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Thread: Multiple Explorer windows keeps opening & search function starts

  1. #1
    Junior Member
    Join Date
    Sep 2007
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    Posts
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    Default Multiple Explorer windows keeps opening & search function starts

    Help me please, My PC mus have a virus etc. Multiple explorer windows keep opening with the search function pane keep opening & closing.

    I have added my HJT.
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 20:39:57, on 24/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Inventel\Gateway\wlancfg.exe
    c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\dvprpt.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\vchk.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\avtray.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
    C:\WINDOWS\system32\sistray.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [SiSRaid] C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [untray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    O4 - HKLM\..\Run: [dvprpt] C:\PROGRA~1\AUTHEN~1\COMMAN~1\dvprpt.exe
    O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\AUTHEN~1\COMMAN~1\vchk.exe
    O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\avtray.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe /DropDisc
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe...nttracking.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O20 - Winlogon Notify: winipo32 - winipo32.dll (file missing)
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: avinitnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    O23 - Service: schscnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Service de lancement de WlanCfg (Wlancfg) - Inventel - C:\Program Files\Inventel\Gateway\wlancfg.exe

    --
    End of file - 7053 bytes

    Thanks
    Clive

  2. #2
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi

    Rename HijackThis.exe file -> whatever.exe and post a fresh hjt log.
    Microsoft Windows Insider MVP 2016
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Sep 2007
    Location
    Cardiff
    Posts
    15

    Default

    Thank you for your assistance.

    I have renamed Highjack this as requested and here is the new log.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 19:43:13, on 26/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Inventel\Gateway\wlancfg.exe
    c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\vchk.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
    C:\WINDOWS\system32\sistray.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    C:\Program Files\Authentium\Command AntiVirus\dvprpt.exe
    C:\Program Files\Authentium\Command AntiVirus\avtray.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\whatever\Whatever.exe.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [SiSRaid] C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [untray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    O4 - HKLM\..\Run: [dvprpt] C:\PROGRA~1\AUTHEN~1\COMMAN~1\dvprpt.exe
    O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\AUTHEN~1\COMMAN~1\vchk.exe
    O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\avtray.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe /DropDisc
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe...nttracking.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O20 - Winlogon Notify: winipo32 - winipo32.dll (file missing)
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: avinitnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    O23 - Service: schscnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Service de lancement de WlanCfg (Wlancfg) - Inventel - C:\Program Files\Inventel\Gateway\wlancfg.exe

    --
    End of file - 7157 bytes

    Thanks again
    Clive

  4. #4
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi Clive


    • Launch AVG Anti-Spyware.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
    • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.
    AVG Anti-Spyware manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Don't run AVG yet. Will do it a bit later.


    Download ATF (Atribune Temp File) Cleanerę by Atribune to your desktop. Don't run ATF yet. Will do it a bit later.


    Start hjt, click do a system scan only, check:
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O20 - Winlogon Notify: winipo32 - winipo32.dll (file missing)

    Close all browsers & other windows. Click fix checked.



    Show hidden files
    -----------------
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Click Yes to confirm.
    * Click OK.


    Delete following file if found:
    C:\WINDOWS\system32\winipo32.dll


    Running temp cleaner & AVG Anti-Spyware
    ---------------------------------------



    Double-click ATF Cleaner.exe to open it

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    If you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    If you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.



    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Don't select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
      IMPORTANT : Don't click on the
      Save Scan Report
      button before you did hit the
      Apply all Actions
      button.

      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)
    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.



    Post
    -AVG Anti-Spyware log
    -a fresh HJT log.
    Microsoft Windows Insider MVP 2016
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
    Join Date
    Sep 2007
    Location
    Cardiff
    Posts
    15

    Default

    Hi,

    Just to let you know I am running the limited free version of AVG anti-spyware as the trial period has expired.

    I am also running the anti-virus program Command Antivirus as the company I work for allowed employees to download it for free, though do not provide any technical support.

    When running the ATF program as requested, CAV advised it had located an infected file it could not delete called WIN1B9.TMP.EXE located in the file C:\WINDOWS\Temp.

    I followed your instructions and include the reports

    Here is the AVG Report

    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 22:19:47 26/09/2007

    + Scan result:



    HKLM\SYSTEM\ControlSet003\Enum\PCI\VEN_1039&DEV_7001&SUBSYS_0C54105B&REV_0F\3&61aaa01&0&1A\\Service -> Adware.SaveNow : Cleaned with backup (quarantined).
    C:\Documents and Settings\User1\Cookies\user1@ssl-hints.netflame[1].txt -> TrackingCookie.Netflame : Cleaned.


