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Hi, Juliet,

I am working with a guy from What The Tech now but he has suggested I get back in touch with you to ask you about uninstalling and deleting the programs and logs that I now have on my...

Hi, Juliet,

Thanks so much for all your help. I will visit that site tomorrow and do as you have suggested. I appreciate your time so much!
Maureen

I uninstalled all 15 updates there were from 4/15/16. I did a restart and it was so slow that I decided to just hit the power button. I got the screen that said Windows failed to start. The two...

Ok, so I'm not sure how I found this but I eventually got to a list of updates. There are 15 updates dated 4/15/16, which is the date things went bad. Can I uninstall only those updates and see...

Hi, Juliet,
Sorry for the delay in getting back to you. Life sometimes gets in the way!
I will check out the suggestions today and respond later today. Thanks!

Yup, I did that and the furthest back I could go was April 19th so I ran the System Restore. The computer is still the same. I was hoping to go back before the 15th. Also, the Windows Update list...

I just went back in to System Restore to run but now the date of April 15 is no longer an option. That is when the Windows update created a problem. How can I restore to a point before that when...

Hi, Juliet,

I am ready to do a system restore. My only concern is that it is telling me that two drivers may not be working properly after the restore and may have to be reinstalled.
Microsoft...

Hi, Juliet,

I tried the first two suggestions....no change.

After reading through the sevenforums website tutorial, it is more than I am comfortable with doing. Uninstalling and possibly...

Hi, Juliet,
There are a bunch of logs so I hope this is the right one. BTW, the computer is the same, very slow and fading in and out windows. No change. Thanks.

Tweaking.com - Windows Repair...

Ugh, so another screw up. Sorry. Got in late last night and without thinking rebooted before doing a restore. Now, this morning, just staring at the computer once again, not knowing if I should go...

Also, I did get your Pm, just did not get any alert that it was there. No worries. I did read through everything on that link. I have not read through your latest post stuff but will once I feel...

Oh, boy, Juliet, I think I screwed up. Have been going through the steps and on step 3 I did not reboot the computer. Yikes. I did step four and now I don't know if I should create a restore point...

Hi, Juliet,

Yes, I tried the Norton disable/enable with reboot....no change. Sorry for not letting you know.

Also tried the Microsoft update on/off...no change.

No, I did not receive a PM...

Here is the log. Computer is same, still slow and laggy.

Fix result of Farbar Recovery Scan Tool (x64) Version:18-04-2016
Ran by The Arnolds (2016-04-21 13:07:54) Run:2
Running from...

Hi, Juliet,
Thank you for answering all of my questions!

I am including the log from Rogue Killer. There was no malware found when I ran the malwarebytes so the message was "no clean up...

Hi, Juliet,

Thanks for the explanations.

Norton has been updating as usual.

Microsoft updates have never been an issue but this all problem started with the most recent update last week. ...

Hi, Juliet,

I have no idea what this is.
PCDoctor
Is what was found in your logs a left over from an incomplete uninstall?

The computer is still very slow and laggy. The windows open and...

Hi, Juliet,
Thanks so much for your help. Below please find the three logs.
I thought I should tell you that I got an application error box when I opened the Farber tool. Not sure if it is...

Hi,

I'm not even sure if this is a malware problem. My computer did an automatic update overnight and the next morning the computer was VERY slow. I tried rebooting but it didn't change...

Hi, Adam,

Thanks again for all of your help and expertise! It is much appreciated!
Take care!
Maureen:)

Hi, Adam,

It seems you were right - the entry is gone with this last Spybot scan. Here you go!

Hi, Adam,

No worries about the delay! Life is constantly getting in the way, isn't it? lol

I am sending you the screen shot of what happens when I follow the instructions. Do I want to say...

Hi, Adam,

I just updated and ran the new Spybot and lookie what it found. The first entry is Fraud.FedexWord. Does that mean it is still in there and if so, why, and what do I do with it? Also,...

Hi, Adam,

I uninstalled ComboFix, d/l OTL and ran it, d/l Delfix and ran it, rebooted and all the desktop icons are now gone. I can't thank you enough for helping me with all the issues. The...

