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Once again I want to thank you for your patience and expertise. I will return his machine to him this afternoon.

I can set up much of what you suggest as a scheduled task, but I will take the...

OTL gave me an error message when I ran Run Fix. The cleanup ran perfectly. The icon delay seems to be gone.

My plan is to set up Spybot to run from scheduled tasks.

The link will be good to...

Sorry for the delay. Had some family/social obligations.

I wanted to see if I could come up with a solution to the corrupted profile issue. The shut down his machine so my wife could shampoo the...

I can't copy his profile. It hangs on the hour glass.

I tried copying from within his profile and couldn't see the new one listed. I logged out and logged into the test profile I created earlier....

The driver issue turned out to be an internal bluetooth device. I was able to find the correct drivers and load them. Device manager is now happy.

On reboot I now get a message that a USB driver needs to load. After having it search it could not find a driver.

I check the device manager and there is an exclamation point by the usb device.
...

A message appeared saying a trial license for a bluetooth management program had expired. I uninstalled the program. I'm not sure if his laptop even has bluetooth.

Specba

The test account I created logged in without the delay.

Specba

I tried to post the log, but got an error message that it was too long. It is attached as a .zip file.

The delay is still about 3 minutes. When he was over the night before last he said there was always somewhat of a delay on this machine before his icons came in. Either way it is light years ahead of...

What would you like me to do next? Are we at the cleanup stage?

Specba

His Norton expires in August. Personally I like Windows Defender. I've also used Avast! . Is there something you would recommend?

RogueKiller V8.5.3 [Mar 13 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php...

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared...

17:52:36.0734 5400 TDSS rootkit removing tool 2.8.16.0 Feb 11 2013 18:50:42
17:52:38.0734 5400 ============================================================
17:52:38.0734 5400 Current date /...

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.03.15.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
Dan Kamin :: DAN [administrator]...

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files...

The icons still lag for about 3 minutes before they come in. This might be the best we can do.

HP printer software insisted on installing after OTL ran.

Specba

I got an access denied when I attempted to enable all items in his startup menu in MSCONFIG.

Specba

OTL logfile created on: 3/14/2013 2:57:25 PM - Run 5
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack 3...

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"=""
"hkey"="HKLM"...

After I posted the last log files Microsoft loaded 6 updates when I shut down. The delay is now down to a little over 2 minutes.

I know we are getting close. Thank you for your efforts so far.
...

Farbar Service Scanner Version: 03-03-2013
Ran by Dan Kamin (administrator) on 13-03-2013 at 20:37:18
Running from "C:\Documents and Settings\Dan Kamin\Desktop"
Microsoft Windows XP Service Pack 3...

OTL logfile created on: 3/13/2013 7:58:04 PM - Run 4
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack 3...

All processes killed
========== FILES ==========
C:\Documents and Settings\Dan Kamin\Desktop\Less used\DVDFabDecrypter29.exe moved successfully.
C:\Documents and Settings\Dan Kamin\My...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.7.1 (03.12.2013:1)
OS: Microsoft Windows XP x86
Ran by Dan Kamin on Wed 03/13/2013...

OTL logfile created on: 3/13/2013 8:24:05 AM - Run 3
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack 3...

It is still hanging about 3-4 minutes on boot up.

It still hangs for about 4 minutes before the icons come in during bootup. Even the clock readout in the taskbar freezes until the icons come in.

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=e7daaa265876f749b0dc2d8e0c012bcd
#...

RogueKiller V8.5.2 [Mar 9 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php...

The machine still hangs 3-4 minutes between when the background comes up and the desktop icons come in. It's an improvement over the 10-15 minutes it was taking.

specba

The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of...

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.03.11.12

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
Dan Kamin :: DAN [administrator]...

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Registry key...

Dan was over last night about 9:30 p.m. He has gotten religion about backing up his data over the years. Maybe my influence. Carbonite stays. No need to back up the registry on each boot. Erunt can...

As you may recall there was no Boot.ini when Dan brought the machine over. I wasn't sure if the lack of the boot.ini was the problem or a sympton of a larger issue.

I'm pretty sure he wants to...

OTL logfile created on: 3/10/2013 5:10:11 PM - Run 2
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack 3...

As I recall, I ran combofix only after restoring the boot.ini. I was trying to get rid of the error message on bootup.

Here is the log file created y adwcleaner:

# AdwCleaner v2.114 - Logfile...

The computer still hangs on bootup. Sorry that I got the posting order wrong.

Specba

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin...

OTL Extras logfile created on: 3/10/2013 11:52:35 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack...

OTL logfile created on: 3/10/2013 11:52:35 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Dan Kamin\Desktop
Windows XP Professional Edition Service Pack 3...

Yes, yes, and yes. I gave it back to him to use, but I can have it back in a few hours.

I forgot to mention that I did try System Restore. The restore points were displayed, but none of them worked. The software ran but gave me a message that Windows was unable to complete the restore...

A very dear friend of mine asked me to help him solve a problem with his laptop. About a month ago it started hanging up for about 6-12 minutes between when the background appears and when his icons...

Any idea when the replacement disks will be shipped?

Thanks.

Is there anything I need to do to get my replacement disc? Are you able to figure out who I am to be certain I get my disc?

Thanks again.

Specba

When I try to run the program from the disk I get the following error message:

Could Not Load Library X:\program files\spybot-search and destroy\advcheck.dll

If I run the scan anyway I get...

Here's the log from Kaspersky:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, January 18, 2010
Operating...