Search:

Thanks for all your help.

I'm sure you've been able to guess, things haven't been straight forward at this end. In the past, I've been able to reply immediately to posts in the forum when someone...

Hi Juliet,

I've been away on a break for a few days.

I feel lots better now I know nothing nasty wormed its way into my PC.

Thanks for all your assistance; it is appreciated. It would be...

Hi Juliet,

Thank you, for your comprehensive reply; it is appreciated.

I ran the emergency kit, the report is below.

The computer seems OK, thanks. I just wanted to make sure that nothing...

Hi Juliet,

Yes please. I'm just running Emsisoft Emergency Kit now. I will report back when its finished.

It's been a mad few weeks at work. I normally reply to all posts immediately - sorry...

Hi Juliet,

To answer your questions:

Did the original ransomeware page that took over your screen offer some type of web site to make a ransome payment?

I'm really sorry, but I cannot 100%...

Hi Juliet,

Apologies for the late reply, I posted the day before I went to London for a short break; perhaps, I should have waited until I returned. I'm going to follow your instructions today...

Hi,

A couple of ransom pages have locked my Google Chrome browser tabs recently while browsing on totally legit websites, including a Microsoft site and SEO Chat.

I ran Malwarebytes, Junkware...

Hi Ken,

Will do. Just in case I don't get an opportunity to say later, thank you, for your help.

To remove the Windows error messages showing in my initial logs I tried doing a DISM repair. That's how all this started. I ran the sfc scannow and restore health utility but the system asked for...

Hi,

I can see two lots of security settings, one set internet related accessed from task bar search box menu and another set accessed from the Security and Maintenance Centre.

I reset the...

Hi Ken,

I switched the PC on the first time and the keyboard wouldn't work, the mouse pointer moved but would not click on anything and there were no sounds. I tried again and got into Windows.
...

Hi Ken,

Thanks for your assistance with this.

I'd just like to stress that the PC in question been absolutely fantastic since I bought it about 5 years ago. The performance has been great and...

Hi Ken545,

I'm really pleased someone has got back to me, I must admit I was starting to wonder if there was a problem with my PC that required special investigation or an issue with my forum...

Hi,

I am running Windows 10 , which was Windows 7, which started off as Windows Vista.

Recently, I have been having a few issues with Windows 10 crashing, so yesterday I ran the sfc scannow and...

Hi Ken545,

Yes, I'm really pleased about Deezer.com being safe. I listen to BBC Radio 4 99% of the time; but, I really enjoy listening to some loud music occasionally while I work.

I was at a...

Hi Ken545,

I forgot to mention: Could you direct me to a desktop cleanup tool please to remove the AV apps we have run.

Thank you, once more.

Hi Ken545,

After hearing back I ran the ESET scan which took a long time; nothing was found. No logs were produced so I took a screenshot from the completed scan screen - attached.

I then...

Hi Ken545,

No, I have not tried a restore. Through experience I know not to try anything without taking advice from you guys first.

I don't know a lot about PC virus, but I think I had a virus...

Sorry, I forgot fixlog.txt

Hi Ken545,

There was only one log file - system-log.txt. Please find it attached. I didn't run a second scan as nothing was found.

This is starting to worry me as nothing is being found but...

Hi Ken545,

I haven't used the forum on my own behalf for quite a few years, I have used the service recently to
help my parents with their PC's though. We are all very grateful for your time. ...

Hi,

Over the past couple of days my computer has started doing really strange things. I build websites for a living so I am ‘really’ careful what sites I go on and what I download.

Here are...

Hi Juliet,

I ran DelFix; it cleaned up most of what we put on and I deleted the rest.

I'm just running the System Update Readiness Tool for Windows Vista, hopefully that will sort the update...

Hi Juliet,

I was conscious about taking up too much of your time.

The whole situation:

Where malware is concerned, there doesn't seem to be any strange behaviour anymore and the PC is...

Hi,

One more question please: If we 'unchecked' remove all threats at the start of the ESET Scan, are they still there or did the threats get removed at uninstall or are they OK because they are...

Hi Juliet,

Good, I can answer this one from my house!

