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Since this problem appears to be resolved this topic is now closed.

Glad we could help :)

Best wishes
JonTom

You are Very Welcome pherron :)

Best wishes
JonTom

Hello pherron

Logs are looking good (just a few minor things to take care of).

You still appear to have BitTorrent installed. You would be doing yourself a huge favour by uninstalling it.

...

Hello pherron

No problem. See you tomorrow :)

Hello pherron

Thank you for the log.

Please work your way through the following steps:

Please download and run the Norton Removal Tool


The Norton removal tool will locate and remove...

Hello pherron

Strange?

Please work through the following steps


Hold down the Windows key (has the Windows symbol on it) and press the "R" key. A Run box will open. Type in Notepad then...

Hello pherron

Thats right. They are also illegal. In order to receive further assistance at this site you must remove these items.

Please do the following:

Please download OTM

Hello pherron

:bigthumb:

Hello pherron

Thank you for the log.

I can see some remnants of Symantec (Norton) products on your machine. Do you still use Norton? If not, let me know and I can provide you with a removal...

Hello pherron

Thank you for the log.

Lets leave it uninstalled for now. Don't worry, I'll let you know when to re-install it


Please work through the following steps

Hello pherron

Thank you for the log.

We now need to run ComboFix on this machine. AVG is known to interfere with ComboFix and prevent it from functioning correctly. Your AVG must be fully...

Hello pherron

Thank you for the log.

Lets start with the following:

P2P Programs:


P2P programs are a major source of Malware infections.

Hello pherron and :welcome:

My name is JonTom

Malware Logs can sometimes take a lot of time to research and interpret.

Please be patient while I try to assist with your problem. If at...