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    Due to lack of reply this thread is now closed.

    Due to lack of reply this thread is now closed.
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    Hello meglamb Lets give this a try: xPUD ...

    Hello meglamb

    Lets give this a try:

    xPUD

    We will need a USB stick and access to an uninfected machine.

    We need to prepare the USB stick. It is not absolutely essential that it is...
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    Hello meglamb I am going to assume that you do...

    Hello meglamb

    I am going to assume that you do not have the option to select Last Known good Configuration at this time.

    HP machines usually have an option to restore the machine back to the...
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    Hello meglamb The outlook does not look good...

    Hello meglamb

    The outlook does not look good I'm afraid :sad:

    Two quick questions for you:

    Are you still able to boot into Normal Mode or do you get an error message?

    When you tried to...
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    Hello maglamb Do you have the option to boot...

    Hello maglamb

    Do you have the option to boot into Safe Mode with Networking?

    See if you can, and then try to connect to the net to post the logs from the infected machine.

    If it does not...
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    Hello meglamb Aha, I see what you mean now....

    Hello meglamb

    Aha, I see what you mean now. Runnng the scan from a disk is fine - all we need to do now is locate the log that would have been produced after the scan completed.

    If you ran...
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    Hello meglamb You did not mention this to me...

    Hello meglamb

    You did not mention this to me before. Are you telling me that you are now unable to boot the machine at all without the use of the boot disk?
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    Hello meglamb First of all, you did a really...

    Hello meglamb

    First of all, you did a really great job getting that scan :yes: I know it was'nt easy - very well done indeed :bigthumb:

    This is what we have to deal with next.

    Without...
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    Hello meglamb Lets give the following a try: ...

    Hello meglamb

    Lets give the following a try:

    Please re-name DDS/OTL to either explorer.exe or iexplore.exe and see if they will run when re-named :)
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    Hello meglamb You're doing fine Meg, and...

    Hello meglamb

    You're doing fine Meg, and there is no need to apologise. Sometimes malware is easy to clean, sometime it is'nt. I'm not giving up just yet :boxing:

    Did you try to run OTL?

    If...
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    Hello meglamb That does'nt sound right at...

    Hello meglamb

    That does'nt sound right at all. Can you tell me if you are still receiving the "this file is infected" message when you try to run DDS?


    This infection changes settings on your...
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    Hello meglamb Okay, thanks for letting me...

    Hello meglamb

    Okay, thanks for letting me know. I realise that this is frustrating for you but there are still a few things we can try :)

    Did you try all of the rkill files I provided? The...
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    Hello meglamb I am a little confused here....

    Hello meglamb

    I am a little confused here. What anti virus are you trying to run? All we need at the moment are the diagnostic system scans provided by DDS and GMER.

    If the infection is...
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    Hello meglamb Are you able to run the tools...

    Hello meglamb

    Are you able to run the tools from Safe Mode?


    Reboot Your System in Safe Mode


    Restart your computer.
    As soon as BIOS is loaded begin tapping the F8 key until the...
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    Hello meglamb Thanks for letting me know. ...

    Hello meglamb

    Thanks for letting me know.

    If you are unable to connect to the net with the infected machine you will need to copy the required tools to a flash drive and transfer them to the...
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    Hello meglamb and :welcome: My name is JonTom...

    Hello meglamb and :welcome:

    My name is JonTom

    Malware Logs can sometimes take a lot of time to research and interpret.

    Please be patient while I try to assist with your problem. If at...
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