Results 1 to 9 of 9

Thread: Spybot Hangs at Coolwebsearch 6053

  1. #1
    Junior Member
    Join Date
    Sep 2007
    Posts
    9

    Question Spybot Hangs at Coolwebsearch 6053

    Not had this problem before, but have had recent problems with Spyware Secure. Program just gets 'stuck' at that point.

  2. #2

    Default

    Hello,

    We need some more information.
    Which version of Spybot-S&D are you running?
    Do you have the latest updates installed?
    Are you running any other anti-spyware tools?
    Which operating system (Windows) are you running?
    O God! can I not save
    One from the pitiless wave?
    Is all that we see or seem
    But a dream within a dream?

  3. #3
    Junior Member
    Join Date
    Sep 2007
    Posts
    9

    Default

    Hi
    It's version 1.4 - it's up to date
    I am running Windows XP Professional 2002 SP2
    I had AVGAS installed, I had Norton, I have AD Aware and I had to buy Spware Doctor to get rid of some stuff which was not being found by anything else. (not sure if I was ripped off there but the things they found looked genuine)
    I have uninstalled all of that except Spybot S&D and Ad Aware. I had Ad Aware running with Spybot always and never a problem.

    NB I tried to run Ad-Aware today too and it also hung.

    I have had terrible problems recently with popups - Spybot says it has removed Spyware Secure but still getting them.

  4. #4
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    Please upgrade your program, version 1.5 is available!
    You can download the new version here:
    http://www.safer-networking.org/en/mirrors/index.html
    Or choose the direct installation file:
    http://www.spybotupdates.com/files/spybotsd15.exe
    Don't forget to update afterwards!
    Here is a tutorial:
    http://www.safer-networking.org/en/howto/update.html
    We hope you enjoy 1.5 even more than our previous releases!

    Best regards
    Sandra
    Team Spybot

  5. #5
    Junior Member
    Join Date
    Sep 2007
    Posts
    9

    Default

    Ok done that (sorry...thought it was done automatically when you updated!) - same problem - still not progressing past coolwwwsearch at all. Not a problem on my old Win 98 machine, so presumably I have something wrong with this computer.
    I've unistalled it, downloaded it again and reinstalled it - can't kick this problem.

  6. #6
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    Please also do the following:
    Clean your Cache and Cookies in IE:

    * Close all instances of Outlook Express and Internet Explorer
    * Go to Control Panel > Internet Options > General tab
    * Click the "Delete Cookies" button
    * Next to it, Click the "Delete Files" button
    * When prompted, place a check in: "Delete all offline content",
    click OK

    Clean your Cache and Cookies in Firefox (In case you also have
    Firefox installed):

    * Go to Tools > Options.
    * Click Privacy in the menu on the left side of the Options window.
    * Click the Clear button located to the right of each option
    (History, Cookies, Cache).
    * Click OK to close the Options window
    Alternatively, you can clear all information stored while browsing
    by clicking Clear All.
    A confirmation dialog box will be shown before clearing the
    information.

    Clean other Temporary files + Recycle bin

    * Go to start > run and type: *cleanmgr* and click ok.
    * Let it scan your system for files to remove.
    * Make sure Temporary Files, Temporary Internet Files, and Recycle
    Bin are the only things checked.
    * Press OK to remove them.

    Best regards
    Sandra
    Team Spybot

  7. #7
    Junior Member
    Join Date
    Sep 2007
    Posts
    9

    Default

    OK...done all that...no difference.

  8. #8
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
    Join Date
    Oct 2005
    Posts
    5,859

    Default

    The problem may not be with Spybot itself but some condition being encountered while Spybot is scanning. Although it is long shot, I suggest you try running CHKDSK on your primary drive to make sure there are no file system errors that may be causing the problem.

    1. Open a command prompt.
      1. Click Start then select Run…
      2. Type "command" or "cmd" (no quotes).
      3. Click "OK"
    2. Type "chkdsk x: /r" (type the command with no quotes and substituting the drive letter of the drive you want to scan for the "x:"). Note: Option /r : Locates bad sectors and recovers readable information.
    3. If the following message appears:
      • Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
        • Type "Y" (no quotes).
        • Type "EXIT" (no quotes).
        • Reboot your system.
    4. If you did not get the message indicating that a reboot was required (3. above), type "EXIT" (no quotes) when Chkdsk completes.
    5. Note: CHKDSK may run for quite a while so just be patient.
    For more information on CHKDSK see:

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  9. #9
    Junior Member
    Join Date
    Sep 2007
    Posts
    9

    Default

    OK I've done that - it didn't find anything, but Spybot is actually running now.
    It's taking *ages* - taken 1 hour to do just over half (it's only a 20gb disk)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •