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Thread: Can't reach microsoft.com or login to MSN

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  1. #1
    Junior Member
    Join Date
    Feb 2007
    Posts
    1

    Default Can't reach microsoft.com or login to MSN

    I also can't reach other web sites too. is this likely to be a spyware issue?

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,668

    Default

    Hello.

    Hard to say without seeing a log. Are you using Spybot-S&D version 1.4 with all updates?

    Spybot-S&D Version 1.4 :Systems Supported

    • Close all browsers
    • Open SpyBot, check for and get any updates available
    • Check for problems and fix everything found in red
    • Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools, and view report, ensure all the options are selected near the bottom except
    • Uncheck[ ] do not report disabled or known legitimate Items.
    • Uncheck[ ] Include a list of services in report.
    • Uncheck[ ] Include uninstall list in report.
    • Uncheck[ ] Include list of Winsock LSPs in report.
    • Now select (near the top) view report.
    • Click export and in the 'save in' box choose a place such as your my documents folder, then in your next post near the bottom select the "browse" button; navigate to and attach or post that report.


    If you cannot attach the Spybot-S&D log take as many posts as needed, however the instructions given usually produce manageable logs.


    Or:
    Follow the procedure in this link: "BEFORE you POST" -Preliminary Steps Then start your own thread in the Malware Removal Forum

    Regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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