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Thread: WARNING: Your computer is infected

  1. #1
    Junior Member
    Join Date
    Apr 2007
    Posts
    2

    Exclamation WARNING: Your computer is infected

    Im getting this logo in the bottom right of my task bar and it constantly gives pop ups linking to 'WinAntiVirus' download. I know is a fake and would much appreciate help in resolving this issue. Ive scanned with S&D, Windows Defender and Norton.
    Heres my HJT log.

    Logfile of HijackThis v1.99.1
    Scan saved at 3:27:29 AM, on 4/26/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16414)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RunDll32.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\WinMsg\SYSMONMS.exe
    C:\Program Files\WinMsg\sclick.exe
    C:\Program Files\WinMsg\uinst.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Hotspot Shield\AnchorFree\ctrl\AFController.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\Hotspot Shield\bin\openvpn.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\MSN Messenger\usnsvc.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\PROGRA~1\NORTON~1\navw32.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O2 - BHO: CEventSink Class - {B7154C4D-87C0-4A2C-AB64-DA132BAC2EE6} - C:\Program Files\Hotspot Shield\AnchorFree\ie\AFBho.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -onlytray
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [bal] C:\Program Files\WinMsg\SYSMONMS.exe
    O4 - HKLM\..\Run: [sclick] C:\Program Files\WinMsg\sclick.exe
    O4 - HKLM\..\Run: [StUnInst] C:\Program Files\WinMsg\uinst.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Documents and Settings\Ed\Desktop\swdoctor.exe" /Q
    O4 - HKCU\..\Run: [AFProg] C:\Program Files\Hotspot Shield\AnchorFree\ctrl\AFController.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{64FE0405-6187-4823-B4F3-BDFFE37A1824}: NameServer = 213.42.20.20 195.229.241.222
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Filter: text/html - (no CLSID) - (no file)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe



    Any help will be greatly appreciate.

  2. #2
    Security Expert: Emeritus
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    29,374

    Default

    Hi hisoka

    Download SmitfraudFix (by S!Ri) to your Desktop.
    http://siri.urz.free.fr/Fix/SmitfraudFix.exe

    Double-click SmitfraudFix.exe
    Select option #1 - Search by typing 1 and press Enter
    This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

    IMPORTANT: Do NOT run any other options until you are asked to do so!

    **If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  3. #3
    Junior Member
    Join Date
    Apr 2007
    Posts
    2

    Default

    Hi and thanks for cooperating.

    Here is the log.

    SmitFraudFix v2.171

    Scan done at 14:59:18.98, Thu 04/26/2007
    Run from C:\Documents and Settings\Ed\Desktop\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
    The filesystem type is NTFS
    Fix run in normal mode

    »»»»»»»»»»»»»»»»»»»»»»»» Process

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RunDll32.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\WinMsg\SYSMONMS.exe
    C:\Program Files\WinMsg\sclick.exe
    C:\Program Files\WinMsg\uinst.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Hotspot Shield\AnchorFree\ctrl\AFController.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\MSN Messenger\usnsvc.exe
    C:\Program Files\Winamp\winamp.exe
    C:\Program Files\Hotspot Shield\bin\openvpn.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\cmd.exe
    C:\WINDOWS\System32\wbem\wmiprvse.exe

    »»»»»»»»»»»»»»»»»»»»»»»» hosts


    »»»»»»»»»»»»»»»»»»»»»»»» C:\


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Ed


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Ed\Application Data


    »»»»»»»»»»»»»»»»»»»»»»»» Start Menu

    C:\DOCUME~1\Ed\STARTM~1\Programs\MovieBox FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Ed\FAVORI~1


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

    C:\Program Files\MovieBox\ FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
    "Source"="About:Home"
    "SubscribedURL"="About:Home"
    "FriendlyName"="My Current Home Page"


    »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll


    »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
    "AppInit_DLLs"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "System"="kdfqb.exe"

    kdfqb.exe detected !


    »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32



    »»»»»»»»»»»»»»»»»»»»»»»» DNS

    Description: WAN (PPP/SLIP) Interface
    DNS Server Search Order: 213.42.20.20
    DNS Server Search Order: 195.229.241.222

    Description: TAP VPN Adapter - Packet Scheduler Miniport
    DNS Server Search Order: 216.185.111.10
    DNS Server Search Order: 69.56.222.10

    HKLM\SYSTEM\CCS\Services\Tcpip\..\{57FE0018-AE13-47DB-B92F-591A9C125BEF}: DhcpNameServer=216.185.111.10 69.56.222.10
    HKLM\SYSTEM\CCS\Services\Tcpip\..\{64FE0405-6187-4823-B4F3-BDFFE37A1824}: NameServer=213.42.20.20 195.229.241.222
    HKLM\SYSTEM\CS1\Services\Tcpip\..\{57FE0018-AE13-47DB-B92F-591A9C125BEF}: DhcpNameServer=216.185.111.10 69.56.222.10
    HKLM\SYSTEM\CS1\Services\Tcpip\..\{64FE0405-6187-4823-B4F3-BDFFE37A1824}: NameServer=213.42.20.20 195.229.241.222
    HKLM\SYSTEM\CS3\Services\Tcpip\..\{57FE0018-AE13-47DB-B92F-591A9C125BEF}: DhcpNameServer=216.185.111.10 69.56.222.10
    HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=216.185.111.10 69.56.222.10
    HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=216.185.111.10 69.56.222.10
    HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=216.185.111.10 69.56.222.10


    »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


    »»»»»»»»»»»»»»»»»»»»»»»» End

  4. #4
    Security Expert: Emeritus
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    Oct 2006
    Location
    Finland
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    Default

    Hi

    Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

    Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
    http://www.ewido.net/en/download/
    • Install AVG Anti-Spyware by double clicking the installer.
    • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
    • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.
    AVG Anti-Spyware manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

    Please download FixWareout from one of these sites:
    http://downloads.subratam.org/Fixwareout.exe
    http://www.bleepingcomputer.com/file...Fixwareout.exe

    Save it to your desktop, don't run it yet
    ______________________________

    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    ______________________________

    Double-click on SmitfraudFix.exe
    Select option #2 - Clean by typing 2 and press Enter.
    Wait for the tool to complete and disk cleanup to finish.
    You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
    The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

    A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

    The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
    ______________________________

    Navigate to C:\Windows\Temp
    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

    Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

    Clean out your Temporary Internet files. Proceed like this:

    Quit Internet Explorer, all browsers and quit any instances of Windows Explorer.

    For Internet Explorer 7
    • Click Start, click Control Panel, and then double-click Internet Options.
    • On the General tab, click Delete... under Browsing History.
    • Next to Temporary Internet Files, click Delete files, and then click OK.
    • Next to Cookies, click Delete cookies, and then click OK.
    • Next to History, click Delete history, and then click OK.
    • Click the Close button.
    • Click OK.
    For Internet Explorer 4.x - 6.x
    • Click Start, click Control Panel, and then double-click Internet Options.
    • On the General tab, click Delete Files under Temporary Internet Files.
    • In the Delete Files dialog box, tick the Delete all offline content check box, and then click OK.
    • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
    • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
    • Click OK.
    For Netscape 4.x and Up
    • Click Edit from the Netscape menubar.
    • Click Preferences... from the Edit menu.
    • Expand the Advanced menu by clicking the triangle sign.
    • Click Cache.
    • Click both the Clear Memory Cache and the Clear Disk Cache buttons.
    For Mozilla 1.x and Up
    • Click Edit from the Mozilla menubar.
    • Click Preferences... from the Edit menu.
    • Expand the Advanced menu by clicking the plus sign.
    • Click Cache.
    • Click the Clear Cache button.
    For Opera
    • Click File from the Opera menubar.
    • Click Preferences... from the File menu.
    • Click the History and Cache menu.
    • Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
    • Click Ok to close the Preferences menu.
    Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

    Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
    ______________________________

    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
      IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)
    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.


    • Run fixwareout. Click Next, then Install, make sure Run fixit is checked and click Finish.
    • The fix will begin; follow the prompts.
    • You will be asked to reboot your computer; please do so.
    • Your system may take longer than usual to load; this is normal.
    • Once the desktop loads, post the text that will open (report.txt) and a new Hijackthis log in the forum please.

    ______________________________

    Please post:
    1. c:\rapport.txt
    2. fixwareout report
    3. AVG Anti-Spyware log
    4. A new HijackThis log
    You may need several replies to post the requested logs, otherwise they might get cut off.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  5. #5
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    This topic has been archived due to lack of a response.

    If you need it re-opened, please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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