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  1. Sounds good! Thank you for the help. I try to...

    Sounds good! Thank you for the help. I try to teach her to not click on anything unless she is absolutely sure it is safe. She is pretty good and notified me as soon as she saw that warning, but I...
  2. ESET Scanner: 2/3/2021 21:45:06 PM Files...

    ESET Scanner:

    2/3/2021 21:45:06 PM
    Files scanned: 326189
    Detected files: 0
    Cleaned files: 0
    Total scan time: 00:21:22
    Scan status: Finished
  3. OK - thank you! So far the computer has been...

    OK - thank you! So far the computer has been good after the scan this morning. I do not see the threats pop up anymore. Also, I noticed before the scan that a new instance or new tab in Chrome was...
  4. Malwarebytes www.malwarebytes.com -Log...

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 2/3/21
    Scan Time: 12:41 PM
    Log File: 0ad4a13a-6647-11eb-b63e-2cf05d94db41.json

    -Software Information-
    Version: 4.3.0.98
  5. # ------------------------------- # Malwarebytes...

    # -------------------------------
    # Malwarebytes AdwCleaner 8.0.9.1
    # -------------------------------
    # Build: 01-20-2021
    # Database: 2021-01-26.1 (Cloud)
    # Support: ...
  6. FIX Log Fix result of Farbar Recovery Scan...

    FIX Log

    Fix result of Farbar Recovery Scan Tool (x64) Version: 03-02-2021
    Ran by audre (03-02-2021 12:27:08) Run:1
    Running from C:\Users\audre\Desktop
    Loaded Profiles: audre
    Boot Mode: Normal...
  7. Thank you for your quick reply! I ran the...

    Thank you for your quick reply! I ran the programs. One note, I saw this notice about a trojan before I ran them. Please see the attached image. Also, AdwCleaner found no threats as did the...
  8. 13265

    13265
  9. FRST Scan result of Farbar Recovery Scan Tool...

    FRST

    Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 27-01-2021
    Ran by audre (administrator) on DESKTOP-F6KEIFL (Micro-Star International Co., Ltd. MS-7C56) (02-02-2021 20:59:26)...
  10. Addition TXT Additional scan result of Farbar...

    Addition TXT

    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 27-01-2021
    Ran by audre (02-02-2021 21:01:14)
    Running from C:\Users\audre\Desktop
    Windows 10 Pro Version 20H2...
  11. Virus / Malware Detected Google Chrome and Defender PopUp

    Hello! It has been a while since I posted here, but my daughter's computer just had a warning pop up with Google Chrome and Defender indicating multiple viruses. I cannot tell if it is a real alert...
  12. OK - thank you. I tried the first link and was...

    OK - thank you. I tried the first link and was able to get the webcam problem to stop. I will look at the other links too. I have been busy traveling.
  13. Scan result of Farbar Recovery Scan Tool (FRST)...

    Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10.10.2018
    Ran by heitf_000 (administrator) on KAHASUS (13-10-2018 17:08:54)
    Running from C:\Users\heitf_000\Desktop
    Loaded Profiles:...
  14. So Slow - About Ready to Give Up and Format C:

    As the title says. I am back here looking for help. Not sure if it is a virus, software, or hardware problem now. The computer is so slow and is acting very funny. Startup can take forever now.
    ...
  15. Replies
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    7,761

    OK - sorry for the late reply. I installed the...

    OK - sorry for the late reply.

    I installed the new version of ESET. ESET did it's thing and updated/ performed it's first scan. ESET said it found no threats but there were a number of...
  16. Replies
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    Views
    7,761

    OK - I am back :) I went through the ESET...

    OK - I am back :)

    I went through the ESET removal tool. It looks like it worked! ESET is removed from my programs list. My plan is to download the newest version (unless you have better...
  17. Replies
    29
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    7,761

    Thank you Juliet. I am traveling out of the...

    Thank you Juliet. I am traveling out of the country for he next few days on business. I will try your suggestions when I return. It will likely be later this week.
  18. Replies
    29
    Views
    7,761

    Scan result of Farbar Recovery Scan Tool (FRST)...

    Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 06.06.2018 01
    Ran by heitf_000 (administrator) on KAHASUS (10-06-2018 10:15:33)
    Running from C:\Users\heitf_000\Desktop\Safer ...
  19. Replies
    29
    Views
    7,761

    Additional scan result of Farbar Recovery Scan...

    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 06.06.2018 01
    Ran by heitf_000 (10-06-2018 10:17:59)
    Running from C:\Users\heitf_000\Desktop\Safer Networking
    Windows 10 Home...
  20. Replies
    29
    Views
    7,761

    Me too about the Malware scan - and I thought...

    Me too about the Malware scan - and I thought that was all it was but then the next day it took forever to start up and began to freeze. I had to do a hard reset. I reset and it was still having...
  21. Replies
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    Views
    7,761

    Hey good timing! :) So after a few days it was...

    Hey good timing! :)

    So after a few days it was running great. However, yesterday and today it started running slow again. Pretty much back to what it was doing. Malwarebytes was running in the...
  22. Replies
    29
    Views
    7,761

    I am not sure about the router as I tried turning...

    I am not sure about the router as I tried turning my phone into a hotspot and bypassing the router. The computer still could not connect.

    I will try it out for a few days and see how it behaves. ...
  23. Replies
    29
    Views
    7,761

    Thank you. Here are the scan results: ...

    Thank you.


    Here are the scan results:

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/3/18
  24. Replies
    29
    Views
    7,761

    Above are the two logs. It appears neither found...

    Above are the two logs. It appears neither found anything.

    The computer seems better but then again it would run OK for a little bit and then act up and cause problems. I might need to try it...
  25. Replies
    29
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    7,761

    Emsisoft Emergency Kit - Version 2018.4 Last...

    Emsisoft Emergency Kit - Version 2018.4
    Last update: 6/2/2018 10:01:02 PM
    User account: KAHASUS\heitf_000
    Computer name: KAHASUS
    OS version: Windows 10x64

    Scan settings:

    Scan type: Malware...
  26. Replies
    29
    Views
    7,761

    Malwarebytes www.malwarebytes.com -Log...

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/2/18
    Scan Time: 9:25 PM
    Log File: ef8b2fba-66cc-11e8-91c5-50465de5517a.json
    Administrator: Yes

    -Software Information-
  27. Replies
    29
    Views
    7,761

    Adware: # ------------------------------- #...

    Adware:

    # -------------------------------
    # Malwarebytes AdwCleaner 7.1.1.0
    # -------------------------------
    # Build: 04-27-2018
    # Database: 2018-06-01.1
    # Support: ...
  28. Replies
    29
    Views
    7,761

    Rogue: RogueKiller V12.12.19.0 (x64) [May 28...

    Rogue:

    RogueKiller V12.12.19.0 (x64) [May 28 2018] (Free) by Adlice Software
    mail : http://www.adlice.com/contact/
    Feedback : https://forum.adlice.com
    Website :...
  29. Replies
    29
    Views
    7,761

    Thank you Juliet! I removed the Yahoo search...

    Thank you Juliet!

    I removed the Yahoo search and ran the scans.

    FRST is first :)

    Fix result of Farbar Recovery Scan Tool (x64) Version: 16.05.2018 01
    Ran by heitf_000 (02-06-2018 10:59:21)...
  30. Replies
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    Views
    7,761

    Thank you for taking the time to look and help!

    Thank you for taking the time to look and help!
  31. Replies
    29
    Views
    7,761

    Additional scan result of Farbar Recovery Scan...

    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 16.05.2018 01
    Ran by heitf_000 (01-06-2018 14:21:37)
    Running from C:\Users\heitf_000\Desktop\Safer Networking
    Windows 10 Home...
  32. Replies
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    Views
    7,761

    Computer Running Extremely Slow

    My computer started running very slow recently at startup and general use. It seems to lock up randomly. I just noticed my Windows Theme has changed. I could not run the aswMBR. I tried twice and...
  33. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Done. Thank you. I downloaded the Avast...

    Done.

    Thank you.

