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Hi OCD,

The system is getting pretty old. However, it looks like I can add another Gb of memory, so maybe that is what I should do until I decide to upgrade the whole thing.

Thanks so much for...

Hi OCD,

Start up was quite fast right after the re-install. Start up is slower now that I have loaded Comodo and McAfee, but not really any different than before the infection. I also haven't...

Here is the extras log

OTL Extras logfile created on: 10/25/2013 8:19:19 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Fred Youngs\Desktop
Windows XP Media...

Hi OCD,

Sorry, I forgot to mention I installed McAfee anti-virus.

Here is the otl.txt log.

OTL logfile created on: 10/25/2013 8:19:19 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 ...

Hi OCD,

I now have all the Windows updates installed. I also have installed Comodo Firewall and Malwarebytes and updated both programs.

Is there something else I should do? Should we check...

Hi OCD,

I performed the pc restore. It seemed to go fine except. The first thing I did after going through the XP start up process was to do a Windows Update. I tried several times, and...

Hi OCD,

I have a question or two before I start.

You said that I need to have the XP product key. However, my Dell computer did not come with disks. My system has an on board “Dell PC...

Hi OCD,

Since I use the infected computer for online banking I guess it would be best to reformat and reinstall. I have most of my important files backed up on a flash drive.

Will I be able to...

Here is extras.txt

OTL Extras logfile created on: 10/21/2013 9:18:32 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Fred Youngs\Desktop
Windows XP Media...

Hi OCD,

Here we go:

Checkup.txt

Results of screen317's Security Check version 0.99.74
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall...

Hi OCD,

Looks good! I restored to an early October date. Computer restarted, my desktop is populated with icons and it looks like I can access all of them.

What's next? And thanks taking...

Hi OCD,

Since I can’t boot in Safe Mode with Command Prompt I accessed the command prompt by running cmd from the Task Manager. Don’t know if this is a problem (since I’m not in safe mode) but...

It's a Dell Dimension E310

Hi OCD,

The F11 key did not do anything.

I tried the website you suggested. None of the suggestions worked. I was able to open the task manager. When I typed in "explorer.exe" I noticed that...

Hi OCD,

I would prefer to solve the problem without reinstalling windows, if that is possible. Is there anything else we can try?

If we cannot solve the issue, my two options for xp disks are:...

Hi OCD,

Tried your suggestion. Unfortunately, when I start up in safe mode with command prompt I get to the safe mode screen, then windows starts to load and then reboots the computer. I never...

Hi OCD,

I started the computer in safe mode with command prompt. The computer goes into safe mode (black screen with “safe mode” in all four corners). After a couple seconds, Windows starts to...

OCD,

My options are:
last known good configuration
directory services restore mode
debugging mode
disable automatic restart on system failure
start windows normally
reboot
return to OS...

Hi OCD,

I tried both of your suggestions: the windows key and ctrl + esc keys simultaneously. Neither brings up the task bar or start menu.
fmy321

Hi OCD,

It's great that you will be able to help me. Thank you.

I restarted the machine in "Last Known Good Configuration" mode as you suggested. This is what happened:

computer starts to...

Hello,

I need help with an infection on my Windows XP computer. Upon boot up the desktop appears for a few seconds, then all the icons disappear and I can no longer navigate. When I booted up in...

Hi Shaba,

I will continue with your instructions. I just wanted to thank you for all the help you have provided. It was greatly appreciated.

Hi,

I've been following your instructions and things were going pretty well (I've downloaded Comodo firewall).

I got to the point where I download OTMoveit2. After downloading and running it...

I've emptied the folders you mentioned and then the recycle bin.

Right now I have not noticed any other problems. IE is running much faster than it has in quite a while.

Here is the lastest kaspersky report and hyjackthis log.


-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, February 10,...

I did as you requested. Here are the new combofix and hijackthis logs.

ComboFix 08-02.05.3 - Fred Youngs 2008-02-10 8:58:31.2 - NTFSx86
Microsoft Windows XP Professional ...

Here is the new hijackthis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:57:23 PM, on 2/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2...

here is the combo fix log. Also, I forgot to turn off my mcafee anti virus and noticed a message when combo fix rebooted that all programs should be shut down. Combro fix continued anyway. Hope...

Thanks so much for helping. Here is the new hijactthis log.




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:22:48 AM, on 2/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)...

Looks like I am infected with Virtumonde (according to Spybot). Have tried SpyBot, AdAware and Vundofix. I would really appreciate any help you can give. I've included the hjt log and the...