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  1. Replies
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    5,507

    Hello Bernd, We need more information. please...

    Hello Bernd,
    We need more information.
    please send us a scaner-log und SB-log fiiles (or complete report) to fp@spybot.info. Thanks in advance!
  2. Replies
    3
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    5,507

    Your log shows that both files are triggered by...

    Your log shows that both files are triggered by the same rule (4E2AF2AC) which is not part of the Exploit.Anifile and Win32.Runonce.sal signatures.
    We recommend to download the new SB-version and...
  3. Fixed: Thank you for reporting this, please ignore this...

    Thank you for reporting this, please ignore this result, it will be removed from our detection database effective with the next detection update scheduled for Wednesday 2014-10-15.
  4. This Product (MyRegistryCleaner) tries to forge a...

    This Product (MyRegistryCleaner) tries to forge a registry key of TuneUp:
    Original registry keys of TuneUp:
    HKEY_LOCAL_MACHINE\SOFTWARE\TuneUp Utilities 201*
    HKEY_CURRENT_USER\Software\TuneUp...
  5. Hello tedus987, we analyzed it and we can...

    Hello tedus987,

    we analyzed it and we can confirm that it not a false positive.
  6. Fixed: Thank you for reporting this, please ignore this...

    Thank you for reporting this, please ignore this result, it will be removed from our detection database effective with the next detection update scheduled for Wednesday 2014-05-07.
  7. Thread: AdFender

    by micha
    Replies
    1
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    2,114

    Fixed: Unfortunately I cannot reproduce this behavior in...

    Unfortunately I cannot reproduce this behavior in test environment. Please send us a complete password-protected report to fp@spybot.info. An archive containing the files in question would be nice as...
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    2,116

    Fixed: Thank you for reporting this false positive. It...

    Thank you for reporting this false positive. It will be fixed with the next detection update.
  9. Replies
    4
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    1,825

    Confirm: Bancos.prx

    Thank you for reporting this false positive. It will be fixed with the next detection update.
  10. Replies
    3
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    2,630

    Fixed: This program doesn't show false threats and...

    This program doesn't show false threats and suggests to improve the speed of your PC. If it really does that - this is another question. Anyway, there is free software which is probably more...
  11. Replies
    3
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    2,630

    Fixed: Thank you for reporting this, please ignore this...

    Thank you for reporting this, please ignore this result, it will be removed from our detection database effective with the next detection update scheduled for Wednesday 2014-02-19.
  12. Replies
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    5,165

    Hello Heron Please send us a couple of samples...

    Hello Heron
    Please send us a couple of samples of the files that were detected as GenHeur.SMHeist, so we can add a generic exception for the MegaScenery software.
    Attach this file file in this...
  13. Fixed (Heuristics): Thank you for reporting this, please ignore this...

    Thank you for reporting this, please ignore this result, it will be removed from our detection database effective with the next detection update scheduled for Wednesday 2014-02-05.
  14. Replies
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    967

    What version of SDPrepPos are you running? Maybe...

    What version of SDPrepPos are you running? Maybe there is a problem with symlinks/symbolic links.
  15. Fixed (Heuristics): Hello Jdurkacs, Please send us a...

    Hello Jdurkacs,
    Please send us a "ExternalParallelRouteRunner.exe"-file to fp@spybot.info for the further analysis.
    Please, compress the file using the password "infected". Thanks in advance!
  16. Replies
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    967

    It isn't realistic that the new-installed Win7...

    It isn't realistic that the new-installed Win7 operating system has such large number of files (9.000.000 Files).
    "White list" operation wasn't planned to use such large number of files.
    Check...
  17. We will try to reproduce , test and investigate ...

    We will try to reproduce , test and investigate this as fast as possible.
  18. This is a known problem and SB is not the cause....

    This is a known problem and SB is not the cause. The possible solution is here: http://helpdeskgeek.com/help-desk/fix-com-surrogate-has-stopped-working-in-windows-7
  19. Thank you for reporting this, we will investigate...

    Thank you for reporting this, we will investigate this.
  20. It is the same issue:...

    It is the same issue: http://forums.spybot.info/showthread.php?68033-Are-these-rootkits
  21. Replies
    3
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    8,804

    Hello Tom, please send us a complete bug report...

    Hello Tom,
    please send us a complete bug report to detections@spybot.info. A zip archive containing the folder in question would be nice as well. Thanks in advance!
  22. Thread: Hotspot Shield

    by micha
    Replies
    3
    Views
    2,864

    Fixed: Confirm

    thank you for reporting this issue, it will be corrected with the next detection update scheduled for Wednesday 2013-09-11.
  23. Replies
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    5,165

    Confirm

    Thank you for reporting this issue, we will analyze it and see what can be done about it.
  24. Replies
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    4,015

    Hallo WHONOZEABOT, try booting your computer...

    Hallo WHONOZEABOT,
    try booting your computer into Safe Mode, then run Spybot, try to remove these items and boot your computer again.

    How to Start Your Computer in Safe Mode:


    Restart the...
  25. Thread: Widgi Toolbar

    by micha
    Replies
    10
    Views
    8,727

    Fixed: Try to remove these items in Windows Safe mode...

    Try to remove these items in Windows Safe mode with administrator privileges.
  26. Thread: IronInstall F/Ps

    by micha
    Replies
    4
    Views
    4,407

    Sorry, we have retested this issue. This is not a...

    Sorry, we have retested this issue. This is not a false positive!
    IronInstall.Toolbar.Amazon is a version of the Amazon Toolbar installed by IronInstall. The EULA and privacy policy cannot be read...
  27. Thread: IronInstall F/Ps

    by micha
    Replies
    4
    Views
    4,407

    Thank you for reporting this false positive. It...

    Thank you for reporting this false positive. It will be fixed with the next detection update.
  28. Replies
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    2,523

    Thanks for reporting. We have added it to our...

    Thanks for reporting. We have added it to our detections.
  29. Replies
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    Happy Birthday, alles gute!!!

    Happy Birthday, alles gute!!!
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