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    Sticky: Hello User662659, You should have received an...

    Hello User662659,

    You should have received an email from Rob asking you to run the debug tool and send him the information.

    Best regards,
    tashi
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    Sticky: Hello User662659, Thank you. I provided...

    Hello User662659,



    Thank you.

    I provided support with a link to your posts.

    Best regards.
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    Sticky: Hello User662659, Thank you Zenobia, :kboard:...

    Hello User662659,

    Thank you Zenobia, :kboard:

    Regarding the live protection driver issue, User662659.

    Which version and edition of Spybot is installed. Also, what is the operating system.
    ...
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    Hello gandalfwhi40, I moved your topic from...

    Hello gandalfwhi40,

    I moved your topic from the Malware Removal Forum which requires specific logs, to the RootAlyzer forum. :)

    The screenshots you provided do not flag rootkit activity, but...
  5. Hello, :greeting: The issue has been...

    Hello, :greeting:

    The issue has been escalated, but I do not have a resolution to report at the moment.

    Best regards.
  6. Hello codaamok, Sorry for the delay, I gave...

    Hello codaamok,

    Sorry for the delay, I gave support a heads up.

    Best regards,
    tashi
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    Hello David, Spybot Search & Destroy 2.7.64...

    Hello David,

    Spybot Search & Destroy 2.7.64 Legacy.

    Windows 10 (32/64bit)

    Ad-free download at Safer-Networking Ltd.

    Hope that helps,
    tashi
  8. Thread: Word link

    by tashi
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    Patience

    Patience
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    Sticky: :2thumb:

    :2thumb:
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    On point, thanks Zenobia! Users who have...

    On point, thanks Zenobia!

    Users who have version 2.8.69.138 still installed will see the Spybot lab pop up continuously and so need to reinstall Spybot and upgrade to 2.8.69.139
  11. Hello vmoutsop, Did you contact support...

    Hello vmoutsop,


    Did you contact support about that issue as suggested here: https://forums.spybot.info/showthread.php?77516-SDUpdate-exe-severe-failure&p=485467&viewfull=1#post485467

    Best...
  12. Hello Jorge Luis, But as shown in the...

    Hello Jorge Luis,





    But as shown in the link previously provided, the free edition of Spybot does not include an anti-virus. The AV shouldn't install unless you upgraded the version.
    ...
  13. Hello Jorge Luis, Translator. :) ...

    Hello Jorge Luis,



    Translator. :)


    Version 1.6.2 is no longer supported, it has been so long since 2x was released that the FAQs no longer mention version 1.6.2.

    You could contact...
  14. Hello Jorge Luis, :greeting: Spybot Search &...

    Hello Jorge Luis, :greeting:

    Spybot Search & Destroy version 1.6.2 has not been supported in years, the software is 2x now.

    You can get the version without anti-virus here.

    Hope that helps. ...
  15. Hello QuartetmanIA, Rule of thumb is one...

    Hello QuartetmanIA,

    Rule of thumb is one firewall and one anti virus program resident to avoid conflicts, loss of program efficiency and system lock up due to both software products attempting to...
  16. Hello yettyn, The RootAlyzer is an analyst...

    Hello yettyn,

    The RootAlyzer is an analyst tool, sometimes even legitimate software uses rootkit technologies.

    If you suspect an infection it would be best if someone can take a look at the...
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    Apologies for the delay Archimedes, you should...

    Apologies for the delay Archimedes, you should receive a reply today. :greeting:
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    Hello Archimedes, I will see what I can find...

    Hello Archimedes,

    I will see what I can find out in the morning. :)

    Thank you Zenobia. :friend:
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    Hello MJG229, Please see this page in another...

    Hello MJG229,

    Please see this page in another thread: https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail/page3

    Hope that helps. :)

    Best regards, tashi
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    Hello Tootired, I'd leave them, the RootAlyzer...

    Hello Tootired,

    I'd leave them, the RootAlyzer is an analyst tool and not a scan and fix program.

    In general items found by the RootAlyzer are not necessarily malicious, sometimes even...
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    Sticky: Glad to hear it worked mchan and bobwiese. ...

    Glad to hear it worked mchan and bobwiese.

    :greeting:
  22. Hello thghgv, Which version and edition of...

    Hello thghgv,

    Which version and edition of Spybot do you have installed?

    Windows 7 support ended on January 14, 2020

    "Technical assistance and software updates from Windows Update that help ...
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    Hello AlecRT, Which version and edition of...

    Hello AlecRT,



    Which version and edition of Spybot do you have installed? Also, are you using CCleaner's registry cleaner when the problem occurs?

    Best regards,
    tashi
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    Sticky: :thanks: APGiG95 :oreo:

    :thanks: APGiG95 :oreo:
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    Sticky: Thank you for letting us know. :bigthumb:

    Thank you for letting us know. :bigthumb:
  26. Thread: Waterfox browser

    by tashi
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    Hello, ...

