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I will follow up the links you've provided.
Very impressed with the service.
The lady whose computer this is has made a donation.
Thanks once again.

Hi,
Regarding the locked files reported in the AVG scan, I repeated the scan making sure AVG was started as administrator, the results were the same. I went to:-...

Hi from snowy UK,
Have completed actions as you suggested.
Adobe Reader updated.
Adobe flash player updated.
Viewpoint Media Player uninstalled.
PSI advanced scan now reports 100% score.
...

Hi,
Your explanation is much appreciated, I'll look at the software changes/updates you mentioned. Am I correct in thinking that as far as you can tell the computer is at present clean?
Regards.

Hi again, from not so sunny UK.
Have done as you directed, Malawarebytes' log, HJT new log and uninstall list follow.

Malawarebyte's scan reported no infections found. Interestingly as far as I...

Hi,
Just to confirm, I have read and taken all the suggested action in the "Before you post" links.

System Restore is on.

Tea Timer is disabled.

Trying to run Erunt today resulted in error...

Hi,
A recent Spybot scan found Virtumonde and apparently fixed it. Subsequent scans reported no infections but I noticed that each scan slowed considerably for some files eg virtumonde.prx, .sci,...