NEED HELP ASAP, keep getting popups etc, this damn ware sucks..

[ken545]

Run this scan and lets see if it finds anything else.

Download AVG Anti-Spyware Free to your desktop.

• Once you have downloaded AVG Anti-Spyware Free, locate the icon on the desktop and double-click it to launch the set up program.
• Once the setup is complete you will need run AVG and update the definition files.
• On the main screen select the icon Update then select the Update now link.
• Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
• Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
• Once in the Settings screen click on Recommended actions and then select Quarantine <-- Dont forget this
• Under Reports
• Select Automatically generate report after every scan
• Uncheck Only if threats were found
• Close AVG Anti-Spyware Free <-- Do not run the scan yet.

Boot your computer into Safemode

• Go to Start> Shut Off your Computer> Restart
• As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
• This will bring up a menu.
• Use the Up and Down Arrow Keys to scroll up to SAFEMODE
• Then press the Enter on your Keyboard

Tutorial if you need it How to boot into Safemode


IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:

• Launch AVG Anti-Spyware Free by double-clicking the icon on your desktop.
• Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
• AVG will now begin the scanning process, be patient this may take a little time.
• Once the scan is complete do the following:
• If you have any infections you will prompted, then select Apply all actions
• Next select the Reports icon at the top.
• Select the Save report as button in the lower left hand of the screen and save it to a text file on your system <--Don't forget this
• make sure to remember where you saved that file, this is important, I need to see that log.
• Close AVG Anti-Spyware Free

Remove this entry in Safemode
O4 - .DEFAULT User Startup: TA_Start.lnk = ? (User 'Default user')


TICHD003.exe Do a windows search for this file and delete it if you find it.


Boot normally and post the AVG Log and a New HJT log

Just want you to know I will be offline until sometime on
Tuesday, If I have a few minutes I will check in and look at your logs

[redize]

coms been running good, heres a new hjt log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:33:01 AM, on 10/10/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\scanner.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us10.hpwis.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: Connect Kasamba.lnk = C:\Program Files\Kasamba\Kasamba.exe (User 'Default user')
O4 - .DEFAULT User Startup: PowerReg Scheduler V3.exe (User 'Default user')
O4 - .DEFAULT User Startup: TA_Start.lnk = ? (User 'Default user')
O4 - Startup: Connect Kasamba.lnk = C:\Program Files\Kasamba\Kasamba.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--
End of file - 6082 bytes

[redize]

note the avg scan wouldnt save :( but I now keep prog running..

[ken545]

O4 - .DEFAULT User Startup: TA_Start.lnk = ? (User 'Default user')
Your log looks good outside of this entry, something on your system is preventing its removal, I see it being removed very easily on other threads.

Try booting to Safemode and removing it, then disable this if its active
SUPERAntiSpyware:
Please disable SuperAntispyware. Right-click on the shortcut from the
system tray, choose View Control Center (preferences/options), on the General and Startup tab, uncheck, Start SUPERAntispyware when Windows starts, click Close to exit.

Open up AVG Antispyware and on the General page make sure the Resident shield is disabled.

Right click on Norton in your system tray and disable or shut it down, it will become active the next time you reboot.

Then try again to remove it with HJT

Post a new log and lets see if its gone

[tashi]

redize, are you still with us?

[tashi]

8 pages.....

redize, this topic has been moved to archives.

If you need the thread re-opened, please send me a private message (pm) and provide a link.

Applies only to the original poster, anyone else with similar problems please start your own topic.

Thank you ken545.