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  1. Thank you for reporting this issue. To fix...

    Thank you for reporting this issue.


    To fix this issue, please go to:
    Start Center > Settings (tick “Advanced User Mode” if you do not see “Settings”) > System Integration

    In System...
  2. Replies
    1
    Views
    3,645

    Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  3. Replies
    1
    Views
    2,087

    If the scan appears to stall while scanning for...

    If the scan appears to stall while scanning for "Zlob.ZipCodec"; please download and run this small installer:
    https://www.safer-networking.org/files/spybotsd2-install-iefreezefix.exe

    This...
  4. Replies
    1
    Views
    2,634

    This issue is likely caused by an error with the...

    This issue is likely caused by an error with the "KERNELBASE.dll" module.

    You can find several suggestions for solutions to this issue here:...
  5. Replies
    4
    Views
    4,075

    Hi GreatProduct, You can restore quarantined...

    Hi GreatProduct,

    You can restore quarantined files using the instructions here:
    https://www.safer-networking.org/faq/how-do-i-restore-previously-removed-files-that-are-in-quarantine/



    If...
  6. Replies
    4
    Views
    2,540

    This is not an issue I have encountered before...

    This is not an issue I have encountered before with Spybot, it is possible another program on your PC triggered the restart.


    Are you running Spybot as an administrator?

    You can do this by...
  7. To fix this issue, please delete the file "Post...

    To fix this issue, please delete the file "Post Windows 10 Spybot-install" from your Desktop.

    Please also delete the folder:
    C:\Program Files\Common Files\AV\Spybot - Search and Destroy

    ...
  8. Thread: Update Errors

    by niall2
    Replies
    1
    Views
    1,918

    Please see here for instructions if you are...

    Please see here for instructions if you are experiencing any issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this does not solve your...
  9. Replies
    1
    Views
    1,653

    Regarding the message about Spybot updating;...

    Regarding the message about Spybot updating; please see here:
    https://www.safer-networking.org/faq/it-constantly-says-this-software-is-being-updated-in-the-start-center/



    Regarding your PC...
  10. Replies
    5
    Views
    2,965

    If Spybot appears to stall on "Zlob.ZipCodec" at...

    If Spybot appears to stall on "Zlob.ZipCodec" at the end of a System Scan, please download and run this small installer:
    https://www.safer-networking.org/files/spybotsd2-install-iefreezefix.exe
    ...
  11. Thread: Windows 10

    by niall2
    Replies
    4
    Views
    3,763

    This is an issue with Windows Defender. Windows...

    This is an issue with Windows Defender. Windows disables this program if it detects another antivirus program on your PC.

    You can avoid this issue with Spybot by following the instructions below....
  12. Replies
    3
    Views
    1,442

    Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  13. Replies
    1
    Views
    1,223

    To fix this issue, please delete the file "Post...

    To fix this issue, please delete the file "Post Windows 10 Spybot-install" from your Desktop.

    Please also delete the folder:
    C:\Program Files\Common Files\AV\Spybot - Search and Destroy

    ...
  14. Replies
    1
    Views
    1,912

    Please see here for instructions if you are...

    Please see here for instructions if you are experiencing any issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this does not solve your...
  15. Thread: Stuck on update

    by niall2
    Replies
    1
    Views
    1,482

    Please see here for instructions if you are...

    Please see here for instructions if you are experiencing any issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this does not solve your...
  16. Thread: Error Updating

    by niall2
    Replies
    3
    Views
    1,568

    Sorry whyzerman, This link should work...

    Sorry whyzerman,

    This link should work correctly:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  17. Thread: Error Updating

    by niall2
    Replies
    3
    Views
    1,568

    Hi jamesjoey, Please see here for instructions...

    Hi jamesjoey,

    Please see here for instructions if you are experiencing any issues downloading updates for Spybot:
    https://www.safer-networking.org/faq...update-failed/

    If this does not work,...
  18. Thread: update failing

    by niall2
    Replies
    2
    Views
    950

    Hi Alkane, Please see here for instructions if...

    Hi Alkane,

    Please see here for instructions if you are experiencing any issues downloading updates for Spybot:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this...
  19. Replies
    2
    Views
    1,637

    Hi jhaber31, Have you tried the steps listed...

    Hi jhaber31,

    Have you tried the steps listed here for users who are experiencing issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  20. Replies
    1
    Views
    2,770

    This is an issue with Windows Defender. Windows...

    This is an issue with Windows Defender. Windows disables this program if it detects another antivirus program on your PC.

    You can avoid this issue with Spybot by following the instructions below....
  21. Thread: Download Error

    by niall2
    Replies
    1
    Views
    966

    We did exceed our traffic limit causing the...

    We did exceed our traffic limit causing the installer to be temporarily inaccessible. This issue has been fixed now.

    The portable edition of Anti-Beacon can be downloaded from here:...
  22. Replies
    1
    Views
    2,007

    Hi crevster11, Are you running Spybot as an...

    Hi crevster11,

    Are you running Spybot as an administrator? You can do this by right-clicking the Spybot icon on your Desktop, and choosing the option to "Run as administrator" to launch Spybot.
    ...
  23. Replies
    1
    Views
    4,596

    Please see here for instructions if you are...

    Please see here for instructions if you are experiencing any issues downloading updates for Spybot:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this issue has...
  24. Replies
    2
    Views
    4,256

    Hi djinnmaster, This is an issue with Windows...

