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Thread: Help with badurl.grandstreetinteractive.com

  1. #1
    Junior Member
    Join Date
    Nov 2005
    Posts
    3

    Default Help with badurl.grandstreetinteractive.com

    I have been trying to get rid of this issue for some time. My internet connection is blocked and the progress bar in my browser flashes "badurl.grandstreetinteractive.com".

    In my search I found a few different sites that reported that Spybot can resolve this problem. After doing a scan with v1.4 I still have the same problem.

    Any help would be greatly appreciated.
    Thanks,
    Cowboy

  2. #2
    Security Expert-Emeritus
    Join Date
    Oct 2005
    Posts
    5,025

    Default

    Please go here and follow instructions.

    Before you post a log
    http://forums.spybot.info/showthread.php?t=288
    Post the hjt log here in this thread.

    Someone will then take a look at the system and advise you.

  3. #3
    Junior Member
    Join Date
    Nov 2005
    Posts
    3

    Default Cowboy's Hijacker log file

    Ok, here is my log file from Hijacker.
    Thanks for your help,
    Cowboy

    Logfile of HijackThis v1.99.1
    Scan saved at 8:30:22 PM, on 12/16/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\dinst.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iPod\bin\iPodService.exe
    c:\windows\system32\nwlsjo.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\NETGEAR\WG121 Configuration Utility\wlancfg8.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
    C:\AntiSpyware\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
    R3 - Default URLSearchHook is missing
    F2 - REG:system.ini: Shell=Explorer.exe
    O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [gnunea] c:\windows\system32\nwlsjo.exe r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Smart Wizard Wireless Settings.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1094782708796
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: Network Security Service (NSS) (O?rtȲ$) - Unknown owner - C:\WINDOWS\system32\apiqv.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

  4. #4
    Security Expert-Emeritus
    Join Date
    Oct 2005
    Posts
    5,025

    Default

    Hi

    Bare with me, id like to see a ssd report before proceeding
    Open SpyBot 1.4, check for and get any updates available, close all browsers, check for problems and fix everything found. Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools,and view report, ensure all the options are select near the bottom except
    Uncheck[ ] do not report disabled or known legitimate Items,
    uncheck[ ] Include a list of services in report.
    Uncheck[ ] Include uninstall list in report.
    Now select (near the top) view report, Press export, in the save in box choose a place such as your my documents folder, then in your next post near the bottom select the "browse" button , navigate to and attach or post that report please.

    I only need to see the top two sections, detections and updates

  5. #5
    Junior Member
    Join Date
    Nov 2005
    Posts
    3

    Default Spybot report

    Hello again,
    Here is the report as you requested.
    Thanks for the help,
    Cowboy

  6. #6
    Security Expert-Emeritus
    Join Date
    Oct 2005
    Posts
    5,025

    Default

    Hi

    We can get most of that with SSD's tools

    Copy this post to a new text document for later referance.
    better yet print it out.
    If it's not already > Set windows to show hidden extensions, file's, folder's.<< Requirerd step
    >click here for instructions<.
    Open SpyBot, change to advance mode if its not set there already,
    click settings > settings > in the automation and system start area's uncheck any autostart settings,
    place a check in only the [x] run program once at system startup.

    Close SpyBot and restart your PC.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Once SpyBot has opened Click tools > system startup, find this item
    hilight it, choose delete near the top

    HK_LM:Run, Dinst
    C:\WINDOWS\dinst.exe

    do the same with >
    HK_LM:Run, qqljtbv
    c:\windows\system32\mqwtbe.exe r
    It might be differant what your loking for is that r at the end


    Go tools BHO's
    find and choose remove for this item
    {00F1D395-4744-40f0-A611-980F61AE2C59} (Band Class)


    Now check for problems and fix anything found.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    click tool's > secure schredder, right-click in the center of that page and choose add files to list.
    Add each of these files and only these one at a time,
    be careful to note the exact spelling and file extensions, dont delete similur files.
    C:\WINDOWS\dinst.exe
    c:\windows\system32\mqwtbe.exe
    these files might be present >
    C:\WINDOWS\System32\DrPMon.dll
    c:\windows\svcproc.exe
    c:\windows\nail.exe
    c:\windows\redir.txt
    c:\windows\dsr.exe
    c:\windows\dinst.exe
    c:\windows\dsr.dll
    C:\WINDOWS\system32\apiqv.exe
    If so add them to the list
    Now click Chop it Away !!
    later tell us which were there
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Close SpyBot when finished.

    Once back scan with and post a new hijackthis log please.

  7. #7
    Junior Member
    Join Date
    Nov 2005
    Posts
    3

    Default We're making some progress!

    Hi
    I followed all your instructions (very clear BTW) and my browser is no longer being held hostage by ''badurl..." - Thank you, thank you, thank you!

    However, my internet connection is not working. Everywhere I try to go it just tells me "The page can not be displayed". I'm using a cable modem. The same cable works fine on my laptop. I know that I have to unplug the modem when switching computers and I have done that a few times just to confirm. I have checked all the internet option settings and nothing seems unusual.
    Could I have deleted something that is needed for the connection?

    Here are the files that I found and shredded:
    C:\WINDOWS\dinst.exe - shredded
    c:\windows\system32\mqwtbe.exe - shredded
    these files might be present >
    C:\WINDOWS\System32\DrPMon.dll - not present; I did find DrPMon.dll-tobedelted; I did not shred it
    c:\windows\svcproc.exe - not present
    c:\windows\nail.exe - not present
    c:\windows\redir.txt - shredded
    c:\windows\dsr.exe - shredded
    c:\windows\dinst.exe - shredded
    c:\windows\dsr.dll - shredded
    C:\WINDOWS\system32\apiqv.exe - not present

    Here is the new Hijackthis log file:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:19:29 PM, on 12/17/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
    C:\Program Files\Common Files\Symantec Shared\NMAIN.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\AntiSpyware\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
    R3 - Default URLSearchHook is missing
    F2 - REG:system.ini: Shell=Explorer.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
    O4 - Global Startup: HP Image Zone Fast Start.lnk.disabled
    O4 - Global Startup: Microsoft Office.lnk.disabled
    O4 - Global Startup: Smart Wizard Wireless Settings.lnk.disabled
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1094782708796
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: Network Security Service (NSS) (O?rtȲ$) - Unknown owner - C:\WINDOWS\system32\apiqv.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

  8. #8
    Security Expert-Emeritus
    Join Date
    Oct 2005
    Posts
    5,025

    Default

    Fix these items with hijackthis
    R3 - Default URLSearchHook is missing
    F2 - REG:system.ini: Shell=Explorer.exe
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    ==========
    Get cwshredder http://www.trendmicro.com/cwshredder/
    to this pc and run it
    It should fix this remnant and any leftover files
    O23 - Service: Network Security Service (NSS) (O?’ŽrtȲ$) - Unknown owner - C:\WINDOWS\system32\apiqv.exe (file missing)

    I dont think what weve done here or this infection is cousing the connection problem
    have you tried reseting the modem yet ?
    while the pc if off unplug the modem, wait two minutes plug it back in wait another couple minutes then turn the pc on

    Keep us informed

  9. #9
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,693

    Default

    cowboy, do you still need assistance?
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  10. #10
    Member of Team Spybot tashi's Avatar
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    Location
    USA
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    30,693

    Default

    This topic will be archived.

    If you need it re-opened please pm me or LonnyRJones.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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