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  1. Replies
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    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member...
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    Still need help?

    Still need help?
  3. Replies
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    Ok. try to reboot your pc and re-run combofix...

    Ok. try to reboot your pc and re-run combofix uninstall.

    Yes this is normal There are many processes of your Dell

    Just to follow my latest step



    Very good job
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    Hi zanny Ok good job IT APPEARS THAT...

    Hi zanny

    Ok good job


    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :) SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :)

    This infection appears to have been cleaned, but I can not give you any...
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    Hi zanny :) Run OTL.exe Copy/paste the...

    Hi zanny :)

    Run OTL.exe

    Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL


    :OTL
    O3 - HKLM\..\Toolbar: (no name) ...
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    Ok zanny ;) Please run the second step. No...

    Ok zanny ;)

    Please run the second step. No problem :)
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    Hi Zanny Very good job ;) Yes, these are...

    Hi Zanny

    Very good job ;)


    Yes, these are files that are located in quarantine's folder of spybot

    ------------------------------------
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    Hi zanny Download TFC...

    Hi zanny


    Download TFC to your desktop

    Close any open windows.
    Double click the TFC icon to run the program
    TFC will close all open programs itself in order to run,
    Click the Start...
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    Hi Zanny Do you remember in my first post?...

    Hi Zanny

    Do you remember in my first post? :yes:

    :friend:

    Please Only Copy And Paste Reports Into Topic - Do Not Attach Thanks

    ------------------------------------------
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    Hi Zanny ;) Download Security Check by...

    Hi Zanny ;)


    Download Security Check by screen317 from here or here.

    Save it to your Desktop.
    Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    ...
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    Hi and Welcome!! Zanny :) My name is...

    Hi and Welcome!! Zanny :)

    My name is Robybel.

    I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to...
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    Due to inactivity this topic will be closed. If...

    Due to inactivity this topic will be closed.
    If you need help please start a new thread
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    Hi kimmisc Thanks for letting me know :) ...

    Hi kimmisc

    Thanks for letting me know :)


    Reset browsers

    Mozilla Firefox

    ■ Go to "Start / Run"
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    Hi Adriano Cruz Good job Download Security...

    Hi Adriano Cruz

    Good job

    Download Security Check by screen317 from here or here.

    Save it to your Desktop.
    Double click SecurityCheck.exe and follow the onscreen instructions inside of...
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    Hi mum2_3 Go in task manager (ctrl-alt-canc)In...

    Hi mum2_3

    Go in task manager (ctrl-alt-canc)In process Tab
    You Find PEV.exe process
    Select it and stop process

    Next


    Physically disconnect from the internet and STOP all your monitoring...
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    Hi kimmisc Please open your MalwareBytes...

    Hi kimmisc


    Please open your MalwareBytes AntiMalware Program
    Click the Update Tab and search for updates
    If an update is found, it will download and install the latest version.
    Once the...
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    Ok mum2_3 Re-Run OTL Open OTL again and...

    Ok mum2_3

    Re-Run OTL

    Open OTL again and click the Quick Scan button
    Post the OTL.txt log it produces in your next reply.
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    Hi and Welcome!! Adriano Cruz :) My name is...

    Hi and Welcome!! Adriano Cruz :)

    My name is Robybel.

    I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a...
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    Still with me?

    Still with me?
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    Hi kimmisc :) I suggest that you repair your...

    Hi kimmisc :)

    I suggest that you repair your Mail by following these:



    Press Windows + R, type AppWiz.cpl, click OK.
    Select Windows Live Essentials, click Uninstall/Change-or-Remove.
    ...
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    Hi mum2_3 Thanks for your patience, I am...

    Hi mum2_3

    Thanks for your patience, I am trying to solve your problem. :sad:

    Try this:


    Physically disconnect from the internet and STOP all your monitoring programs...
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    Hi kimmisc :) Run OTL.exe Copy/paste the...

    Hi kimmisc :)

    Run OTL.exe

    Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL


    :OTL
    IE -...
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    Hi mum2_3 Try this Physically...

    Hi mum2_3

    Try this



    Physically disconnect from the internet and STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields)
    Click on your START button and choose Run. ...
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    Hi Kimmisc :) Scan with OTL Download OTL...

    Hi Kimmisc :)

    Scan with OTL

    Download OTL to your desktop.
    Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    When the window...
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    Hi mum2_3 Please download Malwarebytes'...

    Hi mum2_3

    Please download Malwarebytes' Anti-Malware to your desktop.


    Double-click mbam-setup.exe and follow the prompts to install the program.
    At the end, be sure a checkmark is placed...
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    Hi Mum2_3 Drag the icon of combofix, into the...

