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    I have found a reference to this trojan just...

    I have found a reference to this trojan just posted on AVG free forum. Apparently it is a false positive that AVG will fix in the next virus database update. Hopefully, that'll take care of it. ...
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    Trojan horse SHeur3.ARJT

    When we clicked on the Disney Toontown icon on our desktop a message from AVG Free 9.0 popped up that said that Trojan Horse SHeur3.ARJT was detected on Toontown launcher. I clicked to send it to...
  3. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I hate reinstalling after all the time we've...

    I hate reinstalling after all the time we've spent trying to fix it but I guess we have reached that point. I really appreciate all of the work you've done trying to help me. I've certainly learned...
  4. Thread: Can't run HJT

    by wonder
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    Now what have I done!?!!?

    I deleted the old spybot programs and I also got rid of a few games we no longer played and got rid of McAfee. I also downloaded AVAST anti-virus program.

    Avast put two trojan files it found...
  5. Thread: Can't run HJT

    by wonder
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    25,039

    Okay, I have a four spybot icons on my desktop -...

    Okay, I have a four spybot icons on my desktop - one is from today - the others are from trying to get spybot to run when I had the virus.

    Just like before, when I tried to follow post #36, I...
  6. Thread: Can't run HJT

    by wonder
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    25,039

    Logs have been deleted. I clicked on a spybot...

    Logs have been deleted. I clicked on a spybot icon and it said 'you may not have persmissions' etc. Should I try to delete that and download and install a new spybot?
  7. Thread: Can't run HJT

    by wonder
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    Okay, deleted those. Should I delete all of the...

    Okay, deleted those. Should I delete all of the logs or just leave them?
  8. Thread: Can't run HJT

    by wonder
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    Okay, OTM finished and I no longer see it's icon...

    Okay, OTM finished and I no longer see it's icon or combofix icon. There are others such as Hijackthis, GMER, etc.
  9. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I have deleted the two combofix's on my desktop...

    I have deleted the two combofix's on my desktop and download a new combofix to my desktop without running it. I copy and paste the following in to run:

    combofix /u

    A box pops up that says it...
  10. Thread: Can't run HJT

    by wonder
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    25,039

    There are two Combofix exe's on my desktop. I...

    There are two Combofix exe's on my desktop. I could not get them to run so I renamed them. One is m1a2r3y4.exe and the other is hjkl1234.exe
  11. Thread: Can't run HJT

    by wonder
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    My computer says it can't find 'Combofix3'

    My computer says it can't find 'Combofix3'
  12. Thread: Can't run HJT

    by wonder
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    25,039

    Sorry, you posted while I was typing... I'll...

    Sorry, you posted while I was typing... I'll follow your directions now.
  13. Thread: Can't run HJT

    by wonder
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    25,039

    Here's what I would like to do. I would like to...

    Here's what I would like to do. I would like to get the final instructions that you mentioned in post #97 after I download the new anti virus and firewall software. I will do that now, before I get...
  14. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Should I get final instructions from you first to...

    Should I get final instructions from you first to complete the virus removal?
  15. Thread: Can't run HJT

    by wonder
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    I went backwards on the timeline, and the last...

    I went backwards on the timeline, and the last day that windows updates were installed regularly was on July 16th, 2009. The next day has Explorer 8 failed, SP3 was cancelled, etc. From that point...
  16. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I just noticed something. On the microsoft...

    I just noticed something. On the microsoft update page, you can view your update history. Everytime I shut down my computer it tells me there are updates to install, which it downloads, etc. and...
  17. Thread: Can't run HJT

    by wonder
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    25,039

    No luck yet on the SP3 install. Microsoft...

    No luck yet on the SP3 install. Microsoft emailed me a link to their newsgroups and I have posted my problem on windows updates, but have no response yet.
  18. Thread: Can't run HJT

    by wonder
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    25,039

    Okay. I might resort to keeping SP2. Microsoft...

    Okay. I might resort to keeping SP2. Microsoft had to download a diagnostic tool to try and help me with SP3. I'll see what they say in there email before deciding.
  19. Thread: Can't run HJT

    by wonder
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    25,039

    Is Service Pack 3 required for security purposes...

    Is Service Pack 3 required for security purposes or can I survive with just SP2?
  20. Thread: Can't run HJT

    by wonder
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    Thanks! Retry didn't work so I cancelled the...

    Thanks! Retry didn't work so I cancelled the installation. I am in the process of reading the article.
  21. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Just to clarify, it was only one warning box.

    Just to clarify, it was only one warning box.
  22. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I'm in the middle of installing SP3 and I am...

    I'm in the middle of installing SP3 and I am getting boxes with warnings like this:

    Setup cannot copy the file dumprep.exe

    Ensure that the location specified below is correct, or change it and...
  23. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Would it be best to install Service Pack 3 before...

    Would it be best to install Service Pack 3 before I download new anti-virus software and firewall?
  24. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    One more computer protection question. Is it...

    One more computer protection question. Is it possible that the reason I was infected was because I had not updated Java, etc. or should a good Antivirus program catch that kind of thing even if I...
  25. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I think I'll wait until after the antivirus...

    I think I'll wait until after the antivirus installation for final instructions. This computer is still quite a mystery to me and you never know, I might push the "erase all programs that help me in...
  26. Thread: Can't run HJT

    by wonder
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    25,039

    Thanks for the info! So does my computer look...

