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  1. Hello, yvette 77. I have not heard back from...

    Hello, yvette 77.

    I have not heard back from you. Do you still need help?

    Please reply within the next 24 hours to avoid closing this thread.

    Thank you.
  2. Hello, yvette77. Please ignore my instructions...

    Hello, yvette77.

    Please ignore my instructions to run aswMBR as I see that you have already submitted this log.

    Thank you.
  3. Hello, yvette77. My name is fbfbfb. I will...

    Hello, yvette77.

    My name is fbfbfb. I will gladly assist you with your concerns.

    While working to resolve the issues with your machine, please follow these guidelines:
    Please be patient. ...
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    SafeSearch Removal - Help Needed

    You're welcome, John.

    All the best,

    ~fbfbfb
  5. Replies
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    So glad the lock overlay has been removed. For my own information, can you please tell me if the problem was resolved after the IE reset and reboot, or after you changed the...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Based on your ESET report, your system is all clear of malware.

    Lock Overlay in Internet Explorer

    I would like you to try resetting IE per my instructions in Post # 9. ...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Your latest FRST log shows that SafeSearch has been completely removed. There are a few other entries that need to be removed.

    Please run the following Fix

    Please open...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Good to hear your homepage of choice has been restored. Regarding Firefox entries being listed, there is nothing to worry about -- when you run FRST, it will automatically list...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Let me specifically ask you this: Is your biggest concern with SafeSearch the fact that you cannot change your home page? Other than that, is your computer running well, or is...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Let's keep trying.

    Change the Default Search Engine

    Open Internet Explorer.
    Click the Gear icon in the top right hand corner of the browser window.
    From the list,...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Yes, it is a bit stubborn. Let's try this next option.

    Please perform the following scan

    Download Avast Browser Cleaner from here HERE and save it to your desktop.
    ...
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    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    Thank you for the details. Let's try resetting your browsers and run another fix.

    Reset Bowsers to Default Settings

    For Internet Explorer

    Note: Resetting Internet...
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    9,903

    SafeSearch Removal - Help Needed

    Hello, TechnoDino.

    When you say the problem has not been resolved, can you please explain exactly what issues you are presently experiencing with your machine? Are you referring to SafeSearch? ...
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    SafeSearch Removal - Help Needed

    Hello TechnoDino.

    Thank you for your logs. There are several entries that need to be removed. In addition, you are running multiple anti-virus and anti-spyware programs which also need to be...
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    SafeSearch Removal - Help Needed

    Hello and welcome, TechnoDino.

    My name is fbfbfb. I will gladly assist you with your concerns.

    While working to resolve the issues with your machine, please follow these guidelines:
    Please...
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    Previous solution didn't work

    Hello, ken.kingwell.

    As you have not responded to my last post, this thread is now closed.

    Since we have not completed the cleaning process, the remaining bad entries may continue to cause...
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    Previous solution didn't work

    Hello, ken.kingwell.

    Are you still with me? If you wish to continue cleaning your machine, please reply in the next 24 hours to avoid closing this thread.

    Thank you.
  18. Replies
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    i hope i've done this right

    Hello, rcb56.

    Good work! :) Your computer now appears to be all clean. We need to perform a final bit of housekeeping. I am also including a list of recommendations to help you maintain a clean...
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    i hope i've done this right

    Hello, rcb56.

    Thank you for the logs. Overall, they look good--just a few more files to remove.

    Please run the following fix

    Please open Notepad: Press the Windows key + r (Win Key + r) >...
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    Previous solution didn't work

    Hello, ken.kingwell.

    Good to hear that your computer is working better. However, there are still several infected entries we need to remove.

    Please run the following Fix

    Please open...
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    i hope i've done this right

    Hello, rcb56.

    Thank you for the ESET report.

    Please run the following scan

    Farbar Recovery Scan Tool

    Please run FRST and send me a fresh log. Remember to check mark Addition.txt before...
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    i hope i've done this right

    Thanks, rcb56. Whenever you are ready, you can send in the log.
  23. Replies
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    i hope i've done this right

    Hello, rcb56.

    Thank you for your fixlog. Very glad to hear your sound has been restored. I would like to run a couple of final scans to ensure that there is nothing else hindering your system. ...
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    i hope i've done this right

    Hello, rcb56.

    Have you been able to run the fixlist.txt yet? If you still need help, please post back within the next 24 hours to avoid closing this thread.

    Thank you.
  25. Replies
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    Previous solution didn't work

    Hello, ken.kingwell.

    Thank you for yor logs.

    Please run the following scans

    1. AdwCleaner

    Double click on AdwCleaner.exe to run the tool again.
    Click on the Scan button.
  26. Replies
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    Previous solution didn't work

    Hello, ken.kingwell.

    Thank you for the MBAM log.

    Please run the following scans

    1. AdwCleaner

    We will be running this cleaner in 2 parts. The first time you run it, please scan only...
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    Previous solution didn't work

    Hello, ken.kingwell.

