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yep, followed all the steps you suggested, so it's hard to understand just what step, or steps, were effective, but that probably helped, so thanks for that -- I'm not experienced with editing the...

thought I'd share something with you I never thought I'd see again -- see attached jpg

on starting re-installed Chrome I had three extensions that came up -- I've seen people talk about manually...

Thanks BUT

-- I wasn't happy with WebAssistant so un-installed it before I started corresponding with this forum

see attached JPGs for remaining problem

-- Google set up as default search by...

problem persists in Google Chrome -- see attached

uninstalled chrome and re-installed several times, after checking with that program, and despite having the HOST PuPs program installed but still Incredibar is still there -- see graphic
and...

Google Chrome STILL producing new tabs with Incredibar

contents of OTL.txt

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

TL logfile created on: 12/10/2012 6:47:24 a.m. - Run 3
OTL by OldTimer - Version 3.2.69.0 Folder =...

I'm hoping to NOT have to reformat the hard disk and re-install everything BUT


here's the result from SystemLook -- looks exactly the same as before, but haven't checked in detail -- will run...

thanks, you've been really patient BUT, just to "prove" I'm not making this up
am attaching files created after the attempted fix -- combofix.txt and capture of screen of relaunch of google chrome...

some people have claimed in discussions on other forums that it's the New Tab extension, but this seems a legitimate extension in the chrome "repository" (or app store, I guess you could call it) but...

problems continue with google chrome, despite uninstalling and re-installing chrome (about three times now!) -- here's the log -- not sure if it shows anything different from before -- can't find any...

here's the log -- don't know if this affects other programs, still affects them that is -- opened Google Chrome earlier and it opened a new tab with Incredibar! -- so I've tried to delete the google...

well, fingers crossed, it's working properly again -- a pain to fix, but thanks to LastPass and XMarks soon back up to speed

thanks for the assistance

oh, is that all, I did it somewhat differently -- revealed hidden folders/files -- folder removed from AppData Local, also removed it from AppData Roaming --

BUT on re-installing the program...

Start > Run and copy and paste this in %APPDATA% ??

"this" -- what's this?



incidentally, I don't often use chrome but after removing Ff, before re-installing (which I have yet to do)...

ComboFix 12-10-09.01 - Russell 10/10/2012 22:13:09.3.4 - x86
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.64.1033.18.1012.91 [GMT 13:00]
Running from: c:\users\Russell\Desktop\ComboFix.exe...

to clarify, though I did state this at the start -- am using Windows 7 (Home Premium, in fact) and, as I understand it, System Recovery doesn't work in the same way as with the older System Recovery...

didn't "stick around" to check if recovery manager installed but here's ComboFix.txt
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

ComboFix 12-10-09.01 - Russell 10/10/2012 8:46.2.4...

THANKS FOR THE EXPLANATION

here're the two files
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 ...

did search and found DDS referred to as having something to do with Malwarebytes (on BleepingComputer.com, and you've had me run that before) so am attaching that log below -- but can't see any...

that should have read "not SOMETHING I mocked up"

I did a Windows search and what you see is what was in combofix.txt

bogus? don't know what you mean, it's a real screen capture, not sure I mocked up

DDS -- could you remind me what that is,...

see screen capture -- missing menu bar to fit "everything" in -- attached contents of combofix.txt -- looks ok? but??
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

ComboFix...

not sure if I'm doing this right --
you didn't mention the Admin window opening, so I ignored it and proceeded;
CF didn't say to re-boot but Firefox wouldn't work properly so I re-booted;
no...

sorry, "suspended" responding yesterday due to late hour of working -- please don't respond until after I've finished running the programs but to keep you up to date here's output of otl.txt --- no...

All processes killed
========== OTL ==========
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page| /E : value set successfully!
Registry value...

did not knowingly install Tracker Software (until it's something CNET installed to track updates of other software I've installed - can't remember name of that software)

tried to uninstall...

OTL Extras logfile created on: 7/10/2012 8:40:34 p.m. - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Russell\Downloads
Home Premium Edition Service Pack 1 (Version = 6.1.7601) -...

OTL logfile created on: 7/10/2012 8:40:34 p.m. - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Russell\Downloads
Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type =...

attached: Malwarebytes txt report file

please advise further -- problem persists

but neither SB not MWB report any problems

trying to remove Incredibar -- SB said it removed it but didn't -- when re-starting Ff 15.0.1 it returns when i open a new tab: MyStart Incredibar appears

hope I've got this right this time: sure...

I've tried various things to remove Incredibar -- but it seems to be associated with a Firefox extension and despite SB finding it, and saying it's removed it, that's not happening.

Any...