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  1. Hi usa_akagi, Welcome to Safer Networking. :)...

    Hi usa_akagi,

    Welcome to Safer Networking. :)

    Sorry for the delay, we are swamped with logs.

    With reference to Safer Networking's P2P Programs policy, please uninstall the following P2P...
  2. Hi GKMCGURL, Welcome to Safer Networking. :) ...

    Hi GKMCGURL,

    Welcome to Safer Networking. :)

    Sorry for the delay, we are swamped with logs.

    If you still need help, please post a new HijackThis log.

    In addition, please post the...
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    Hello, Is everything fine so far?

    Hello,

    Is everything fine so far?
  4. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Glad to hear that. :) Now that your computer...

    Glad to hear that. :)

    Now that your computer is clean, please remove Combofix.

    Remove Combofix

    Click on Start > Run. Copy and paste in ComboFix /u and click OK. An image is below for...
  5. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, If you have no other issues, you...

    Hello,



    If you have no other issues, you can assume that. :)

    System Restore points are expected to be infected, but not to worry about them. They are harmless, until you do a system restore.
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    3,883

    Hello, Update Adobe Reader Please...

    Hello,

    Update Adobe Reader

    Please uninstall Adobe Reader 7.1.0 before installing the latest version by going to Start > Control Panel and double clicking on Add/Remove Programs. Locate Adobe...
  7. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Please do not remove anything from...

    Hello,

    Please do not remove anything from System Volume Information. It's Windows System Restore folder.

    That will break System Restore. :sad:

    Other than than infected files in System Volume...
  8. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello again. If you have any USB drives,...

    Hello again.

    If you have any USB drives, please do the following:

    Open My Computer.
    Go to Tools > Folder Options.
    Select the View tab.
    Scroll down to Hidden files and folders.
    Select...
  9. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Please download Malwarebytes'...

    Hello,

    Please download Malwarebytes' Anti-Malware and save it to a convenient location.
    Double click on mbam-setup.exe to install it.
    Before clicking the Finish button, make sure that these 2...
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    6,687

    Okie. If you're still experiencing problems, you...

    Okie. If you're still experiencing problems, you can try these sites for help. ;)

    Tech Support Forum
    What the Tech Forums

    I will leave this open for a few more days.
  11. Replies
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    3,883

    No worries about the extra log. :) It's...

    No worries about the extra log. :)

    It's helpful to us. You've done everything correctly as well. ;)

    The logs look good.

    Any issues?
  12. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    They aren't active in Safe Mode. ;)

    They aren't active in Safe Mode. ;)
  13. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Can you try it in Safe Mode? There's a lot of...

    Can you try it in Safe Mode?

    There's a lot of changes that needs to be made, and Teatimer will interfere. Hopefully, Safe Mode won't.
  14. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, You can ignore the first 2 steps for...

    Hello,

    You can ignore the first 2 steps for disabling Spybot Teatimer.
  15. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Step 1 Disable avast! Antivirus...

    Hello,

    Step 1

    Disable avast! Antivirus temporarily

    Please disable avast! Antivirus as it may interfere with the fixes. Remember to re-enable it back before posting the logs.

    Right click...
  16. Replies
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    3,883

    Hello, Please download Malwarebytes'...

    Hello,

    Please download Malwarebytes' Anti-Malware and save it to a convenient location.
    Double click on mbam-setup.exe to install it.
    Before clicking the Finish button, make sure that these 2...
  17. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Do you own any NEC products?

    Hello,

    Do you own any NEC products?
  18. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Sorry, I had given the wrong link. :red: ...

    Sorry, I had given the wrong link. :red:

    Please use this link - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html
  19. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Please visit this website -...

    Hello,

    Please visit this website - http://www.bleepingcomputer.com/submit-malware.php?channel=1

    In the Link to topic where this file was requested field, copy and paste in...
  20. Thread: Trojan?

    by ndmmxiaomayi
    Replies
    28
    Views
    5,664

    Hello, Step 1 Please go to Virus Total...

    Hello,

    Step 1

    Please go to Virus Total or Jotti and upload C:\Drivers\SECEDIT.EXE for scanning.

    For Virus Total

    Please copy and paste C:\Drivers\SECEDIT.EXE in the text box next to the...
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    6,687

    Hello, What do you mean by explorer.exe is...

    Hello,

    What do you mean by explorer.exe is slow?

    Does your desktop takes a long time to show?

    Or do you mean when you double click on Computer, it takes some time to open?
  22. Replies
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    3,883

    Hello, Please download Deckard's System...

    Hello,

    Please download Deckard's System Scanner from Tech Support Forum and save it to your desktop. Note: You must be logged onto an account with administrator privileges.
    Save all your work...
  23. Replies
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    6,687

    Hello, Update Adobe Reader Please...

    Hello,

    Update Adobe Reader

    Please uninstall Adobe Reader 8.1.2 before installing the latest version by going to Start > Control Panel and double clicking on Add/Remove Programs. Locate Adobe...
  24. Replies
    22
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    6,687

    Thank you very much. :) I shall see you when...

    Thank you very much. :)

    I shall see you when you're back.
  25. Replies
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    6,687

    You can fix the download issues by saving it to...

    You can fix the download issues by saving it to your desktop or your documents folder.

    It's caused by Windows UAC. Vista users practically have no privileges to save files anywhere they like...
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    Sorry, I've got the wrong file. It should be...

    Sorry, I've got the wrong file.

