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    Thanks Juliet. This will take me some time. ...

    Thanks Juliet. This will take me some time.

    Is there a reason the MS issue is hush hush?

    And are you saying YOU see an issue with Kaspersky on my machine or is it something you've read? Maybe...
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    Hi Juliet I hope you had a nice holiday...

    Hi Juliet

    I hope you had a nice holiday season.

    So I downloaded the program from Microsoft that was supposed to address my update issues. I ran it and it just seemed to get caught in a loop...
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    Juliet I rant the rootkit scan and there was...

    Juliet

    I rant the rootkit scan and there was no log. It said no malware was found the computer is clean.

    I will review your other posts but maybe I need to work instead on hardware/software...
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    Thanks for your help on this Juliet *just a heads...

    Thanks for your help on this Juliet *just a heads up, I may be a bit slow to respond/address this given heading into xmas week and working late, family obligations, etc so I haven't had much time in...
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    Hi Juliet I can't recall but probably about...

    Hi Juliet

    I can't recall but probably about 3-5 years max. Probably closer to 3 years.

    I haven't booted into safe mode. I'm not sure how to do that. I'm a little nervous with the advance level...
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    I'd still like your help removing the Toshiba...

    I'd still like your help removing the Toshiba stuff. I will research the startup repair thread and get back to you.

    thank you for your patience
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    Sorry Juliet. I've been tied up with work in...

    Sorry Juliet. I've been tied up with work in holidays. I will respond to your last message
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    Hi Juliet I've been running it over the...

    Hi Juliet

    I've been running it over the weekend and testing at different times. Overall, it still is pretty slow, at various operations.

    For example, when I open it up to log in, sometimes I...
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    Hi Juliet Hope you had a nice Thanksgiving. ...

    Hi Juliet

    Hope you had a nice Thanksgiving.

    FYI, the message I get from Hijack this is as follows: "For some reason your system denied access to the hosts file....."

    Am fixing as you...
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    Hi Juliet here is the hijack this log....

    Hi Juliet

    here is the hijack this log. Incidentally 1) your specific instructions were not the same pattern but rather it simply went straight to "run scan and open log" after I executed, there...
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    Hi Juliet I tried running the file checker and...

    Hi Juliet

    I tried running the file checker and I got a message that said: Error 87 the cleanup image option is unknown.

    Chris
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    Hi Juliet I don't really understand the...

    Hi Juliet

    I don't really understand the context of your question concerning updates for Kaspersky. Are you asking if it was running updates when I was trying to access the web? I don't think it...
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    Juliet I'm trying to Printscreen my...

    Juliet

    I'm trying to Printscreen my add/remove programs page (it looks very different than your list) so you can show what to remove from it. But I can't printscreen for some reason.

    I don't...
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    Hi Juliet Yes, I would like to get rid of any...

    Hi Juliet

    Yes, I would like to get rid of any bloatware. Just today, booting up my computer after it installed updates took like 5+ minutes. Before I rebooted, when I hit the Start button, it took...
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    Hi Juliet I ran Etscan and there were no...

    Hi Juliet

    I ran Etscan and there were no threats found and no files cleaned. So it did not produce a report. It took 5 hours and change.

    Can we get rid of the Toshiba apps and wild tangent...
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    Hi Juliet Thanks for your patience! Note:...

    Hi Juliet

    Thanks for your patience!

    Note: Adaware did not technically ask to "clean and repair" but rather "quarantine". Not sure if it was supposed to but I think it quarantined my Toshiba...
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    Malware issues?

    Hi guys

    My machine has been a slug recently and I've seen several virus threats that I am not sure Kaspersky caught, so I suspect some infection.

    Another issue is that when I try to run aswmbr,...
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    Just got the results. Wow am i bummed. Hard drive...

    Just got the results. Wow am i bummed. Hard drive is toast and data cannot be recovered by conventional means. They have to send it out to a data recovery center and estimate just to retrieve data is...
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    I will let you know, thanks Ken

    I will let you know, thanks Ken
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    hi ken I'm throwing in the towel on this repair...

    hi ken
    I'm throwing in the towel on this repair myself. I think we're spoiled on this website because you guys give such explicit instruction. I am not comfortable with my skills to follow the...
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    Hi Ken Apparently i was already registered on...

    Hi Ken

    Apparently i was already registered on that site (you guys probably have referred me there in the past); it is under the name Loopi.
    Here is a link to my post:
    ...
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    Hi Ken Ok, thanks for the F8 tip. So I did...

    Hi Ken

    Ok, thanks for the F8 tip. So I did what you asked this morning and it did bring up the screen for "last know good configuration". I selected that option and hit enter and ultimately it did...
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    hi ken thanks so much for helping me out....

    hi ken

    thanks so much for helping me out. unfortunately i seem to be having some serious problems. i hadn't restarted my computer since i posted my logs and when i did and hit F2 on startup, i...
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    Nasty, nasty virus deleted my restore points

    I noticed today that Kaspersky blocked a link but I may have inadvertently clicked through to the site. In any case, I started to notice a suspicious slowing in operation and when I tried to reboot,...
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    Thanks Ken. Will do. Thanks for all the...

    Thanks Ken.

    Will do.

    Thanks for all the help.

    Loopy
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    Ken - I removed update 20, and in addition to...

