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There is an "internet security" virus on my mom's laptop. I can run safe mode with no problems. I can run normal mode, but it is very unresponsive in normal mode. I generated the dds log in safe mode. I tried to generate the dds log in normal mode, but it wouldn't work. I posted/attached the...

I have a "windows restore" virus. It basically gives me a bunch of messages saying that there is a serious hard-drive failure. It had hidden all of my files to try to make me think they were lost, and it is virtually impossible to do anything in normal mode (task manager is also disabled). I...

Using spybot SD, I found these, and SD was unable to remove them. Occasionally I can log on in via normal mode, but 70% of the time it freezes within 10 seconds of loading the desktop. I can still log in via safe mode. Sometimes the computer gets forced into automatic shutdowns--sometimes...