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Thread: Unwanted Popups and disabled Control Panel

  1. #31
    Junior Member
    Join Date
    Oct 2007
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    17

    Default HijackThis log

    Logfile of HijackThis v1.99.1
    Scan saved at 1:55:53 PM, on 19/12/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\System32\atiptaxx.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\parentalcontrol\parentalcontrol.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Shareaza\Shareaza.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\HijackThis.exe

    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Burn4Free Toolbar - {55FAF0F2-44D4-425F-B5F5-6B275B621EAB} - C:\Program Files\Burn4Free Toolbar\v3.3.0.0\Burn4Free_Toolbar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [parentalcontrol] "C:\Program Files\parentalcontrol\parentalcontrol.exe" "C:\Program Files\parentalcontrol\parentalcontrol.dll" "parentalcontrol"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
    O4 - HKCU\..\Run: [Shareaza] "C:\Program Files\Shareaza\Shareaza.exe" -tray
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\TV\EXPLBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

  2. #32
    Security Expert: Emeritus
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    29,374

    Default

    Hi

    Logs look good.

    All viruses are in system restore and inactive.

    I give you later instructions how to empty it.

    Other than that, any problems left?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  3. #33
    Junior Member
    Join Date
    Oct 2007
    Posts
    17

    Smile other issues

    Thank you for your help. My PC still has some issues:

    1. my AVG Free Edition Anti-Virus comes up with the following in the scan:

    kernel32.dll C:\Windows\System32\kernel32.dll
    user32.dll C:\Windows\System32\user32.dll
    shell32.dll C:\Windows\System32\shell32.dll
    ntoskrnl.exe C:\Windows\System 32\ntoskrnl.exe
    hosts C:\Windows\System 32\drivers\etc\hosts

    The 'hosts' file was the first one that appeared when I got this virus/trojan, then after 2 months or so, the other 4 appeared simultaneously in the scan results.
    After the scan, it says that it changed the 'hosts' file to fix it, but these files consistently come up in the scans.

    2. Registry files - I may have deleted some of the registry files when trying to clean up the computer. Now when I plug in my camera or ipod, there is no pop-up asking what i want to do with the content.

    3. My computer's processing time is much slower in the past yr. and it seems like it might be due to Adware or Spyware
    -here is my AVG Anti-Spyware scan results; it says it cleaned all of them, but when I scan again, they all show up again.

    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 6:16:41 PM 19/12/2007

    + Scan result:



    C:\WINDOWS\system32\b4fm.dll -> Adware.BurnFree : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000075.dll -> Not-A-Virus.Hoax.Win32.Renos.lq : Cleaned.
    :mozilla.189:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
    :mozilla.190:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
    :mozilla.208:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
    :mozilla.29:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
    :mozilla.30:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
    :mozilla.212:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
    :mozilla.213:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
    :mozilla.214:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
    :mozilla.64:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
    :mozilla.65:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
    :mozilla.66:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
    :mozilla.67:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
    :mozilla.74:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
    :mozilla.77:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Bluestreak : Cleaned.
    :mozilla.57:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Burstbeacon : Cleaned.
    :mozilla.43:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned.
    :mozilla.55:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned.
    :mozilla.63:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned.
    :mozilla.42:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.44:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.45:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.46:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.47:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.48:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.53:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.54:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.56:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.58:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.59:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.60:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.61:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.62:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned.
    :mozilla.33:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
    :mozilla.122:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
    :mozilla.123:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
    :mozilla.14:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
    :mozilla.15:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
    :mozilla.87:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
    :mozilla.88:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
    :mozilla.89:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
    :mozilla.92:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
    :mozilla.97:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Revsci : Cleaned.
    :mozilla.163:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned.
    :mozilla.49:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
    :mozilla.50:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
    :mozilla.51:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
    :mozilla.52:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
    :mozilla.34:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
    :mozilla.183:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.184:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.185:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.186:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.187:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.188:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Valuead : Cleaned.
    :mozilla.107:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Webtrends : Cleaned.
    :mozilla.178:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
    :mozilla.179:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
    :mozilla.180:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
    :mozilla.96:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
    :mozilla.98:C:\Documents and Settings\Pooria&Maryam\Application Data\Mozilla\Firefox\Profiles\7ytnk9cz.default\cookies.txt -> TrackingCookie.Zedo : Cleaned.
    C:\RECYCLER\S-1-5-21-2000478354-789336058-725345543-500\Dc1 -> Trojan.Qhost.my : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000070.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000071.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000072.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000073.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP7\A0000156.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP7\A0000157.exe -> Trojan.Qhost.rw : Cleaned.
    C:\System Volume Information\_restore{AAC115B9-188A-403F-B173-1C2D4511B6FC}\RP6\A0000074.exe -> Trojan.Small.rt : Cleaned.


    ::Report end

  4. #34
    Security Expert: Emeritus
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    Default

    Hi

    1. Does it show that these are infected?

    kernel32.dll C:\Windows\System32\kernel32.dll
    user32.dll C:\Windows\System32\user32.dll
    shell32.dll C:\Windows\System32\shell32.dll
    ntoskrnl.exe C:\Windows\System 32\ntoskrnl.exe

    If not, they are all windows own files and safe.

    2. Using what program you did that or do you have backups?

    3. Windows tends to get slower with time. Majority of those are tracking cookies which come back because of incorrect browser settings. We'll fix that later.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  5. #35
    Junior Member
    Join Date
    Oct 2007
    Posts
    17

    Cool

    Hi

    1. You're right, it doesn't show them as being infected, but shows them as 'threats' while scanning. However, in the results of the scan, it only shows the 'hosts' file being fixed, not the rest. I am concerned because the 'hosts' file originally showed up at exactly the time i got the trojan/virus, so by that logic, I thought when it was fixed, I would not see that file or the others showing up on the AVG scanner.

    2. Not realizing the importance of the registry, I did not make any backups. The only thing I remember about the program is that the application's symbol was all red ... something like 'RegCleaner'. I searched but couldn't find it on the net or my computer. So unless there is a place on the web to download the files or the computer has an automatic backup of them for dumbasses like myself... I dunno.

    3. Okay, anything you can do to optimize the speed would be great, because I am beginning to use this PC much more for business related activities, and as they say 'time is of the essence'. The speed is a bit slower than a normal computer when surfing the net, but when opening or closing applications or things that require the computer's processing resources, it is considerably slower.

    Thanks for your help. At least Now I'm above water

    happy holidays

  6. #36
    Security Expert: Emeritus
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    Default

    Hi

    1. That's good news

    2. Ok, so then there are no backups. You may try to install/re-install camera/ipod software to see if that helps.

    3. For tracking cookies, see here

    For general slowness, see here and post back if it helped
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  7. #37
    Security Expert: Emeritus
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    Default

    Due to the lack of feedback this Topic is closed.

    If you need this topic reopened, please request this by sending the moderating team
    a PM with the address of the thread. This applies only to the original topic starter.

    If it had been 10 days or more since your last post, and especially if the helper assisting you posted a response to that post to which you did not reply, the topic will not be reopened.

    In that situation, if you still require help, it would be best to start a new topic and include a fresh HijackThis log with a link to your original thread.

    Everyone else please begin a New Topic.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

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