    Hi Mum2_3

    Drag the icon of combofix, into the trash

    Please read through these instructions to familarize yourself with what to expect when this tool runs

    Refer to the ComboFix User's Guide
    ...
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    Hi and Welcome!! kimmisc :) My name is...

    Hi and Welcome!! kimmisc :)

    My name is Robybel.

    I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to...
  28. Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member...
  29. Replies
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    Hi mum2_3 Ok try to re run Combofix :) Let...

    Hi mum2_3

    Ok try to re run Combofix :)

    Let me know if work it
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    Hi Aren26 No problem, I'll be here :police:...

    Hi Aren26

    No problem, I'll be here :police: :beerbeerb:
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    Hi mum2_3 Ok stop combofix and try this ...

    Hi mum2_3

    Ok stop combofix and try this


    Please read carefully and follow these steps.

    Download TDSSKiller and save it to your Desktop.
    Extract its contents to your desktop.
    Once...
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    Hi mum2_3 Many times this happens when the...

    Hi mum2_3

    Many times this happens when the computer is quite infected
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    Hi Aren26 You are very welcome ;) Ok,...

    Hi Aren26

    You are very welcome ;)


    Ok, I'll wait the replacement of your modem :)
  34. Hi Morpheus ;) We can eliminate a bit of...

    Hi Morpheus ;)

    We can eliminate a bit of rubbish, in order to reduce waiting times. But since you need to replace your HD, I think we can close the topic.
  35. Replies
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    Hi mum2_3 ;) Run OTL.exe Copy/paste the...

    Hi mum2_3 ;)


    Run OTL.exe

    Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL


    :OTL
    IE -...
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    Hi Aren26 ;) Can you tell me something about...

    Hi Aren26 ;)

    Can you tell me something about your Combofix :)
  37. Replies
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    Hi mum2_3 Good job ...

    Hi mum2_3

    Good job


    http://i.imgur.com/81mYIKe.jpg AdwCleaner

    Double click on AdwCleaner.exe to run the tool again.

    Click on the Scan button.
  38. Hi morpheus I'm sorry, I was wrong to give you...

    Hi morpheus

    I'm sorry, I was wrong to give you instructions about the system restore :red::red::red: I'm very sorry

    OK



    Navigate to the Start -> All Programs -> Accessories ->...
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    Still need help?

    Still need help?
  40. Replies
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    Still need help?

    Still need help?
  41. Hi Morpheus ;) Try this System Restore 7...

    Hi Morpheus ;)

    Try this


    System Restore 7
    Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore....
  42. Hi Morpheus Has not worked Enter...

    Hi Morpheus

    Has not worked



    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  43. Thread: QV06 Take 2

    by Robybel
    Replies
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    5,464

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member...
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    7,057

    Hi Aren26 Please read through these...

    Hi Aren26

    Please read through these instructions to familarize yourself with what to expect when this tool runs

    Refer to the ComboFix User's Guide


    Download ComboFix from one of these...
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    Ok Go away

    Hi mum2_3

    Welcome back


    P2P Programs:

    P2P programs are a major source of Malware infections.
    From your log I see you have uTorrent We do not pass judgment on file-sharing, however we must...
  46. Hi morpheus Ok try this Go Start > Run...

    Hi morpheus

    Ok try this

    Go Start > Run ...in the box type in sfc /scannow …please take note of the space between the sfc and the /.

    This is the System File Checker...it will scan all the...
  47. Thread: QV06 Take 2

    by Robybel
    Replies
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    Hi mum2_3 :) Veeery good job IT APPEARS...

    Hi mum2_3 :)

    Veeery good job

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :) SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :)

    This infection appears to have been cleaned, but I can not give...
  48. Hi Morpheus I think that your hard drive has a...

    Hi Morpheus

    I think that your hard drive has a problem.

    Run a Scandisk

    1. Click on MY COMPUTER (or COMPUTER)
    2. Right click on Drive and select PROPERTIES.
    3.Select TOOLS tab.
    4. Under...
  49. Thread: QV06 Take 2

    by Robybel
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    Hi mum2_3 Of course I will be able to help...

    Hi mum2_3

    Of course I will be able to help you, just open a new thread and follow exactly the same procedure that you used to open this thread :)

    Ok go ahead

    Please let me know how your...
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    Hi Aren26 My image is only for demonstration...

    Hi Aren26

    My image is only for demonstration ;)

    Ok!! we go ahead
    http://i.imgur.com/81mYIKe.jpg AdwCleaner

    Double click on AdwCleaner.exe to run the tool again.

    Click on the Scan...
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