    I'm afraid the "Add URL to whitelist" function is only for the single ebay page, and not for ebay in general.
    So when you visit another ebay page...
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    7,981

    Hello, The official statement was this: ...

    Hello,

    The official statement was this:



    I'm sorry, but there won't be another answer by asking about this daily.
    Version 2.1 has just been released, so we won't have a release date for...
  50. Troll much?! :eek: Yes, as I have already...

    Troll much?! :eek:


    Yes, as I have already explained here and here and now here again.

    Please do not post at several places with the same problem as this just doubles our support time!...
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