    Ken -

    I removed update 20, and in addition to the update 29 which is what i will leave on, there is a program called Java DB 10.5.3.0

    can i delete that one too?
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    I will look for that, thanks Ken. Thanks for...

    I will look for that, thanks Ken.

    Thanks for all your help.

    Loopy
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    Thank you Ken for all your help and advice. ...

    Thank you Ken for all your help and advice.

    Cleaned up the OTL and looked into the JAVA update info...unfortunately it is too technical for me...the links to JAVA are confusing and there's no...
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    Ken I think all is ok at this time with virus...

    Ken

    I think all is ok at this time with virus activity - nothing seems to be interfereing so if you're happy, io'm happy.

    i am still working out some kinks with the wireless networking...
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    Hi Ken I read that link about PC Optimizer but...

    Hi Ken

    I read that link about PC Optimizer but i couldn't remember that program at all and i certainly know i never paid for a registry cleaner (I know CCleaner is on the machine but it was free)....
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    hi ken attached are the results of the two...

    hi ken

    attached are the results of the two logs:

    OTL logfile created on: 11/24/2011 12:35:40 PM - Run 1
    OTL by OldTimer - Version 3.2.31.0 Folder = C:\Documents and Settings\Erin\Desktop...
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    Thanks Ken I get it now re: system restore. I...

    Thanks Ken

    I get it now re: system restore. I guess i thought we were going back to an old point versus creating a new one.

    So performed those tasks and everything went smoothly.

    Anything...
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    ken if i reset the system restore point, will...

    ken

    if i reset the system restore point, will it impact what i did regarding networking with Paws???

    chris
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    hi ken there do not seem to be any unwanted pop...

    hi ken
    there do not seem to be any unwanted pop ups or browser redirects...

    so i ran the esat scan but somewhere around 60% complete the scan stopped (i may have hit a key accidentally), so i...
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    Hi Ken Paws was great help on the other forum...

    Hi Ken

    Paws was great help on the other forum and was able to get me back up and running with an internet connection. It appears that there was some conflict between the wireless card software and...
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    Thank you for your help Ken. I have posted to...

    Thank you for your help Ken.

    I have posted to the site as you suggested at the following link:

    http://forums.whatthetech.com/index.php?showtopic=121181


    Will stay in touch during the...
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    Hi Ken I ran the flush and the system rebooted...

    Hi Ken

    I ran the flush and the system rebooted but no change after that.

    Then i ran the hosts file and got the following message:

    your HOSTS file is marked as a "system file" and can NOT be...
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    Follow up logs

    thank you Ken 545 for the quick reply

    please note that when i installed malwarebytes on the other machine, i could not update the program (72 days old) as it is not connected to the internet.
    ...
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    IE not working/Networking disabled

    Our second laptop has symptoms that make me suspect there is a virus. For starters, my wife is not tach savvy and i see unusual icons on the desktop, but the issue we have is that IE is not...
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    Thank you Shelf life Yes, please keep it open...

    Thank you Shelf life

    Yes, please keep it open for a few days as I process some of the suggestions you posted above.

    Thanks again!
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    Thank you for all your help Shelf life. I...

    Thank you for all your help Shelf life.

    I assume ATF cleaner is sort of like CCleaner?

    I guess i don't have any more questions - does that wrap up our session? I really do appreciate your...
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    Shelf life I hadn't uninstalled McAfee just...

    Shelf life

    I hadn't uninstalled McAfee just yet - I just turned off all its features while you were working with me through all the clean up programs. I turned the features back on the other day...
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    Shelf life Attached is a jpeg screenshot of my...

    Shelf life

    Attached is a jpeg screenshot of my resources. Some of the major consumers look like they might be mcafee, but clearly others are explorer. Can you please look through the list and let...
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    I've heard people say the best anti-virus is...

    I've heard people say the best anti-virus is kapersky? Any thoughts?

    For free antivirus, which do you prefer? I will likely dump Macafee on this machine for something that doesn't use so many...
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    Thanks Shelf Life The only other icon running...

    Thanks Shelf Life

    The only other icon running by the clock is MusicMatch Jukebox by Dell. I don't even use this as far as i know ( I use itunes)....so do you think i should delete the program?
    ...
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    shelf life - It has 256 mb of RAM. I guess i...

    shelf life -

    It has 256 mb of RAM. I guess i mean older in that RAM is not much and total harddrive space is only 50GB compared to today's machines with 4GB of RAM and 500 GB harddrive.

    I...
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    yes, i ran the virtual technician but it didn't...

    yes, i ran the virtual technician but it didn't seem to solve the problem. I will try contacting macafee directly again, but i am also thinking of just dumping it and maybe running avast or avg?...
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    Shelf life Attached please find a new log for...

    Shelf life

    Attached please find a new log for updated malwarebytes and for root repeal.
    Now that i've turned off Macafee (temporarily at least), the computer seems to be running ok. interesting....
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    Well, I ran combo fix first in safe mode, but i...

    Well, I ran combo fix first in safe mode, but i didn't know to run it with networking, so it didn't download the windows recovery console, but it ran the program anyway.

    So the attached log is...
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    I did not install it recently, i've had it for...

    I did not install it recently, i've had it for some time. But recently it seemed to be having trouble downloading updates and finally gave me a message that i needed to contact customer support to...
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