i am not very good at all this so am placing myself at your mercy!!
i have tried repeatedly to get rid of infections and have spylocked still on y computer.
also ran a scan and got the following:
C:\Documents and Settings\Wright\Local Settings\Temp\laf14.tmp
Infected with: Dropped:Trojan.FakeAlert.DP
C:\Documents and Settings\Wright\Local Settings\Temp\laf14.tmp
Disinfection failed
C:\Documents and Settings\Wright\Local Settings\Temp\laf16.tmp
Infected with: Trojan.FakeAlert.DQ
C:\Documents and Settings\Wright\Local Settings\Temp\laf16.tmp
Disinfection failed
C:\System Volume Information\_restore{EBE7F5B4-9626-4FB0-8C04-62912E099CB4}\RP1\A0000241.DLL
Detected with: Adware.Mywebsearch.G
C:\System Volume Information\_restore{EBE7F5B4-9626-4FB0-8C04-62912E099CB4}\RP1\A0000241.DLL
Disinfection failed
C:\WINDOWS\system32\qzviz.dll</font></p>
Infected with: Trojan.FakeAlert.DQ
C:\WINDOWS\system32\qzviz.dll
Disinfection failed
C:\WINDOWS\system32\qzviz.dll
Delete failed
please can you help?