Hi, Adam,

Wow, thank you for the indepth information and reading links you have suggested. I will read a bit at a time and hope to understand even a fraction of it!
A few things -

* Do I...

Hi, Adam,

* As per your initial reply today, I don't seem to be having any issues with the computer. It is booting up just as it used to, without delays.
* Thanks for the info on VoiceFive. I...

Ok, Adam, we did so much that I did not remember uninstalling Spybot! I will hold off with anything until I hear from you. Thanks!

Hi, Adam,

I decided to run my regular scans. MSE was fine, Malwarebytes was fine. Spybot is gone! I will download it again but I see there are two to choose from. Which one should I get? ...

Hi, Adam,

IE seems to be working fine now. I am able to get into the websites and my email without issue. Do you have any idea how it got messed up? Just curious! You have also provided me...

One more thing, Adam.

I just noticed that I am getting a msg at the bottom of a webpage that ar.voicefive.com is a pop up being blocked. Have not seen this before. Just did a quick search and...

Hi, Adam,
Let's give this quote thing a whirl! lol



Ok, so still having issues with IE. IE will not let me access Google, my email on Xfinity by Comcast (my provider) and I can't get into...

Hi, Adam,

There are no logs to post here.

•Are you still experiencing the issue with your My Documents folder?
No, that seems to be cleared up.


•Are you still experiencing the issue with...

Hi, Adam,

* No, there is no warning from the Action Center now.

* I am attaching the screen shot you asked for.

* I am using IE 11 and I can go to some websites but not others. I use...

Hi, Adam,

I came onto the computer to check to see if there was something in my email. I get a blank page when I click on the email icon. Nothing. At first I got the
about:Blank Page but now...

Hi, Adam,

Ok, so I was looking through my documents to find a medication file for my mother and saw that within My Documents Library folder I have My Pictures, My Videos, and My Music. I now have...

Hi, Adam,

MSE did not find any threats on the computer. According to the history, the last time something was found was on June 16 - PWS:Win32/Zbot and TrojanDownloader:Win32/Kuluoz.D. Both were...

Hi, Adam,

I am sending the Combofix text alone in case it is too big to send along with the MSE scan results.

ComboFix 14-06-30.01 - The Arnolds 06/30/2014 11:19:13.1.4 - x64
Microsoft...

Hi, Adam,
Below is the ESET scan. Another note, the computer seems to be a bit slow booting up each time. Everything loads okay but it takes longer than it used to. Also, in the Notification Area...

Hi, Adam,

Not sure what to check off here. Enable or Disable?

Good morning, Adam,
Here is the Malwarebytes log. I will get the ESET scan going and send it to you later when it is finished. Thanks.


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan...

It was after I did the install from the link you provided. I have not done any uninstall yet.

Hi, Adam,

It was after I did the install from the link you provided. I have not done any install yet.
Below is what is listed:

Java 7 Update 60
Java(TM) 6 Update 27 (64-bit)

Will wait to...

Adam,

Just as a side note, when I am sitting here working on the homework you have given me, the computer "ticks" away, as if it is processing stuff, even if I am not running anything or doing...

Hi, Adam,

On Malwarebytes scan, do I uncheck Use Advanced Heuristics Engine (Shuriken) and Scan within archives or leave them checked?

Hi, Adam,
Java asked if I wanted to run the program and that it may put my computer at risk. I clicked no and copied this. Should I do something?

Java Plug-in 10.60.2.19
Using JRE version...

Hi, Adam,
I got the same "No results found" when I searched for the AdwCleaner[S0]. I must have screwed this up. So sorry.

I'm sending the first task results now so if the computer has to...

Hi, Adam,
Here you go -


SystemLook 30.07.11 by jpshortstuff
Log created at 20:03 on 27/06/2014 by The Arnolds
Administrator - Elevation successful

========== filefind ==========

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 22-06-2014
Ran by The Arnolds at 2014-06-25 19:28:00
Running from C:\Users\The Arnolds\Desktop
Boot Mode: Normal...

Hi, Adam,
I typed AdwCleaner[SO] but got "no results found". I'm so sorry if I did something to make it disappear. As far as any performance issues, I only saw what MSE picked up on a regular scan...