    Important followup message regarding LSP-Fix

    In the Keep box, remove only MyOsProtect. dll files. All other files are legitimate files and should not be touched or you...
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    Previous solution didn't work

    Hello. ken.kingwell.

    Your computer is infected with MyOSProtect, known to activate online advertisements in Firefox, IE, and Chrome browsers. As it is also preventing removal of other bad...
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    Previous solution didn't work

    Hello and welcome, ken.kingwell.

    My name is fbfbfb.

    You posted here on October 1st under the topic Help. Cant id or remove this malware. I will gladly assist you with your concerns. I am...
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    i hope i've done this right

    Hello rcb56.

    Thank you for your logs. There are still entries that need to be deleted.

    Please run the following Fix

    Please open Notepad: Press the Windows key + r (Win Key + r) > Type...
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    Hello rcb56. Glad to hear your computer is...

    Hello rcb56. Glad to hear your computer is running better.

    I neglected to remind you to check the addition.txt box before running FRST. Please run FRST again, but only scan for the addition.txt:...
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    hope i've done this right

    Hello rcb56.

    Thank you for your logs. Well done.

    Please run the following scans

    1. AdwCleaner

    Double click on AdwCleaner.exe to run the tool again.
    Click on the Scan button.
  33. Replies
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    i hope i've done this right

    Hello rcb56.

    Thank you for your JRT log.

    Uninstall Malwarebytes Anti-Malware (MBAM)

    To uninstall MBAM from your computer, please do the following:
    Download Malwarebytes Anti-Malware...
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    i hope i've done this right

    Hello, rcb56.

    Your logs indicate there are several browser hijackers and adware installed on your computer. Let's begin cleaning your system.

    Please run the following scans

    AdwCleaner
    ...
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    i hope i've done this right

    Hello and welcome rcb56.

    My name is fbfbfb. I will gladly assist you with your concerns.

    Thank you for submitting your FRST and aswMBR logs. I am looking them over now and will get back to...
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    Help. Cant id or remove this malware.

    Due to inactivity this topic is closed.
  37. Replies
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    3,656

    Help. Cant id or remove this malware.

    Hello, ken.kingwell.

    I have not heard back from you. Please let me know if you still need help.

    Thank you.
  38. Replies
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    Views
    3,656

    Help. Cant id or remove this malware.

    Hello, ken.kingwell.

    My name is fbfbfb. I will gladly assist you with your concerns.

    While working to resolve the issues with your machine, please follow these guidelines:

    Please be...
  39. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Due to inactivity, this topic has been closed. ...

    Due to inactivity, this topic has been closed.

    If you still need help, please start a new thread.
  40. Thread: Need Help

    by fbfbfb
    Replies
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    9,509

    Need Help

    Hello, kar1897.

    Are you still with me? Have you been able to run the ESET Online Scanner?
  41. Thread: Need Help

    by fbfbfb
    Replies
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    9,509

    Need Help

    Hello, kar1897.

    Good to know that the computer is running better.

    Regarding Internet Explorer, see if the following will work for you. However, have you considered making Mozilla Firefox or...
  42. Thread: Need Help

    by fbfbfb
    Replies
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    Views
    9,509

    Need Help

    Hello, kar1897.

    Thank you for your AdwCleaner report and the information regarding your AV programs. The other AV programs that DDS is picking up do not show elsewhere in the log. They may have...
  43. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Hello kar1897. Thank you for your adwCleaner...

    Hello kar1897.

    Thank you for your adwCleaner and JRT reports.

    Please run the following scan

    AdwCleaner

    Double click on AdwCleaner.exe to run the tool again.
    Click on the Scan button.
  44. Thread: Need Help

    by fbfbfb
    Replies
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    9,509

    Need Help

    Hello, kar1897.

    No problem. I have located the attach.txt that you included in your first post. Thanks. I've looked for it several times and missed it each time. :slap: No need to resend it.
  45. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Need Help

    Hello, kar1897.

    Thank you for the OTL report. Performing the following tasks will continue cleaning the system.

    Please run the following scans

    1. AdwCleaner

    Please download AdwCleaner...
  46. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Need Help

    Hello kar1897.

    Thank you for the reports. An oversight on my part (missing command line) has caused OTL not to delete the unwanted files found on your system. Please scan your computer again...
  47. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Need Help

    Hello kar1897.

    Thank you for your logs. There are several issues we need to address to restore your daughter's computer to its functionality. Let's begin our initial cleanup.

    Please back up...
  48. Thread: Need Help

    by fbfbfb
    Replies
    19
    Views
    9,509

    Need Help

    Hello, kar1897 . Welcome to Safer-Networking Forums.

    My name is fbfbfb.

    I will gladly assist you with your malware concerns. Malware logs may require some time to analyze, and because...
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    The_official_survey pop up

    Since this issue appears to be resolved, this topic is now closed.
  50. Replies
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    The_official_survey pop up

    Hello Tom.

    You are very welcome. Glad we were able to rid your system of the pop-up. And thank you for working patiently and so well through the many tasks.

    Browse safely.

    Fran
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