    Thanks for the info!

    So does my computer look clean to you...or at least cleaner? :)
  27. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    My computer seems to be running fine, but I am...

    My computer seems to be running fine, but I am concerned about accessing Google to see if it redirects me because my McAfee apparently needs to be reinstalled. Maybe I should try one of the free...
  28. Thread: Can't run HJT

    by wonder
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    New Attach log: UNLESS SPECIFICALLY...

    New Attach log:


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-07-30.01)


    ==== Disk Partitions =========================
  29. Thread: Can't run HJT

    by wonder
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    New dds log: DDS (Ver_09-07-30.01) -...

    New dds log:



    DDS (Ver_09-07-30.01) - NTFSx86
    Run by Mary at 17:57:12.12 on Mon 09/07/2009
    Internet Explorer: 7.0.5730.13

    ============== Running Processes ===============
  30. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Here's the paste from otm: ==========...

    Here's the paste from otm:



    ========== FILES ==========
    c:\windows\system32\Data moved successfully.
    c:\program files\Common moved successfully.
    ========== REGISTRY ==========...
  31. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Newest Attach log: UNLESS SPECIFICALLY...

    Newest Attach log:



    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-07-30.01)
  32. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Newest DDS log: DDS (Ver_09-07-30.01) -...

    Newest DDS log:


    DDS (Ver_09-07-30.01) - NTFSx86
    Run by Mary at 10:05:07.15 on Mon 09/07/2009
    Internet Explorer: 7.0.5730.13

    ============== Running Processes ===============
  33. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Here's the log. dds log next post. ...

    Here's the log. dds log next post.

    Malwarebytes' Anti-Malware 1.40
    Database version: 2750
    Windows 5.1.2600 Service Pack 2

    9/7/2009 9:49:47 AM
    mbam-log-2009-09-07 (09-49-47).txt

    Scan...
  34. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Here's the new attach log. UNLESS...

    Here's the new attach log.


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-07-30.01)


    ==== Disk Partitions =========================
  35. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Here is the new dds log. DDS...

    Here is the new dds log.


    DDS (Ver_09-07-30.01) - NTFSx86
    Run by Mary at 21:37:59.45 on Sun 09/06/2009
    Internet Explorer: 7.0.5730.13

    ============== Running Processes ===============
  36. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    I've completed the list on post #52 except for...

    I've completed the list on post #52 except for new dds log. That's next. Here is the Kaspersky report.
  37. Thread: Can't run HJT

    by wonder
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    25,039

    Okay. I restored it to September 2nd and...

    Okay. I restored it to September 2nd and 5:59:40pm and I now have remove available. Which programs would you like me to remove?
  38. Thread: Can't run HJT

    by wonder
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    25,039

    Still no remove button.

    Still no remove button.
  39. Thread: Can't run HJT

    by wonder
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    135
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    25,039

    Okay, it's done.

    Okay, it's done.
  40. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Under "Fixing a Problem" and then choosing "using...

    Under "Fixing a Problem" and then choosing "using system restore to undo changes" I get the following choices:


    To undo the last restoration
    Access System Restore through Help and Support. ...
  41. Thread: Can't run HJT

    by wonder
    Replies
    135
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    25,039

    Did you want me to continue with updating flash,...

    Did you want me to continue with updating flash, java,ATF, etc. or should I wait on those?
  42. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Hi! Here's the zipped file.

    Hi!
    Here's the zipped file.
  43. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Just in case you need it, here's more info on...

    Just in case you need it, here's more info on c:\Qoobox folder.

    There are 6 files and 2 folder in c:\Qoobox. Folders: BackEnv and Quarantine. Files: Add-Remove Programs,...
  44. Thread: Can't run HJT

    by wonder
    Replies
    135
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    25,039

    Can't find the uninstall file.

    Can't find the uninstall file.
  45. Thread: Can't run HJT

    by wonder
    Replies
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    25,039

    Attached below...maybe. McAfee just popped up...

    Attached below...maybe.

    McAfee just popped up a screen about artemis trojan even though the program is disabled. Weird.
  46. Thread: Can't run HJT

    by wonder
    Replies
    135
    Views
    25,039

    I apparently don't have a paint program now. I...

    I apparently don't have a paint program now. I believe I used to, but don't know where it went! I can get the screenshot to show up when I paste it to an email. When I try to save the picture (on...
  47. Thread: Can't run HJT

    by wonder
    Replies
    135
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    25,039

    Working on it right now.

    Working on it right now.
  48. Thread: Can't run HJT

    by wonder
    Replies
    135
    Views
    25,039

    The only two programs that have the remove button...

    The only two programs that have the remove button are Abacast and Hijackthis.

    I have taken a screen shot, but it won't let me paste it to this post. I tried and I can paste it to email. Is...
  49. Thread: Can't run HJT

    by wonder
    Replies
    135
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    25,039

    I've already uninstalled the out-of-date version...

    I've already uninstalled the out-of-date version of Flash that was on my computer...I haven't installed the newest version yet. Just thought you should know. I didn't do anything to shockwave.
    ...
  50. Thread: Can't run HJT

    by wonder
    Replies
    135
    Views
    25,039

    I have found shockwave 11 and other shockwave...

    I have found shockwave 11 and other shockwave files under c:\documents and settings\Mary\Appliation Data\Adobewhile performing a search for shockwave.

    When I right click on the folder, I see...
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