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Thank you for responding with what appears to be the solution. Non-communication in these days and times is very frustrating for customers.

I have paid for a product. Through your action or inaction, it does not work the way you agreed it would when I compensated you for it. You have not resolved the problem or attempted to compensate me...

I had a working complete licensed version of Spybot with A/V on my laptop. It died (got a virus, imagine that) and I got a new laptop. I have installed the new licensed product on the new laptop, but...