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Thread: PC running very slow

  1. #1
    Member
    Join Date
    Mar 2006
    Posts
    32

    Default PC running very slow

    Hi and thanks for looking at this. I did all the pre-post items as requested. I removed cookies and temp files and a couple programs which helped the performance some. Spybot and Trend Micro scans return no issues. Ad-Aware does return issues nearly every scan. All MS updates have been installing regularly. I'm at a loss as to what to do now. Here is my HJT:
    ogfile of HijackThis v1.99.1
    Scan saved at 9:46:20 PM, on 4/19/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\BigFix\BigFix.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
    C:\Program Files\MSN\MSNIA\CC\MSNCC\logonmgr.exe
    C:\Program Files\MSN\MSNIA\CC\MSNCC\msncc.exe
    C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\MSNAccel.exe
    C:\hijackthis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (disabled by BHODemon)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll (disabled by BHODemon)
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [NI.UWAS6_0001_N68M2301] "C:\Documents and Settings\Julie\Local Settings\Temporary Internet Files\Content.IE5\OJML6XML\WinAntiSpyware2006FreeInstall[1].exe" -nag
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [pccguide.exe] C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
    O15 - Trusted Zone: http://phobos.apple.com
    O15 - Trusted Zone: http://phobos.apple.com.edgesuite.net
    O15 - Trusted Zone: http://*.turbotax.com
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144805756812
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{4E40B955-332F-49BE-9B6B-E30793DA6E0F}: NameServer = 198.6.100.218 198.6.1.218
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe

    Thanks again!

  2. #2
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi Little Oscar

    Downloading needed applications
    -------------------------------

    Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
    http://www.ewido.net/en/download/
    • Install AVG Anti-Spyware by double clicking the installer.
    • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
    • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.
    AVG Anti-Spyware manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Don't run AVG yet. Will do it a bit later.


    Download ATF (Atribune Temp File) Cleanerę by Atribune to your desktop. Don't run ATF yet. Will do it a bit later.



    Disable Spybot's TeaTimer
    -------------------------
    • Run Spybot-S&D in Advanced Mode
    • If it is not already set to do this, go to the Mode menu
      select
      Advanced Mode
    • On the left hand side, click on Tools
    • Then click on the Resident icon in the list
    • Uncheck
      Resident TeaTimer
      and OK any prompts.
    • Restart your computer



    Running HijackThis
    -------------------

    Start hjt, click do a system scan only, check:
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} -

    Close all browsers and other windows. Click fix checked.


    Register fix
    ---------------

    Launch Notepad (not wordpad), and copy and paste the contents of the code box below into a new text file (Remember to leave one blank line at the end!).
    Save it as file name: fixme.reg (not including the quotes). Save as file type: All files (*.*) and save it on your Desktop.
    Code:
    REGEDIT4
    
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    "NI.UWAS6_0001_N68M2301"=-
    Now double-click on the fixme.reg file you saved and click on the Yes button when it asks if you would like to merge the information. Once you get a successful message delete fixme.reg.


    ==============================

    Reboot into safe mode (press F8 before Windows' loading screen and select safe mode)

    Show hidden files
    -----------------
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Click Yes to confirm.
    * Click OK.


    Deleting files
    ------------
    Delete following file if found:
    C:\Documents and Settings\Julie\Local Settings\Temporary Internet Files\Content.IE5\OJML6XML\WinAntiSpyware2006FreeInstall[1].exe


    Running temp cleaner & AVG Anti-Spyware
    ---------------------------------------

    Double-click ATF Cleaner.exe to open it

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.



    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
      IMPORTANT : Don't click on the
      Save Scan Report
      button before you did hit the
      Apply all Actions
      button.

      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)
    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    Reboot in Normal Mode.


    Post AVG Anti-Spyware log & a fresh HJT log.
    Microsoft Windows Insider MVP 2016-2019
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Member
    Join Date
    Mar 2006
    Posts
    32

    Default PC running very slow [2]

    The auto download of AVG failed. The manual download completed but when I double-clicked to install, a pop-up box stated "AVG Antispyware could not be found on your system!". I tried the manual 2 more times with the same result. I used the free scan from the site and once it downloaded, I tried to install the full database. The same pop-up occurred. I then initiated the scan which began populating a list immediately. I aborted the scan since you stated that it will be done later. What do you recommend that I do at this point?

  4. #4
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
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    Default

    Hi

    Continue normally following instructions and do AVG scanning where it's instructed to be done.
    Microsoft Windows Insider MVP 2016-2019
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Member
    Join Date
    Mar 2006
    Posts
    32

    Default PC running very slow

    Hi - I'm using a remote computer right now. I'm having trouble with internet connection on subject PC. I'm working with MSN (Argh!) but I'm not sure if it's them or the PC. -- I just wanted to update you because I have responded for a bit.