    I downloaded the Avast tool. I have used it in the past. I think I will try that for a bit.
  34. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Yeah - not sure. Maybe it was disabled... ...

    Yeah - not sure. Maybe it was disabled...


    Sounds good - let me know what you want to do next. Thank you!
  35. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Sorry - I was closing various windows and it...

    Sorry - I was closing various windows and it looks like i forgot to click the Quarantine selected in the Emsisoft program. I just did it.
  36. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    The computer seems much better now although I am...

    The computer seems much better now although I am a little concerned if everything is gone considering what was on here.

    Thank you! Are they any more scans we should run?

    I know she likes to...
  37. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Emsisoft Emergency Kit - Version 2018.3 Last...

    Emsisoft Emergency Kit - Version 2018.3
    Last update: 4/26/2018 7:41:48 PM
    User account: LAPTOP-75FBA145\Audrey
    Computer name: LAPTOP-75FBA145
    OS version: Windows 10x64

    Scan settings:

    Scan...
  38. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    I know right? Not sure how she got all these......

    I know right? Not sure how she got all these...

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 4/26/18
    Scan Time: 6:02 PM
    Log File: 916ca00e-499d-11e8-afa8-2c600cc64bc2.json...
  39. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    OK sorry it took so long. That Rogue Killer took...

    OK sorry it took so long. That Rogue Killer took forever but found A LOT. And the AdwCleaner found a lot too. Thank you so much for your help!!! Here is the last log:

    #...
  40. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Here are the RogueKiller results. I will have...

    Here are the RogueKiller results. I will have the final ADWCLEANER later today.

    RogueKiller V12.12.14.0 (x64) [Apr 23 2018] (Free) by Adlice Software
    mail : http://www.adlice.com/contact/...
  41. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Thank you Juliet! Here is the FRST fix log. I...

    Thank you Juliet! Here is the FRST fix log. I will run the other tools next.

    Fix result of Farbar Recovery Scan Tool (x64) Version: 25.04.2018
    Ran by Audrey (25-04-2018 20:36:21) Run:2
    Running...
  42. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    ADDITION LOG Additional scan result of...

    ADDITION LOG


    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 23.04.2018
    Ran by Audrey (24-04-2018 22:59:53)
    Running from C:\Users\Audrey\Desktop\GAMES
    Windows 10 Home...
  43. Thread: Possible Trojan

    by felhet
    Replies
    18
    Views
    18,566

    Possible Trojan

    I am having problems with my daughter's computer. I hard to do a hard reset as it wasn't responding and when I restarted Microsoft Malicious Software Removal tool had found some threats.
    ...
  44. Great! Thank you so much! :)

    Great! Thank you so much! :)
  45. OK, I was thinking of actually removing Norton on...

    OK, I was thinking of actually removing Norton on this computer and installing ESET as I have it already on another computer and seem to like it. Please let me know if you have a different...
  46. FRST: Scan result of Farbar Recovery Scan Tool...

    FRST:

    Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 04-02-2014
    Ran by Linda (administrator) on LINDA-HP on 04-02-2014 18:25:54
    Running from C:\Users\Linda\Desktop
    Windows 7...
  47. Sounds good, thank you. Addition: ...

    Sounds good, thank you.

    Addition:

    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 04-02-2014
    Ran by Linda at 2014-02-04 18:27:13
    Running from C:\Users\Linda\Desktop
    Boot...
  48. I ran the cleaner again, but I was a little...

    I ran the cleaner again, but I was a little confused on how to only remove the files you specified. I clicked clean and I am not sure what it really did. I reran the cleaner and here is the log:
    ...
  49. Panda: Broken Link. FILE: File not...

    Panda:

    Broken Link. FILE: File not found:C:\PROGRAM FILES (X86)\ELECTRONIC ARTS\EADM\CORE.EXE to be deleted.

    Broken Link. REGKEY: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[EA Core]....
  50. Hi Thanks, the computer seems to be running well....

    Hi Thanks, the computer seems to be running well.

    OTL:

    All processes killed
    ========== COMMANDS ==========
    Restore point Set: OTL Restore Point
    ========== FILES ==========...
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