thank you tashi for your response. I have tried running spybot as administrator and at startup several times. I have followed your instructions.
here is the dds have
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.51.2
Run by H at 9:02:12 on...
I have run spybot as administrator and normally and at start up. each time it comes up with this particular malware, but will not delete it as the message says it is in a running program. How do I get rid of it? thank you.
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