    It should be named something like [4]-Submit_date@time.zip, where date and time are numbers.

    Are you also running any programs when running the Kaspersky scan? A...
  27. Replies
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    Hello, Can you find this file on your desktop...

    Hello,

    Can you find this file on your desktop - date@time.zip ? Date and time are numbers.

    If so, please upload it to here - http://www.bleepingcomputer.com/submit-malware.php?channel=4
    ...
  28. Replies
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    6,687

    Hello, Please follow the instructions in my...

    Hello,

    Please follow the instructions in my previous post to disable avast! Antivirus temporarily.

    Open Notepad and copy and paste the following in the Code box into Notepad:

    ...
  29. Replies
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    6,687

    Hello, Welcome to Safer Networking. :) ...

    Hello,

    Welcome to Safer Networking. :)



    In future, please do not do this. Each and everyone's computer is different, and so are their infections. Running the different tools hinder our...
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    1,325

    Hello, Welcome to Safer Networking. It has...

    Hello,

    Welcome to Safer Networking.

    It has been over a week since your log was posted.

    If you still need help, please post a new HijackThis log.

    In addition, please post an Uninstall list:
  31. Replies
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    4,490

    Thank you. I will get the developer to look at...

    Thank you.

    I will get the developer to look at it and hopefully he has an answer soon.
  32. Replies
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    Hi, If you don't mind, we need one log to find...

    Hi,

    If you don't mind, we need one log to find out what's causing the false positive.

    Please follow this post and post back the Malwarebytes' Anti-Malware log -...
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    1,153

    Welcome to SN. :police:

    Welcome to SN. :police:
  34. Replies
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    That's good to hear. :) As the issue is...

    That's good to hear. :)

    As the issue is resolved... this topic is now closed. Please contact a member of the moderating team if you need it re-opened. This applies to the original topic starter....
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    C:\cmdcons folder - This folder will be created...

    C:\cmdcons folder - This folder will be created when you install Recovery Console. I had you do this when you ran Combofix.

    C:\Combofix - Probably Combofix has some trouble removing itself. You...
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    Yup, it's safe to post logs directly from that...

    Yup, it's safe to post logs directly from that computer from now on, although it's no longer required now. Your computer is clean as far as I can see. :)

    Unless there are more issues, you needn't...
  37. Replies
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    Hi, You're right that some of your System...

    Hi,

    You're right that some of your System Restore points are infected. System Restore doesn't help in removing infections. It gives a false impression that the infection is not present when in...
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    Hi, Your logs look good. :) Please go to...

    Hi,

    Your logs look good. :)

    Please go to Kaspersky website to perform an online scan. [color=red]Please use Internet Explorer as it uses ActiveX.
    Click on [b]Accept.
    It will prompt you to...
  39. Replies
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    Hi, Glad that everything went smoothly. :) ...

    Hi,

    Glad that everything went smoothly. :)

    Just some leftovers to clean up.

    BitComet is installed on your computer. While BitComet is a clean P2P program, there's no guarantee that the files...
  40. Replies
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    Hi, Disable Spybot Teatimer temporarily ...

    Hi,

    Disable Spybot Teatimer temporarily

    Please disable Spybot Teatimer temporarily as it may interfere with the fixes.

    Right click the Spybot Icon in the system tray near the clock (looks...
  41. Replies
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    2,190

    Let's see if you are really good to go. :) ...

    Let's see if you are really good to go. :)

    Please download Deckard's System Scanner from Tech Support Forum and save it to your desktop. Note: You must be logged onto an account with...
  42. Replies
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    17,590

    Yes, you should NOD32 as your antivirus. It's a...

    Yes, you should NOD32 as your antivirus. It's a good one. :)

    Now that you are clean, we will need to remove the tools we use.

    Remove Combofix

    Click on Start > Run. Copy and paste in ComboFix...
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    Log looks good. :) Any other issues?

    Log looks good. :) Any other issues?
  44. Replies
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    Yup, it looks good. :) Please follow these...

    Yup, it looks good. :)

    Please follow these steps to remove older version Java components and update.

    Download the latest version of Java Runtime Environment (JRE) 6.0.

    Scroll down to where...
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    If the infected mails are quarantined, it's OK.

    If the infected mails are quarantined, it's OK.
  46. Replies
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    Doesn't look very informative. :sad: I see...

    Doesn't look very informative. :sad:

    I see that you have NOD32 Antivirus. Does it has an email scanner? Please try scanning your whole system with NOD32 Antivirus.
  47. Replies
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    The new Kaspersky scan doesn't look very...

    The new Kaspersky scan doesn't look very informative. It showed that there are infected mails in your mail box, but it doesn't tell us what mails are infected. We aren't going to delete the whole...
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    I will pass your message along to the developer....

    I will pass your message along to the developer.

    In the meanwhile, please do the following:

    Please go to Kaspersky website and perform an online antivirus scan. Please use Internet Explorer as...
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    Great! :) Delete tools used Since we are...

    Great! :)

    Delete tools used

    Since we are done with the cleaning up, the tools are no longer. Please remove them.

    Please delete these files and folder.

    C:\Users\Little Haze...
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    There's no need to re-do. Run ATF Cleaner ...

    There's no need to re-do.

    Run ATF Cleaner

    Download ATF Cleaner and save it to your desktop.

    Double click on ATF-Cleaner.exe to run it.

    Click on Main at the top.
    Tick all the boxes...
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