Results 1 to 2 of 2

Thread: Help please!

  1. #1
    Junior Member
    Join Date
    Aug 2007
    Posts
    1

    Unhappy Help please!

    Hey guys. Ok, so I have this one Registry key, it's called Teslaplus.com, and I keep deleting it, but it keeps coming back. If I run Spybot to try and remove it, Spybot freezes up and I have to press ctrl-alt-delete to close it. If anyone has any tips or help, please reply.

    btw, if I posted in the wrong section, sorry.

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,961

    Default

    Hi there.

    Are you using Spybot-S&D version 1.4 with all updates. If not sure, open Spybot Search & Destroy > Help > About.

    Did you try running a Spybot-S&D scan in safe mode yet?

    In safe mode, you have access to only basic files and drivers. When the machine is operating in normal mode all processes are running.
    Scanning with Spybot-S&D in safe mode allows the program to try and remove items that keep reappearing after a scan, despite having been 'fixed'.

    1) Reboot your computer into SafeMode by doing the following:
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, begin tapping F8.
    • Instead of Windows loading as normal, a menu should appear.
    • Select the first option, to run Windows in Safe Mode.


    2) Open Spybot-S&D while still in safe mode.
    1. Close all browsers, check for problems and fix everything found in red
    2. Repeat until no more items are found in red

    a) Close Spybot-S&D
    b) Reboot back into Windows
    Let us know how it goes.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •