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    Helpers at What the Tech recommended Microcosmic...

    Helpers at What the Tech recommended Microcosmic Security Essentials and Malwarebytes AntiMalware Premium, which I intend to investigate. Can anyone on Tavern comment on these, or recommend any...
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    Thanks again! With some help from What the Tech,...

    Thanks again! With some help from What the Tech, I was today able to restore Thunderbird, but only after disabling the Email Shield of AVG Free. I'm now operating my system using AVG Free partially...
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    Thanks! I'm going to look for that website now....

    Thanks! I'm going to look for that website now.

    Best regards,
    g_j
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    Don't know where to start

    At mid-morning on Feb 21, Mozilla Thunderbird email stopped working. Messages continued to appear in my Inbox, but I could no longer open them, and I was unable to send email. When attempting to...
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    Maybe a false alarm. I closed Facebook and tried...

    Maybe a false alarm. I closed Facebook and tried clicking on the example URL again. This time it did take me into Facebook and Shopify, but not into my personal FB account.
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    I looked for a Q&A page but only found FAQ and...

    I looked for a Q&A page but only found FAQ and none of them seemed related to URLs.

    I did come across a warning not to post email addresses, etc, so I went back and noticed that the URL I had...
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    You don't use Facebook?!!! I thought it was...

    You don't use Facebook?!!! I thought it was REQUIRED! Kidding, I often wish I'd never started...

    When I log onto Facebook, it opens displaying a page virtually filled with advertisements, and...
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    I typed in: "htpps://www.facebook.com" and...

    I typed in: "htpps://www.facebook.com" and immediately wondered...do I need to include the "/shopify..." business, too? How much of what shows up when Facebook is opened counts as its URL?
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    Laptop performed well. No problem caused by...

    Laptop performed well. No problem caused by using another WIFI.

    I am back at home and still seeing some occasional sluggish response. Often after I log off from Facebook I notice the laptop is...
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    Understood. I'll be traveling from now until...

    Understood.

    I'll be traveling from now until early next week and will have laptop with me, so I'll be looking for it to act up and will report what I see.

    Hope you have a nice Thanksgiving!
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    The image attached is to ask: is this the Task...

    The image attached is to ask: is this the Task Manager info you want to see in the case of another slowdown?

    I opened Task Manager, clicked on Processes tab, then clicked on CPU. "CPU" was...
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    Laptop is operating near normally, running all...

    Laptop is operating near normally, running all apps, etc. but from time to time it seems to pause and take a while before it resumes. Each time I think "here we go again," but suddenly the screen...
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    Maybe I just irritated Firefox removing the...

    Maybe I just irritated Firefox removing the Secure VPN stuff (none of which, by the way, was the stuff you named), and then it got over it. It's now opening, running, and closing normally.
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    Okay, Firefox launched. It struggled and was...

    Okay, Firefox launched. It struggled and was minimized once it opened, but it did launch. Once open, operation seemed almost normal.
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    Uh oh! Maybe I screwed the pooch...removed...

    Uh oh! Maybe I screwed the pooch...removed everything in Secure VPN folder and afterward my browser (Firefox) was slower (MUCH slower) than Christmas to launch. I restored the Secure VPN stuff, one...
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    I did a restart after which those tools no longer...

    I did a restart after which those tools no longer show on Desktop.

    After I uninstalled AVG Secure VPN, I got a popup saying (more or less): "Couldn't remove all elements. These can be removed...
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    Downloaded and ran DelFix. Afterward, I was...

    Downloaded and ran DelFix. Afterward, I was unable to remove all of the Desktop leftovers, few of them won't delete.

    Here's what DelFix reported:

    # DelFix v1.010 - Logfile created 14/11/2018...
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    This laptop does now seem much, much better. ...

    This laptop does now seem much, much better. Thanks!!!

    Back up the line, you asked: "Do you use AVG Secure VPN for your work? Do you need this application?"
    I looked and found it's been...
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    I had not noticed that Reimage Repair had been...

    I had not noticed that Reimage Repair had been installed (on 02 Nov), but had frequently seen some popups about it (for example see Attachment). I have now uninstalled it.

    I ran FRST again, and...
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    I did not see anything after Emsiclean scan. ...

    I did not see anything after Emsiclean scan.

    **

    Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 24.10.2018
    Ran by Ed (administrator) on ED-PC (03-11-2018 08:28:25)
    Running from...
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    After running HijackThis with the six lines...

    After running HijackThis with the six lines checked, did system re-boot. Then, downloaded emsiclean.exe, however I don’t see how to use it to remove traces of Emsisoft.
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    Logfile of Trend Micro HijackThis v2.0.5 Scan...

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 8:19:34 AM, on 10/28/2018
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17840)

    FIREFOX: 63.0 (x86...
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    I uninstalled Emsisoft. My laptop is back to...

    I uninstalled Emsisoft. My laptop is back to merely irritating performance. It seems to take longer than normal to Start, and to launch Firefox or Thunderbird. Once they're open, operation is...
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    I discovered that much of my problem was being...

    I discovered that much of my problem was being caused by my ISP. They admitted that their network had been intermittent (in my neighborhood) and worked on it for days. They also admitted that my...
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    The website in #6 was helpful. Thanks! I think...

    The website in #6 was helpful. Thanks! I think I may have the laptop running as well as it was when we started this thread. If it's still behaving this well tomorrow, I'll go back to #4 and try to...
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    Before I try #4, my internet start page has been...

    Before I try #4, my internet start page has been changed and I may only navigate Internet, like getting to this forum, with bookmarks, if I can find them. Most often when I try to get to a site,...
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    Browser is: Firefox Quantum version 6.2.3 (32...

    Browser is: Firefox Quantum version 6.2.3 (32 bit)

    Fix result of Farbar Recovery Scan Tool (x86) Version: 06.10.2018
    Ran by Ed (14-10-2018 12:18:17) Run:1
    Running from C:\Users\Ed\Desktop...
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    Laptop at times almost frozen

    Lately during sluggish laptop performance, I've seen a yellow banner at the top of my screen saying a script MAY be running, and there's a button to Stop it, but I can't always get to it before it...
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    Thanks. Allow me to operate my browser for a...

    Thanks.

    Allow me to operate my browser for a couple of days to give the fake alert popup some chances to pop up.

    I'm currently spending quite a bit of time online doing taxes after which I'll...
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    I followed the steps in...

    I followed the steps in https://malwaretips.com/blogs/remove...-055bccac9fec/ which resulted in my buying HitmanPro.

    The Adwclweaner and Malwarebytes both ran for free, but found nothing. ...
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    The fake alert popup appeared again yesterday. I...

    The fake alert popup appeared again yesterday. I opened Task Manager and did a screen shot of the so-called app it displayed. See Attachment.

    I also downloaded Zemana AntiMalware again and tried...
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    Created and saved fixlist.txt on Desktop, and...

    Created and saved fixlist.txt on Desktop, and then ran FRST. Fixlog follows:

    Fix result of Farbar Recovery Scan Tool (x86) Version:05-03-2016 01
    Ran by Ed (2018-04-02 10:12:15) Run:1
    Running...
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    After highlighting/copying text, I run FRST (as...

    After highlighting/copying text, I run FRST (as Administrator), and when I click Fix button, I get popup shown in attached screen print.
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    I did the power OFF steps, BUT...my cable...

    I did the power OFF steps, BUT...my cable provider has combined the modem and router into one box, which I must reboot as a unit, and I have no control over its turn-on or turn-off sequence. Also, I...
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    I couldn't remember whether I had reset Firefox...

    I couldn't remember whether I had reset Firefox earlier, so I did it.

    I have NOT yet done the modem/router power OFF steps.

    Following are the new FRST logs:

    Additional scan result of Farbar...
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    I'm also noticing that my laptop often becomes...

    I'm also noticing that my laptop often becomes non-responsive after the browser (Firefox) has been running awhile. If I persistently click on something, I eventually see a banner across the top of...
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    I only mentioned the Excel glitch in case you...

    I only mentioned the Excel glitch in case you thought it was related to this malware we're chasing. I restored arrow keys by using the on screen keyboard to turn "Scroll Lock" to OFF (since my...
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    I haven't seen the fake warning popup for a...

    I haven't seen the fake warning popup for a couple of days, but the last time I saw it was while browsing news articles.

    I ran Excel this morning and discovered that keyboard arrow keys would not...
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    When I tried to install Zemana AntiMalware, I got...

    When I tried to install Zemana AntiMalware, I got a popup, see Attached image: "Zemana popup.jpg"

    I ran HitmanPro, which generated the following file:



    HitmanPro 3.8.0.292
    www.hitmanpro.com...
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    Can I keep my browser open while running these so...

    Can I keep my browser open while running these so I may refer to your step-by-step instructions?
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    Every time I begin to think we are, the pop-up...

    Every time I begin to think we are, the pop-up reappears, sometimes after several days of not having done so, and always for no apparent reason...except that I have my browser running. It of course...
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    Some questions before I try anything else: 1 -...

    Some questions before I try anything else:

    1 - When I clicked on "http://windows.microsoft.com/en-us/w...#1TC=windows-7" to see what I could learn about using Task Manager in Windows 7, I did not...
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    I got hit with the fake "warning" (which also...

    I got hit with the fake "warning" (which also halts my browser) twice in one day, and then I haven't seen it again since I notified you that it was back. Do you have any idea what triggers it?
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    Did the Malwarebytes cleanup and installed new...

    Did the Malwarebytes cleanup and installed new version. When I ran it, there were no threats found, see attached image.
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    I tried to download Malwarebytes, but was denied....

    I tried to download Malwarebytes, but was denied. See attachment.
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    Downloaded EMSISOFT, but when I tried to run...

    Downloaded EMSISOFT, but when I tried to run installation, I got a popup (see attached image) saying I needed to remove AVG. I'm reluctant to do so without first asking you about it.
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    Okay! Thank you very much.

    Okay! Thank you very much.
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    Here's what Delfix did: # DelFix v1.010 -...

    Here's what Delfix did:

    # DelFix v1.010 - Logfile created 07/02/2018 at 09:55:51
    # Updated 26/04/2015 by Xplode
    # Username : Ed - ED-PC
    # Operating System : Windows 7 Home Premium Service Pack...
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    The scam "warning" popup has not appeared since...

    The scam "warning" popup has not appeared since wallpaper was deleted on 2/2. My browser use has been about normal since then.
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    I emptied all cookies. I'll work on the...

    I emptied all cookies. I'll work on the wallpaper image.
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