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  1. Thread: virtumonde

    by IndiGenus
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    75
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    23,721

    You're welcome and safe surfing in the future. ...

    You're welcome and safe surfing in the future.

    Regards,
    Dave
  2. Thread: virtumonde

    by IndiGenus
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    23,721

    Update!

    Think other than doing all the updating and making sure you have protection in place, you are pretty much set.

    As you can see from the report, you need to update your Windows Service Pack. I would...
  3. Thread: virtumonde

    by IndiGenus
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    23,721

    The Start button is your Windows Start button, in...

    The Start button is your Windows Start button, in the lower left hand corner of your monitor (normally but that can be different). Then you select run and it brings up the run dialogue box. Then you...
  4. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    Okay looks pretty good. We should do some...

    Okay looks pretty good. We should do some cleanup.

    Uninstall Combofix

    Click START then RUN
    Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the...
  5. Thread: virtumonde

    by IndiGenus
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    In Safe Mode? No, unless you ran Safe Mode with...

    In Safe Mode? No, unless you ran Safe Mode with networking there would be no way to download the updates.
  6. Thread: virtumonde

    by IndiGenus
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    23,721

    Can you open them and see what's there, if...

    Can you open them and see what's there, if anything, then jot it down and post back here.
  7. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    Did you save the logs before you restarted? If so...

    Did you save the logs before you restarted? If so do you remember where. The instructions show to save to the desktop, but maybe you put them elsewhere?
  8. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    Did it find anything?

    Did it find anything?
  9. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Sounds good. Think we're almost done.

    Sounds good. Think we're almost done.
  10. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Hmm... To use the Kasperksy AV in Safe Mode,...

    Hmm...

    To use the Kasperksy AV in Safe Mode, try this.

    Once the screen loads, use the tab key to move from icon to icon and see if it will navigate to it that way.
  11. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    You are using IE right? It should give you the...

    You are using IE right? It should give you the option to install the ActiveX. There's some info. at the following MS site:

    http://www.microsoft.com/protect/terms/activex.aspx
  12. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    I wouldn't suggest it unless you intend to buy...

    I wouldn't suggest it unless you intend to buy it.

    We can try another online scanner as there are several to choose from. Kaspersky is just my favorite.

    Eset Online Scanner
    Run with Internet...
  13. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    Let's try doing the online Kaspersky scan. The...

    Let's try doing the online Kaspersky scan. The last one I posted.

    Please use Internet Explorer to do so. Honestly I've never used Safari so I'm not sure if the issues are related to that or not.
    ...
  14. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Jeez we're just batting a thousand huh? What...

    Jeez we're just batting a thousand huh?

    What setup are you referring to?
  15. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Strange, what browser are you using? Can try...

    Strange, what browser are you using?

    Can try another site...

    http://www.softpedia.com/progDownload/Norton-Removal-Tool-Download-26173.html
  16. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Have you tried going back to download the Norton...

    Have you tried going back to download the Norton Removal Tool?

    Also, with Java installed we can run Kaspersky online scan.

    I'd like for you to run this next online scan to check for remnants or...
  17. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    You can get it here. ...

    You can get it here.

    http://java.sun.com/javase/downloads/widget/jdk6.jsp

    Just skip the step to provide user name, and don't check the box for Sun Download Manager.
  18. Thread: virtumonde

    by IndiGenus
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    Would you have an issue installing Java runtime?...

    Would you have an issue installing Java runtime? It's free and many sites do require it. But some folks don't like to use it.
  19. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    Okay....and looks like the link to the Kaspersky...

    Okay....and looks like the link to the Kaspersky tool is dead. I'll look into these. Wondering if you're getting the issues because no Java?
  20. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Could be that it was part of the garbage that...

    Could be that it was part of the garbage that many PC makers install as "trialware". I wouldn't worry too much about it as I don't think it's causing problems. Just like to clean out leftovers if...
  21. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Looking pretty good. How's it running? Did you...

    Looking pretty good. How's it running?

    Did you have a chance to run a full system scan with Avast?

    I would also suggest you update to Service Pack 3 and update IE.

    Seeing traces of an old...
  22. Thread: virtumonde

    by IndiGenus
    Replies
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    23,721

    That's interesting....:confused: Let's try...

    That's interesting....:confused:

    Let's try another download site.

    http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
  23. Thread: virtumonde

    by IndiGenus
    Replies
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    There is a paid and free version, but I am just...

    There is a paid and free version, but I am just advising to use the free one.

    Click on the big Download Now button. I attached a picture of it if you're not sure.
  24. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Great, things are looking better and hopefully...

    Great, things are looking better and hopefully running better too. More work to do though I think....

    You need to get some protection on here to prevent any re-infection now that things are...
  25. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Hi, Wow, some of this Malware has been on this...

    Hi,

    Wow, some of this Malware has been on this system for YEARS!

    Before you do anything else combofix needs to be run from the desktop as advised earlier. You downloaded it to a temp folder...
  26. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Okay so this is "old" Malware. Download...

    Okay so this is "old" Malware.

    Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Save ComboFix.exe to your Desktop
  27. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Okay no problem. If you cannot get it to run then...

    Okay no problem. If you cannot get it to run then just let me know and we'll proceed with the fix. Most of this Malware has been around a long time (in the wild). We don't see much of it these days...
  28. Thread: virtumonde

    by IndiGenus
    Replies
    75
    Views
    23,721

    Don't worry about it. In your case it doesn't...

    Don't worry about it. In your case it doesn't appear you have ANY security software at all here, so nothing to disable. I will advise some free programs after we do some cleanup.
  29. Thread: virtumonde

    by IndiGenus
    Replies
    75
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    23,721

    Okay that gives us a start. Quite a collection of...

    Okay that gives us a start. Quite a collection of Malware you have there. Before beginning to fix anything I'd like to get a better look at things so we know where we stand.

    Download DDS and save...
  30. Thread: virtumonde

    by IndiGenus
    Replies
    75
    Views
    23,721

    Hello and welcome to the forums here at Spybot...

    Hello and welcome to the forums here at Spybot S&D.

    Please read through the instructions at this link.

    Then post your HijackThis log back here for me to review.

    Please do not start a new...
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