Help.... a different long duration of scan!!

[r3f3r3e]

hi.... i got stuck when i was scanning... every1 saying they got stuck during the scanning of coolWWWSearch.HomeSearch...

but mine is different.... i got stuck at 29256/76994:Win32.Agent.pz...

i used a lot of methods recommended from the forumers here but it still doesnt solve it... i tried the advanced setting of setting beta updates and managed to update 1 file but i nv tried the tealtimer.... i also tried turning off my avast anti virus....and its doesnt work.... i tried downloading a software to scan its memory stuff and no problem found.... T_T

any1 plz assist me in this??

[r3f3r3e]

btw...mine is the 1.4 version

[spybotsandra]

Hello,

Please upgrade your program, version 1.5 is available!
First, please uninstall the old version according to this link:
http://www.safer-networking.org/en/howto/uninstall.html
Now, you can download the new version here:
http://www.safer-networking.org/en/mirrors/index.html
Or choose the direct installation file:
http://www.spybotupdates.com/files/spybotsd15.exe
Don't forget to update afterwards!
Here is a tutorial:
http://www.safer-networking.org/en/howto/update.html
We hope you enjoy 1.5 even more than our previous releases!

Best regards
Sandra
Team Spybot

[r3f3r3e]

T_T...... i tried...got stuck again at the same thing.... damn....

[r3f3r3e]

ok to further update ...i disabled the scanning of win32.pz (there are 2 files of them) and i tried scanning again...

but now, it turned out to be stuck at 34653/76767 Worldsecurityonline.FakeAlert... OMG

so i really dont know how to handle this....any helps?

[spybotsandra]

Hello,

So you have upgraded to version 1.5?

Please delete the contents of your Windows temp folder and try it again.

You can also try the following:
- select "Settings" --> "Settings" in the navigation bar on the left and untick the checkbox in front of "display confirmation dialogs"
- exit Spybot-S&D so the settings are saved
- run Spybot-S&D and "Check for problems" again

Expect it to run slowly, it appears to hang. Please be patient - it should clear with the problems fixed.

If it still doesn't work please select "Settings" --> "Settings" from the toolbar on the left. In the section "Main settings" please untick the checkbox in front of "Create system restore point when fixing spyware/usage tracks".

Best regards
Sandra
Team Spybot

[r3f3r3e]

hi...u mean just enter the windows folder and click temp folder and delete all the stuff inside????

[spybotsandra]

Hello,

Yes.
Please also do the following:
Clean your Cache and Cookies in IE:

* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content",
click OK

Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.

Clean other Temporary files + Recycle bin

* Go to start > run and type: *cleanmgr* and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle
Bin are the only things checked.
* Press OK to remove them.

Best regards
Sandra
Team Spybot

[r3f3r3e]

hi spybotsandra..... finally my problems is solved... many thanks to you man.... appreciate ur help....

but erm...i actually got another problem but i not sure whether its a kind of spyware or something.... i think its off topic but really thankful to u if u could help

everytime i start my dell computer, the task manager auto startup.... i dont know why....

initially, whenever i startup, i get an error saying taskmanager file missing.... at C:\Documents and Settings\Neo Hui Xiang....

so i decided to copy a task manager from the windows to this path C:\Documents and Settings\Neo Hui Xiang and restart it...

what i get now is not an error anymore but its always the task manager auto startup....

this problem stays very long already.... T_T... hope that any1 can help on this...

[spybotsandra]

Hello,

Probably you had something in the start up processes that you have deleted.

It seems that it is not deleted completely - so some file is left and therefore you get the error message.

Would help to what file it points exactly in your documents and settings.

Best regards
Sandra
Team Spybot