    Hi djinnmaster,

    This is an issue with Windows Defender. Windows disables this program if it detects another antivirus program on your PC.

    You can avoid this issue with Spybot by following the...
  25. Replies
    3
    Views
    1,112

    Hi Corinne, Please see here for instructions...

    Hi Corinne,

    Please see here for instructions if you are having issues downloading updates for Spybot:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

    If this issue...
  26. Please go to the Spybot program folder:...

    Please go to the Spybot program folder:
    C:\Program Files (x86)\Spybot - Search & Destroy 2

    Here, run the file SDCleaner(.exe) as an administrator using the instructions above. This will open the...
  27. Hi Jaschoon, Are you able to update Spybot...

    Hi Jaschoon,

    Are you able to update Spybot without issues? If not, please see here for instructions to try to fix this issue:...
  28. `To fix this issue, please delete the file "Post...

    `To fix this issue, please delete the file "Post Windows 10 Spybot-install" from your Desktop.

    Please also delete the folder:
    C:\Program Files\Common Files\AV\Spybot - Search and Destroy

    ...
  29. Confirmed: Please go to the Spybot program folder:...

    Please go to the Spybot program folder:
    C:\Program Files (x86)\Spybot - Search & Destroy 2

    and run the file SDCleaner(.exe) as an administrator by right-clicking the file and choosing the option...
  30. Replies
    5
    Views
    7,458

    If you are using the latest version, Spybot...

    If you are using the latest version, Spybot Anti-Beacon 1.5, Bing should not be blocked.




    Regarding BitDefender compatibility; if you manually edit the hosts file entries from Spybot...
  31. See here for more information if you are...

    See here for more information if you are experiencing any issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  32. Replies
    1
    Views
    1,037

    See here for more information if you are...

    See here for more information if you are experiencing issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  33. Replies
    1
    Views
    1,390

    See here for information if you are experiencing...

    See here for information if you are experiencing any issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  34. Replies
    1
    Views
    850

    Please contact our support team for a fix for...

    Please contact our support team for a fix for this issue:
    https://www.safer-networking.org/contact/home-edition-support/
  35. Replies
    1
    Views
    1,749

    See here for more information if you are...

    See here for more information if you are experiencing issues downloading updates:
    https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
  36. Replies
    1
    Views
    4,187

    You can then download Spybot 2.4 from the link...

    You can then download Spybot 2.4 from the link below:
    http://spybot-mirror.com/files/spybot-2.4.exe

    This can be upgraded to version 2.5 by running the "Post Windows 10 Spybot-install" file that...
  37. Spybot continues to be compatible with Windows...

    Spybot continues to be compatible with Windows 10. However, this update appears to uninstall Spybot and a number of other programs on certain users' PCs. Spybot is listed in the MS Consumer Security...
  38. Replies
    2
    Views
    3,809

    Please delete the file "Post Windows 10...

    Please delete the file "Post Windows 10 Spybot-install" from your Desktop if you don't plan to upgrade to Windows 10.

    Please also delete the folder:
    C:\Program Files\Common Files\AV\Spybot -...
  39. Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  40. Replies
    1
    Views
    943

    Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  41. Replies
    3
    Views
    1,320

    Please go to your Spybot program folder at:...

    Please go to your Spybot program folder at:
    C:\Program Files (x86)\Spybot - Search & Destroy 2

    or for 32-bit PCs:
    C:\Program Files\Spybot - Search & Destroy 2


    Here, run "unins000.exe" as an...
  42. Replies
    11
    Views
    33,459

    Hi Franke, If updates are not working since...

    Hi Franke,

    If updates are not working since upgrading to Windows 10, Spybot may not have been reinstalled correctly during the upgrade process. Please uninstall and reinstall Spybot using the...
  43. Replies
    4
    Views
    3,476

    It sounds like Spybot may not have been...

    It sounds like Spybot may not have been reinstalled correctly during the upgrade process to Windows 10. Please uninstall and reinstall Spybot using the instructions below to see if this solves your...
  44. Replies
    3
    Views
    1,320

    Hi Grace, If you go to the Spybot program...

    Hi Grace,

    If you go to the Spybot program folder ("C:\Program Files (x86)\Spybot - Search & Destroy 2"), are there two files here called "license.key" and "license.txt". If not, your license may...
  45. Hi Sheldor, You say you found where it was...

    Hi Sheldor,

    You say you found where it was being called in Task Manager and have disabled it. Where was this exactly? What was the name of the file?

    Removing the "Post Windows 10...
  46. Replies
    4
    Views
    1,223

    Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  47. Replies
    1
    Views
    1,407

    You can select/deselect drives for scanning by...

    You can select/deselect drives for scanning by going to:
    Start Center > System Scan > Stop Scan

    Click the dropdown beside "Show scan results", and choose "Scan with different options".

    Here,...
  48. Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to give Spybot the permissions it...
  49. Replies
    4
    Views
    1,608

    Have you updated Spybot as an administrator at...

    Have you updated Spybot as an administrator at least once?

    You can run Spybot as an administrator by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be...
  50. Replies
    11
    Views
    33,459

    Are you running Spybot as an administrator? ...

    Are you running Spybot as an administrator?

    You can do this by right-clicking the Spybot icon and choosing the option to "run as administrator". This must be done to allow Spybot access to certain...
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