  6. #6
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
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    Default

    Thanks for the update. Take your time
    Microsoft Windows Insider MVP 2016-2019
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Member
    Join Date
    Mar 2006
    Posts
    32

    Unhappy PC running very slow

    Hi - Still no internet connection so I'm on remote PC again. Last night I went as far as I could with your instructions. I ran the ATF cleaner but the "Opera" tab was not accessible so I wasn't able to do that part. I downloaded AVG to a CD from remote PC and tried to run it on subject PC, but Windows couldn't open it - stating that I may not have authority to do so. I went ahead and ran HJT:
    Logfile of HijackThis v1.99.1
    Scan saved at 10:04:03 PM, on 4/25/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\BigFix\BigFix.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\hijackthis\HijackThis.exe
    C:\Program Files\iPod\bin\iPodService.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;sc.groups.msn.com;<local>
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (disabled by BHODemon)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll (disabled by BHODemon)
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [pccguide.exe] C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Update Page Content - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\refreshpage.htm
    O8 - Extra context menu item: View All Originals On Page - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\getoriginal.htm
    O8 - Extra context menu item: View Original Image - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\getoriginal.htm
    O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
    O15 - Trusted Zone: http://phobos.apple.com
    O15 - Trusted Zone: http://phobos.apple.com.edgesuite.net
    O15 - Trusted Zone: http://*.turbotax.com
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144805756812
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe

    So, since I'm not sure when I will have internet access, is there anything in the meantime that I can do to move things along or do you just want me to wait until I can do the AVG scan from their website?

  8. #8
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
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    Default

    Download GMER and save it your desktop:
    • Extract it to your desktop and double-click GMER.exe
    • Click rootkit-tab and then scan.
    • Don't check
      Show All
      box while scanning in progress!
    • When scanning is ready, click Copy.
    • This copies log to clipboard
    • Post log in your reply.
    Microsoft Windows Insider MVP 2016-2019
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Member
    Join Date
    Mar 2006
    Posts
    32

    Default PC running very slow

    Hi - Finally got all the scans done:

    GMER 1.0.12.12244 - http://www.gmer.net
    Rootkit scan 2007-04-28 10:10:28
    Windows 5.1.2600 Service Pack 2


    ---- System - GMER 1.0.12 ----

    SSDT \??\C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\guard.sys ZwOpenProcess
    SSDT \??\C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\guard.sys ZwTerminateProcess

    ---- Kernel code sections - GMER 1.0.12 ----

    ? C:\WINDOWS\System32\DRIVERS\update.sys

    ---- User code sections - GMER 1.0.12 ----

    .text C:\Program Files\MSN\MSNCoreFiles\msn.exe[2864] WININET.dll!InternetGoOnlineW 771F30B1 5 Bytes JMP 2013D54A C:\Program Files\MSN\MSNCoreFiles\msnmetal.dll

    ---- EOF - GMER 1.0.12 ----

    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 8:35:07 AM 4/28/2007

    + Scan result:



    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1361\A0505460.dll -> Adware.BargainBuddy : Cleaned with backup (quarantined).
    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1364\A0508763.dll -> Adware.BargainBuddy : Cleaned with backup (quarantined).
    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1361\A0505461.exe -> Adware.Look2Me : Cleaned with backup (quarantined).
    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1364\A0508764.exe -> Adware.Look2Me : Cleaned with backup (quarantined).
    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1361\A0505458.exe -> Hijacker.VB.kc : Cleaned with backup (quarantined).
    C:\System Volume Information\_restore{7AE9EE7D-3397-44D4-8272-52A24A5496B9}\RP1364\A0508761.exe -> Hijacker.VB.kc : Cleaned with backup (quarantined).
    C:\!KillBox\msbbi.exe -> Trojan.Imiserv.c : Cleaned with backup (quarantined).
    C:\WINDOWS\extract.exe -> Trojan.Imiserv.c : Cleaned with backup (quarantined).


    ::Report end

    Logfile of HijackThis v1.99.1
    Scan saved at 8:54:50 AM, on 4/28/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\PackethSvc.exe
    C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\BigFix\BigFix.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
    C:\Program Files\MSN\MSNIA\msniasvc.exe
    C:\hijackthis\HijackThis.exe
    C:\PROGRA~1\TRENDM~1\INTERN~2\PccUpdUI.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (disabled by BHODemon)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [pccguide.exe] C:\PROGRA~1\TRENDM~1\INTERN~2\pccguide.exe
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Update Page Content - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\refreshpage.htm
    O8 - Extra context menu item: View All Originals On Page - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\getoriginal.htm
    O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
    O15 - Trusted Zone: http://phobos.apple.com
    O15 - Trusted Zone: http://phobos.apple.com.edgesuite.net
    O15 - Trusted Zone: http://*.turbotax.com
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144805756812
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Documents and Settings\Julie\Desktop\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe

    Thank you!

  10. #10
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis



    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    Change the allow paste operations via script to Disable
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • Download Adaware
      Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
      The program is available for download here
    • Download SpywareBlaster
      Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
      kill bits
      in the registry, so that certain activex controls can't install.
      If you don't know what activex controls are, see here
      You can download SpywareBlaster here here
      SpywareBlaster tutorial
    • Download iespyad
      It puts many bad webpages on your restricted zones list. This means that you can still view the
      bad
      webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
      If you need help understanding how it works, there is a tutorial here
      Download it here
    • hosts file:
      • Every version of windows has a hosts file as part of them.
      • In a very basic sense, they are used to locate webpages.
      • We can customize a hosts file so that it blocks certain webpages.
      • However, it can slow down certain computers.
      • This is why using a hosts file is optional!!

      Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
      If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
      1. Click the start button (at the lower left hand corner of your screen)
      2. Click run
      3. In the dialog box, type services.msc
      4. hit enter, then locate dns client
      5. Highlight it, then double-click it.
      6. On the dropdown box, change the setting from automatic to manual.
      7. Click ok



    • Keep Anti Virus Software updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Run the spybot and adaware regularly. (Once or twice a week minimum.)
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2019
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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