I have increased the Windows Vista virtual memory limit and activated Ready Boost using a USB to give him some extra memory. Hopefully,...

Hi Juliet,

Please find log contents below:

C:\AdwCleaner\Quarantine\C\Program Files\004\rqpbhevlkc32.exe.vir a variant of Win32/AdWare.Adpeak.F application...

Hi Juliet,

Thank you, for your support. I have to walk to my parents house to access the PC; that is why sometimes it takes a while before I get back to you.

Re your question: Since running...

Hello Juliet,

Thank you, for your help.

I had difficulty running Farbar at first; it just kept 'not responding'. I had noted that the computer was having difficulty running Windows file...

Hi everyone,

Here I am again trying to help my dad with his problem PC.

Please find logs attached; any help would be appreciated.

Many thanks.

Daniel.

Hi Juliet,

I followed your instructions and most of the software that I downloaded over the past few days was uninstalled; I removed the rest through 'Program and Features'.

The work that you...

Hi Juliet,

So far, my PC seems to be much better.

I'm also happy that you convinced me to drop the Pokki Start Menu app too. It forced me to use the new Windows menu which is much faster. ...

Hello Juliet.

OK; will do.

I will post back later and let you know how I get on. Have a good day, and thank you, for all your help so far.

Hi Juliet,

Re: Do you have any registry cleaner, cc cleaner, or auto delete temp files software installed on your computer?

No, I try to stay well clear of software like this.

Re: Are you...

Hi Juliet,

Explorer is still doing weird things. After I downloaded Malwarebytes Anti-Rootkit I couldn't get it to run initially because another Malwarebytes programme was running. In the end, I...

Hi Juliet,

Update:

I have just noticed that all my desktop icons/ shortcuts have been rearranged. This also happened when the PC went weird after the ESET scan.

This definitely just...

Hi Juliet,

Apologies for the lengthy reply.

Re: Can you search for wf2Be71i.exe on your computer to see what application it might be attached to?

I have attached two screenshots of the temp...

Hi Juliet,

Thank you, for your support.

In response to your comments:

1/. Can you open McAfee and find what file it's showing as infected?
...

Hi,

I went onto freethemesandtemplates.blogspot.com yesterday looking at Wordpress themes. The page tried to download but McAfee blocked and quarantined the file showing it had the following...

OK Thanks.

Hi,

Here is an image from McAfee security history containing the virus location, if it helps.

http://i282.photobucket.com/albums/kk279/dannybye/27-11-14_Artemis_Trojan_1.png

Thanks.

PART TWO OF FIRST POST:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

\StorageContextHandler.dll
2014-11-21 11:36 - 2014-02-22 11:05 - 00463872 _____ (Microsoft Corporation)...

Hi,

I went onto freethemesandtemplates.blogspot.com yesterday looking at Wordpress themes.
<snip>
The page tried to download but McAfee blocked and quarantined the file showing it had the...

PS.

I tried to run ERUNT again as admin and it worked; apparently this is what has to be done on Vista PC's.

Thanks.

Hi Shelf Life,

That's reassuring, thank you.

I ran the cleaner; so, please find the log below:

_________________________________________

# AdwCleaner v3.212 - Report created 12/06/2014 at...

Hi shelf life,

Thanks for your support.

Just like you, I am giving up my time to help with this. I couldn't believe it when I was told that there was a problem again with the PC; only a couple...

Hi,

I'm really sorry about this because I asked for help with this PC on my dad's behalf recently in this forum. Unfortunately, the other day Adobe stopped working so he tried to reinstall it on...

Hi Ken,

The PC is fine now.

All the service packs are back on the computer; all the factory bloat ware is removed; JAVA and Adobe are up to date; the security is up to date; the monitor drivers...

Morning Ken, well, it's the afternoon now in the UK.

That's great, thanks.

Vista Service Pack 1 won't install; but, I think it's because of the above. I'll have a tidy up and try again.
...

Hi Ken,

And uninstall AdwCleaner please.

(I am not allowed to edit my posts; therefore, I have had to post again).

Thanks. Dan.