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Hello Ken,
I did what you said , however I started new topic under Spyware / Malware / Virus Removal . I didn't realize I should have posted under the Software / Windows section. Sorry


...

Okay Ken .
I will get up with you soon .
Mike

Ken,
Eset found nothing.
No safety tab anywhere.
Mike

As far as ERUNT

Deleted !

I opened internet explorer , could not find any Safety Tab, anywhere . ( ? ) Went to control panel and change settings as you said.


Rebooted okay .
Mike

Hello Ken,

I just wanted to say that when I shut down the pc it keeps going to the update page and it says updating the same 5 of 5 updates ( 1-2 months ). Also on start up it show a box /...

Hello Ken ,
Thanks for the heads up I did do some reading and have stopped with the uTorrents,. however I do have two or three movies that are on this pc. Should I delete them?

All processes...

OTL Extras logfile created on: 5/5/2013 10:40:45 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mike\Desktop
Starter Edition Service Pack 1 (Version = 6.1.7601) - Type =...

Hello Ken,
I hope you had a good week end.

OTL logfile created on: 5/5/2013 10:40:45 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mike\Desktop
Starter Edition Service...

Hello Ken ,
Glad to hear from you.:cool:
Lets get to it.

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.04.10

Windows 7 Service Pack 1 x86...

Hello Ken , I understand.

Hello,

My name is Mike, I had help with another pc we had good results. Iwas told to run these.
I ran the TFC cleaner, Spybot, Updated Windows, Ran DDS and aswMBR.

I have Norton that I want...

Okay Ken,
I will give all the info you gave to my daguhter so we have another informed consumer.
Thanks for the help. I will now start on computer #2.
Is there anything else ? If not , Thanks ...

Ken,
I did forget to ask you about a ( How to ) ( BACK-UP ) plan. :rolleyes:
Mike

Hello Ken,
Java is updated.
System restore point has been created and I ran the cleaner.
It will take some time to read everything from the links.
I learned a lot from you and thanks for all the...

Hello Ken,
Yes I am ready. My pc boots very fast and it hasn't crashed lately.
The link gave me two choices I chose this ENUS\amd64\MSEInstall.exe .
I downloaded the program , it updated and...

Ken , I don't know if this will help.

Hello Ken,
I ran the Norton Removal Tool and i got the same window popped up .
I downloaded the revouninstaller but I cannot figure out how to use it.
Sorry about that.
Mike

Two of Two


SystemLook 30.07.11 by jpshortstuff
Log created at 22:47 on 24/04/2013 by ALEXIS
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64...

Hello Ken,

All processes killed
========== PROCESSES ==========
========== OTL ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
Registry key...

Two of Two


SystemLook 30.07.11 by jpshortstuff
Log created at 23:03 on 23/04/2013 by ALEXIS
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64...

Hello
Here we go Ken,

All processes killed
========== PROCESSES ==========
========== OTL ==========
Service ccSet_NST stopped successfully!
Service ccSet_NST deleted successfully!...

Hello Ken,

Yes, I did run the Regfix as you said . I then did a reboot and ran the removal tool.

OTL logfile created on: 4/22/2013 9:46:45 PM - Run 3
OTL by OldTimer - Version 3.2.69.0 ...

Ken ,
The Regfix on my desktop looks like the one you posted. I ran the Norton Tool again and got the same results.
Thanks
Mike

Hello Ken,
I found this on the Norton forum. Do you think I should do it , and how?

Hello Ken,
I removed Norton from the control panel . I never installed WinfaxPro.
I did a search from Start, search programs & file of Norton and Winfaxpro and the only thing that shows is the...

Ken ,

I did what you said. moved all Norton removal tools on the desktop to the trash. double clicked on your link. I ran that removal tool and got the same popup window.

Mike

Note: I did go to your norton link and checked the removal tool.It was same as on the desktop.

I can not see any (my websearch ) or the ask toolbar. I do see Norton in the All Programs but not in the Programs uninstall.

:confused:

Have a good day or night.
Mike

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.18.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
ALEXIS :: ALEXIS-HP...

All processes killed
========== PROCESSES ==========
========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet...

Hello Ken ,
I am not sure what removal tool I need . I tried the one on my desktop. When I tried to run as you said, a window pops up . See att. So i went to the programs install/uninstall, and...

Ken545,

What I wanted to say was.

When the PC started to act up Norton prompted me to download that removal tool and reinstall the program.

Mike

Hello Again Ken545,
Prompted me to download that removal tool and reinstall the program.
When PC started to act up Norton . Okay here is the log.

All processes killed
========== PROCESSES...

Hi, I was poking around and just realized Norton search engine is powered by Ask. On the results web page it says powered by Ask. ???? I am all yours.Your wish is my command.

Hello again,
See the snap shot of the uninstall page.

Hello Ken545,
I do not see that toolbar.:confused:
Yes I am willing to remove Norton. Can you explain to me how to correctly maintain the PC ? Is Spybot something I should incorporate into a...

Looks like I need to scrap Norton!!!!!!!!!!!!!!:surrender:

OTL by OldTimer
Download OTL to your desktop.
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath...

Two of two.


PlugPlay C:\Windows\system32\umpnpmgr.dll
20:56:20.0655 3732 PlugPlay - ok
20:56:20.0873 3732 [ 8AC5649C9070674D4607301C180AB10B ] pneteth ...

Hello, One of two logs.

20:52:28.0261 7636 TDSS rootkit removing tool 2.8.16.0 Feb 11 2013 18:50:42
20:52:30.0274 7636 ============================================================...

Here is the other log.

OTL Extras logfile created on: 4/13/2013 10:45:17 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\ALEXIS\Downloads
64bit- Home Premium Edition Service...

THANKS AGIAN,

OTL logfile created on: 4/13/2013 10:45:17 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\ALEXIS\Downloads
64bit- Home Premium Edition Service Pack 1 (Version...

Hello, I ran scan and it got about 2 min. in and the blue screen popped up then pc crashed and rebooted.
Thanks

ComboFix 13-04-12.02 - ALEXIS 04/12/2013 21:40:01.1.2 - x64
Microsoft Windows 7...

Hello, Thanks for taking the time to help me. I am unable to disable Norton as the Combfix states. I did right click on the system tray and disable the Norton Smart firewall & Anitvirus...

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.10.14

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
ALEXIS :: ALEXIS-HP...

Please help, my child said " downloaded app for remote control of the pc from I phone 5. Since then pc flashes a blue screen and reboots. Also the infection prevents me from running aswMBR. I scaned...