    ::Report end

    Here is the HJT report (still running as Whatever.exe)

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 22:20:59, on 26/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Inventel\Gateway\wlancfg.exe
    c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
    C:\WINDOWS\system32\sistray.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    C:\Program Files\Authentium\Command AntiVirus\dvprpt.exe
    C:\Program Files\Authentium\Command AntiVirus\avtray.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\whatever\Whatever.exe.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [SiSRaid] C:\Program Files\Silicon Integrated Systems\SiSRaidPackage\SRaid.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [untray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\untray.exe
    O4 - HKLM\..\Run: [dvprpt] C:\PROGRA~1\AUTHEN~1\COMMAN~1\dvprpt.exe
    O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\AUTHEN~1\COMMAN~1\vchk.exe
    O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\AUTHEN~1\COMMAN~1\avtray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe /DropDisc
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe...nttracking.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: avinitnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\avinitnt.exe
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
    O23 - Service: schscnt - Authentium, Inc. - C:\Program Files\Authentium\Command AntiVirus\schscnt.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Service de lancement de WlanCfg (Wlancfg) - Inventel - C:\Program Files\Inventel\Gateway\wlancfg.exe

    --
    End of file - 6755 bytes


    Thanks
    Clive

  6. #6
    Security Expert Blade81's Avatar
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    Default

    Hi

    Looks good now. Do you still have problems?
    Microsoft Windows Insider MVP 2016
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member
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    Default

    I have not been able to use my PC for a couple days as working away, though have been using the PC for the last few hours and have not had it open the windows search windows on its own.

    The Anti Virus program 'Command Anti Virus' still brings up a warning it has identified an infected file 'win1B9.tmp' in the folder C/Windows/Temp but cannot remove the file. It appears not to be having any visual affect on my system. Could this be a false reading as it is clashing with one of my other programs?

    Otherwise you have solved my problem.

    Many Many Thanks, I was at the end of my sanity.

    Clive

  8. #8
    Security Expert Blade81's Avatar
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    Hi

    No, win1B9.tmp is really a bad file. Navigate into c:\windows\temp folder and delete correspondent file and also other .tmp files which are named similarily (winxxx.tmp where xxx are random letters and numbers). Post back when you've done that
    Microsoft Windows Insider MVP 2016
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Junior Member
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    Default

    Hi,

    It would not let me delete the file as Windows advising Access denied as another program could have been using it.

    Command AntiVirus kept coming up with infection warning, therefore turned the program off and Windows allowed me to delete the file and I have emptied the recycling bin.

    Is there anything else I need to do?

    Thanks
    Clive

  10. #10
    Security Expert Blade81's Avatar
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    Hi

    You should decide which one you want to keep: AVG7 antivirus or Command Anti Virus. Having two or more AV products active in same machine may have unexpected results.


    Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis



    We need to re hide system files. To do so, please follow the steps below:
    1. Double-click My Computer.
    2. Click the Tools menu, and then click Folder Options.
    3. Click the View tab.
    4. Put a check by
      Hide file extensions for known file types.
    5. Under the
      Hidden files
      folder, select
      Show hidden files and folders.
    6. Check
      Hide protected operating system files.
    7. Click Apply, and then click OK.



    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    Change the allow paste operations via script to Disable
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Download Spybot
      Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
      To see how to set this up as well as more spybot features, see here
      Spybot can be downloaded at this location
    • Download SpywareBlaster
      Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
      kill bits
      in the registry, so that certain activex controls can't install.
      If you don't know what activex controls are, see here
      You can download SpywareBlaster here here
      SpywareBlaster tutorial
    • Download iespyad
      It puts many bad webpages on your restricted zones list. This means that you can still view the
      bad
      webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
      If you need help understanding how it works, there is a tutorial here
      Download it here
    • hosts file:
      • Every version of windows has a hosts file as part of them.
      • In a very basic sense, they are used to locate webpages.
      • We can customize a hosts file so that it blocks certain webpages.
      • However, it can slow down certain computers.
      • This is why using a hosts file is optional!!

      Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
      If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
      1. Click the start button (at the lower left hand corner of your screen)
      2. Click run
      3. In the dialog box, type services.msc
      4. hit enter, then locate dns client
      5. Highlight it, then double-click it.
      6. On the dropdown box, change the setting from automatic to manual.
      7. Click ok


    • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
      See here to choose one



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Run the spybot and adaware regularly. (Once or twice a week minimum.)
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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