    Hello,

    https://www.reddit.com/r/techsupport/comments/hb1er7/spybot_search_and_destroy_28680_installing/g300r9i/?utm_source=reddit&utm_medium=web2x&context=3

    Hope that helps users with the same...
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    Sticky: Hello Synergi, Did you try the debug tool...

    Hello Synergi,

    Did you try the debug tool posted above?
    https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485130&viewfull=1#post485130

    Best regards.
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    Hello tajackson, As support hasn't had any...

    Hello tajackson,



    As support hasn't had any other reports of Windows stopping the app from running could you provide a screenshot of the warning please.

    Best regards.
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    Hello tajackson, I have informed support,...

    Hello tajackson,

    I have informed support, thank you for your feedback. :)
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    Sticky: Hello, I received this information: Please...

    Hello,

    I received this information:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link below:...
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    Hello tajackson, I was given an alternative: ...

    Hello tajackson,

    I was given an alternative:

    Please download the debug tool then download the new Live Protection files.

    You can download the Live Protection debugging tool using the link...
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    Hello SteveK14, Apologies, were you given...

    Hello SteveK14,



    Apologies, were you given the solution posted previously?

    https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485026&viewfull=1#post485026

    Best...
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    Glad to hear it Silky. :thanks:

    Glad to hear it Silky.

    :thanks:
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    Hello Silky, Apologies for the wait, but at...

    Hello Silky,

    Apologies for the wait, but at this time they do not have the HIPAA compliance seal that you need for your business.

    Best regards.

    tashi
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    Hello, Will contact support today and ask,...

    Hello,

    Will contact support today and ask, thank you for providing the ticket number.

    :greeting:
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    Sticky: Thank you! Other users, please let us know if...

    Thank you!

    Other users, please let us know if it does not work for you.
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    Sticky: Hello, This is the information I was given. ...

    Hello,

    This is the information I was given.

    We apologise for the inconvenience.

    We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot...
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    Hello wbenton, If you are seeing those entries...

    Hello wbenton,

    If you are seeing those entries in your hosts file they appear to be preventing sales message cookies being added to installed programs.

    For instance:...
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    Hello suzilu, The RootAlyzer is an analyst...

    Hello suzilu,

    The RootAlyzer is an analyst tool and not a scan and fix program.

    In general all items found by the RootAlyzer are not necessarily malicious, sometimes legitimate software uses...
  40. Thread: Rootkit results

    by tashi
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    Hello RBEmerson, Sometimes even legitimate...

    Hello RBEmerson,

    Sometimes even legitimate software uses rootkit technologies.

    The log isn't waving a flag. Do you have an anti-virus program installed?

    Best regards.
  41. Thread: Rootkit results

    by tashi
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    Hello RBEmerson, As the RootAlyzer is an...

    Hello RBEmerson,

    As the RootAlyzer is an analyst tool and not a scan and fix program, please let us know if you had any particular reason for running a rootkit scan.

    What is the operating...
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    Hello crogonint, That's a lot of programs....

    Hello crogonint,



    That's a lot of programs. :)



    The RootAlyzer is an analyst tool and not a scan and fix program. The log alone isn't waving a flag, sometimes even legitimate software...
  43. Hello Krnt2007, As you have experienced a...

    Hello Krnt2007,



    As you have experienced a few issues with Windows that may be a good place to start troubleshooting before looking for a possible infection.

    Please register at whatthetech...
  44. Yes I really am. :) I will provide...

    Yes I really am. :)



    I will provide support with a link to this topic. Thank you for the additional information.

    Best regards, tashi
  45. Hello DonZ01, I checked with support and...

    Hello DonZ01,



    I checked with support and the last email they received from you at the address you registered with here was 261 days ago.

    Perhaps you used a different email address? Could...
  46. Hello Krnt2007, Apparently your anti-virus...

    Hello Krnt2007,

    Apparently your anti-virus program is not flagging an infection on the machine. External hard drives are a separate matter.



    4 gigabytes Ram, how much space is on the hard...
  47. Hello Krnt2007, The RootAlyzer is an analyst...

    Hello Krnt2007,

    The RootAlyzer is an analyst tool and not a scan and fix program, sometimes even legitimate software uses rootkit technologies.

    What is the operating system and did you have any...
  48. Hello, :greeting: Has anyone opened a new...

    Hello, :greeting:

    Has anyone opened a new support ticket? If so please let me know.

    Best regards.
  49. Thank you Juliet. The FAQ...

    Thank you Juliet.

    The FAQ

    "Posters who start topics at multiple sites for their PC problem waste valuable volunteer resources as our analysts assist people at several forums. Reading logs...
  50. Hello bandai_fleuriste, Please refer to the...

    Hello bandai_fleuriste,

    Please refer to the forum FAQ and the instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are used in the preliminary...
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